Toyota of Gladstone

Quite unhappy with this dealership. We made a deal on a Ford a few weeks ago. Part of the sales agreement was they would try and buff out some light scratches on both the driver and We made a deal on a Ford a few weeks ago. Part of the sales agreement was they would try and buff out some light scratches on both the driver and passenger bedsides. This was in lieu of a wash and vacuum, we just requested they try to buff out the scratches. Luke said it didn't need to be "in the contract" because his word was good, and they'll remember the vehicle as they don't get alot of those trucks in. They requested I make an appointment for it at a later date, as it was later in the evening when we finalized the deal and they only had one guy in the detail shop, and multiple vehicles ahead of me. So we agreed, and placed an appointment for a couple weekends out. Prior to coming in, I was told the detail guy starts at 8, and once I arrived I'd get right in to him. I got there a bit before 9, and Luke arrived shortly after. He took the truck back just a few minutes later, and said they'd only need 20 or so minutes. I waited outside and sure enough, Luke brought the truck up about 20 minutes later. Some of the scratches on the passenger side looked good, but most were still present (and everything was still there on the driver side). When I asked about it, Luke said "the guy" who was supposed to do it didn't work until 12, and the other guy didn't want to do it. So he asked if I was okay with what he did, or what I wanted to do. I said I'd like someone to spend more time on it, and if there's another guy that'll do that, then I'd come back at noon. I wasn't happy as I had to cancel an appointment I had for the late morning to stay in the area. I came back at 12, and asked Luke to let me know when he confirmed "the guy" was here and he could take it. At 12:41 Luke called me and asked where I was. I told him that I'd been sitting in their lot since just after 12. He came over and took my keys and said there was a couple of cars ahead of me now, but it wouldn't be too long and to hang out for a bit. I told him I thought I'd be in quickly, and he said yeah, you're in the queue. I got a text alert from the service department that my service request appointment was opened. I waited inside until about 2:25, and then I walked down to the service shop area. I saw my truck, still sitting outside and a few bays open but no vehicles in them. I now had to cancel my second appointment for the day, when I thought I'd already be done. I texted Luke and asked how I go about getting my vehicle out of service, as I needed to leave. Then I walked over and spoke to the receptionist for the service department. Luke called me, and then came over and spoke with me. I asked him why I wasn't put right in as he said I'd be, since I was scheduled for the morning. He said he didn't know who was working down in the shop, and he wasn't sure when I'd get in. The service receptionist gal was very pleasant, understanding and polite. She seemed to understand my frustration with the course of events for the day. I told Luke I was frustrated and felt as if they said whatever they had to say to make the sale of the truck, and they didn't care about the customer afterwards. I spent over half my day being jerked around and lied to. I feel this dealership, or it's representatives, were somewhat dishonest in this deal, and didn't hold up their end of the agreement. Shame on me for not making them write the detail work in the contract, but Luke promised me it'd be taken care of, and while I was there, he promised me I'd get right in as he didn't verify "the guys" schedule (Luke made an appointment for me at 9, but the guy didn't come in until 12). We wanted to talk with them about a 4 runner, but after this experience, we'll go anywhere but here. I would like to extend my appreciation for the service department receptionist, I didn't get her name, but she was very customer friendly and I wished I had only dealt with her. She tried to convince me to let her see what she could do, but I was already disappointed. More

It was fine, the staff were kind. There were long waits to see finance guy - hours. There were long waits to see finance guy - hours. More

The staff was nice, the weight was too long, I should’ve checked my wipers before I bought the car. They jiggle a lot and squeak. checked my wipers before I bought the car. They jiggle a lot and squeak. More

The staff was kind and nice, the weight was too long. It was a stressful situation (my old car was stolen), so I had that going in. Should have checked my wipers, on the way home, they were squiggly and It was a stressful situation (my old car was stolen), so I had that going in. Should have checked my wipers, on the way home, they were squiggly and squeaky, don’t know they will fix that. There was also only one key available for my car More

The staff were very kind and nice, the weight was too long. Just pretty much what I would expect from a car dealership. long. Just pretty much what I would expect from a car dealership. More

Luci was a pleasure to work with during the purchase of my new truck. She was responsive and courteous. my new truck. She was responsive and courteous. More