Toyota of Gladstone

Manny was super helpful and patient working with us. Appreciate all the communication back and forth he was willing to go through with us! Appreciate all the communication back and forth he was willing to go through with us! More

After being a new car shopper in the market during supply shortages and shopping in a sellers market for nearly 6 months I have to say Gladstone Toyota surprised me. When other dealerships across the State a shortages and shopping in a sellers market for nearly 6 months I have to say Gladstone Toyota surprised me. When other dealerships across the State and Nationwide would double down on illegal predatory sales tactics and flat out lie, Gladstone Toyota did not! It was a challenging road for me but in the end every State and a federal protected consumers rights laws were honored to the letter of the law. the remainder of this review is only reflective of the day we picked up our vehicle from the dealership and not of the purchase process in its entirety. We purchased a 2023 Toyota RAV4 Prime XSE with the premium package. It is worth noting that I had not worked with either Erik or Charity prior to the vehicle arriving at the dealership. Charity came in on her day off to streamline and facilitate our sales process and experience. I can not stress enough the gratitude and apologize for being on a call upon arriving. The streamlined process was everything my husband and I wanted the car buying experience to be. Erik was extremely helpful in helping us get to know the vehicle. Even though we did not manage to get the Toyota app and vehicle synced with our account. This was partly my fault and Erik was extremely patient and kept trying to troubleshoot with us. Unfortunately the mistake was not caught and caused a multiple day delay in getting the Toyota services activated and we left the dealership without services working. I later discovered that despite the fact that we did not get services started the date of origin in which all trial services are programmed to was the date we picked up the vehicle and not the date services were actually working. After a few phone calls to Toyota tech support I learned that the issue was related to the owner app registration. See only one person can create an owners account and register the vehicle and sync the app services to that account. If someone else attempts to create an owner account this will cause an incompatible syncing of vehicle and app. I had already done the owner vehicle registration prior to arriving at the dealership to my device. Upon arriving at the dealership we attempted to then register my husbands phone and account and this is what created the incompatibility and sync error problems. So once I logged into the account under my log in information everything synced and worked. I appreciated that Erik made sure to stress for me to keep the spare key in a safe place until our second key fob is supplied to us in what I expect will be the first quarter of 2024. I was ecstatic to see that the owners manual portfolio was added to our vehicle as well as a cargo net, and some door edge and cup PPF. A note on the PPF is that after one very gentle intentional door opening that softly touched the house the door edge PPF was instantly torn. The door edge guard PPF on my Audi never tore when touching this same surface. Our vehicle was full EV charge, full of gas, and everything I needed was completed. The vehicle Manufacturer Certificate of origin aka the title arrived a few days after we purchased the vehicle and we were able to pick it up along with other parts and accessories from the parts department. It is worth mentioning that Gladstone Toyota is a major distributor for Toyota parts and accessories. So my items arrived or were already at Gladstone Toyota in under 36 hours from the time my online purchase was made. This was extremely important because certain parts I ordered were on back order nationwide but Gladstone was able to pull these parts for me from their own inventory. A lot of dealerships do not keep inventory on hand nor do they show up on the https://autoparts.toyota.com/ website. More

Excellent Experience from start to finish! Manny was amazing. He answered all our questions and then some. Since we were buying 'online' he eased all the nerves with videos and additional pi Manny was amazing. He answered all our questions and then some. Since we were buying 'online' he eased all the nerves with videos and additional pictures. The whole process took less than 24 hours! Way to go Toyota of Gladstone! You're proving good customer service still exists! More

Eric and Captain Crunch (Carl) were awesome to deal with. Great humor and really worked hard to find the perfect car for us. They are the reason people keep coming back to dealerships. Sami also had a hand i Great humor and really worked hard to find the perfect car for us. They are the reason people keep coming back to dealerships. Sami also had a hand in helping too. They were all 3 great to work with and we appreciate them all! More

Excellent experience overall. I got the exact vehicle I wanted for the price I wanted. Also, I traveled from out of town so I’m happy the process was easy. I got the exact vehicle I wanted for the price I wanted. Also, I traveled from out of town so I’m happy the process was easy. More

Johnathan Castino was super friendly, informative, and went above & beyond to help me get what I wanted & have an overall great experience. He also assisted me in getting car insurance! I didn’t feel rush went above & beyond to help me get what I wanted & have an overall great experience. He also assisted me in getting car insurance! I didn’t feel rushed or pressured at all at this place, and I left feeling great about my purchase. More

Excellent service! Bobby was knowledgeable, patient and a pleasure to work with. Finance department was one of the best around. Very quick process. Bobby was knowledgeable, patient and a pleasure to work with. Finance department was one of the best around. Very quick process. More

They were super helpful and willing to work with me to get the best deal get the best deal More

very quick interaction and buying process, very nice and helpful, had me in and out which is how easy car buying should be! helpful, had me in and out which is how easy car buying should be! More

The team at Toyota of Gladstone was awesome and very patient with us coming into the dealership late on a Friday night. patient with us coming into the dealership late on a Friday night. More