Toyota of Gastonia - Service Center

Service Department Incompetence I have used this dealership to dervice my Toyota Corolla many times. Unfortunately each service has taken significantly longer than the service writer I have used this dealership to dervice my Toyota Corolla many times. Unfortunately each service has taken significantly longer than the service writers quoted. Most recently I brought the vehicle in for a simple oil change and was told ot would take an hour. Two and a half hours later the job was completed. More

I used this dealership regulary for service on my Toyota Corolla. They always communicate with me regarding the service my vehicle needs. I read where others state the dealership is a cheat. I highly di Corolla. They always communicate with me regarding the service my vehicle needs. I read where others state the dealership is a cheat. I highly disagree. Preventive maintenance is cheaper than repairs, which is why I go ahead and pay upfront. I am not a spendthrift nor a cheapskate....just use common sense when getting my vehicle serviced. I know the manufacturer is going to do the best job and back up their service and parts with warranty. I would rather know they are looking out for my best interest and hear what they feel needs to be done than for them to say nothing and find myself stranded on the side of the road a month or so later. Everyone has an opinion and even though I may pay a few dollars more, I would rather do that and know if the time comes that something wasn't right, they are going to be there to assist me. The saying the customer is always right went away when common sense went away. I work in customer service and have to deal with the public's demands, some bordering on ridiculous, on a daily basis. Maybe that is why I know what the service department at Toyota of Gastonia is doing and truly appreciate their efforts to keep me informed and my vehicle serviced properly. I'm not going to trip over dollars to save pennies. They are my local dealer and are convenient to where I live, making service more conevnient. If people would look for the good rather than thinking everyone were out to get over on them, they could appreciate what this dealership offers too. I have found those who think everyone is out to get over on them are usually the people who are trying to get over on everyone else. I will always use this dealership for service and when the time comes, purchase my vehicle from them too. Thanks guys, you do a great job and I appreciate you! More

Had the oil changed and tires rotated on my Camry. When I got home I noticed a $2.00 charge for "Roadcare Assurance". I called the service manager and asked what this was. He stated it was roadside assista I got home I noticed a $2.00 charge for "Roadcare Assurance". I called the service manager and asked what this was. He stated it was roadside assistance. I did not ask for or want their Roadside Assurance. The service mgr said that it was included and everyone does it. I have read several other complaints about this dealership adding extra charges without the owners authorization. BEWARE of these deceptive practices. I will now go to another dealership for my vehicle maintanence. More

Elderly parents had their full pump fail while on their way to church. I was away on business so they towed the vehicle to toyota of gastonia. The dealership charged them $900 labor on a job that would hav way to church. I was away on business so they towed the vehicle to toyota of gastonia. The dealership charged them $900 labor on a job that would have taken me less than one hour with no special tools or knowledge other that a screwdriver and adjustable wrench. Run from these people! More

Worst customer service I have ever received from a business. One person says part will take more than a month, another says less than a week; you buy top of the line vehicles and they want to give yo business. One person says part will take more than a month, another says less than a week; you buy top of the line vehicles and they want to give you bottom of the line loaner vehicles for extended/ unknown periods; customer service manager swears at you without even bothering to introduce herself; manager expects you to provide personal details regarding the type of business you're in... Wow!! If you want to buy low end you'll get what you pay for - if you buy high end expect much less. You won't catch me dropping $70k in one day at this dealership again. More

Toyota of Gastonia offers an excellent service experience if you do not ask them Quality Vehicle Inspection sheet. Service personnel are friendly and accommodating and appear to appreciate the customer's bus if you do not ask them Quality Vehicle Inspection sheet. Service personnel are friendly and accommodating and appear to appreciate the customer's business. There is some effort to "sell" service, but it is not unduly high pressure or for silly services, and if you say "no" they do not argue. Service is carried out correctly and promptly, and service writers do not communicate well. I recently took my '08 Prius in for a resealing windshield for moisture issue . The work is done promptly but while delivering the vehicle they didn't tighten the rearview mirror, it is literally at the edge to fall down and the Glass company they used did not even bother to wipe doen the mess they created inside the car dashboard. Before taking this car to them for resealing windsheild they did not bother to respond me for one month and when I met the GM they said the video cannot be played on their computers which describes the issue, they even no courtesy to leave you an message saying it cannot be played send it other format. I highly recommend Toyota of Gastonia for service if only I lost my mind. More

While not as extravagant as the superb service offered by my Lexus dealer, Toyota of Gastonia offers an excellent service experience. Service personnel are friendly and accommodating and appear to appreciat my Lexus dealer, Toyota of Gastonia offers an excellent service experience. Service personnel are friendly and accommodating and appear to appreciate the customer's business. There is some effort to "sell" service, but it is not unduly high pressure or for silly services, and if you say "no" they do not argue. Service is carried out correctly and promptly, and service writers communicate well. I recently took my '97 4Runner in on a Saturday for a minor repair to the trailer hitch wiring harness. I only had 2 hours to spare, and they were very busy, but they "worked me in" as a longtime customer and the car was ready in less than an hour. On another recent occassion, I had this vehicle in for mostly routine service, and they gave me a loaner car even though my 4Runner has 155K miles on it and I didn't buy it there. (Only problem was that they had run out of Toyotas so they gave me a Suzuki Aerio (!) they got from Enterprise Car Rental.) Within the limitations imposed by not being a prestige marque like Lexus or Mercedes, I highly recommend Toyota of Gastonia. Good on sales too. More