Toyota of Gastonia - Service Center

All about customer service! From the time I pulled into the service drive up till the end there was nothing but incredible service from this team. I was greeted as soon as I pul From the time I pulled into the service drive up till the end there was nothing but incredible service from this team. I was greeted as soon as I pulled in by an attendant they have waiting for you. When entering the service area I was greeted by everyone. It was a nice gesture you don't get to often anymore. Brian was able to answer every question that I had during my service write up and he also kept me informed throughout the service of details. The service was performed much quicker than promised. I won't take my vehicle to any other dealer! Keep up the great work. More

Great Customer Service for many years. Bryan Baucom is the best service mgr. KC is a great sales person. Very knowledgeable Very knowledgeable knows prod Customer Service for many years. Bryan Baucom is the best service mgr. KC is a great sales person. Very knowledgeable Very knowledgeable knows product More

Safety check of the tire pressure. Bryan has a servant heart that cares about the customer first. He let me know before taking the car that the lunchtime arrival would mean a long wait Bryan has a servant heart that cares about the customer first. He let me know before taking the car that the lunchtime arrival would mean a long wait and recommended that I return later which worked perfectly for me. Giving me the information up front in an honest way helped me manage my schedule best. More

Excellent Service at Toyota oh Gastona Service Dept. I have 3 Toyotas and bring them all to this dealership for service. Bryan knows me by name and is always professional and up front when discussing wh I have 3 Toyotas and bring them all to this dealership for service. Bryan knows me by name and is always professional and up front when discussing what is best for my vehicles. Bryan is the reason I have been returning to this dealership for years. More

Excellent The service person was great to work with. Everything was done in a timely manner. Service person called as soon as my vehicle was ready. The service person was great to work with. Everything was done in a timely manner. Service person called as soon as my vehicle was ready. More

Great service all around advisor really friendly and helpful Had a great experience and will definitely come back the advisor was really helpful and knoledgable. He was quick and let me know what I needed to kno Had a great experience and will definitely come back the advisor was really helpful and knoledgable. He was quick and let me know what I needed to know. More

Excellent service I've been going to Toyota of Gastonia for years and will only go there for my car service. The staff is extremely friendly and very helpful. I've neve I've been going to Toyota of Gastonia for years and will only go there for my car service. The staff is extremely friendly and very helpful. I've never been disappointed with their customer service. More

Best Service Department This service departments truly understands service. I could not be happier with the experience. I was out of town, had an issue with my car and had it This service departments truly understands service. I could not be happier with the experience. I was out of town, had an issue with my car and had it towed in. I was treated great from start to finish. I was checked in, diagnosed, kept informed and car repaired in a timely, professional, friendly manner by Clay and staff. The service area is truly organized and these guys are pros. I love my Toyota Corolla because it is not just a sale when you buy a new car, it is the service years down the road at a new dealer or out of town care center when you need them to assure you, they have your back when you car needs attention. You can't go wrong with these guys in Gastonia, they were great from start to finish. Thank you Toyota of Gastonia, for reminding me why when I am ready to buy new again, it will be another Toyota. More

Car detailing Removed all of the husky dog hair and any remaining dirt from our adventures at the lake. They also offered me a ride back to the dealership to pick u Removed all of the husky dog hair and any remaining dirt from our adventures at the lake. They also offered me a ride back to the dealership to pick up the car. More

Extra mile I asked someone about how to clean my engine and took the car and cleaned it for me. He didn't have to do that. Great customer service I asked someone about how to clean my engine and took the car and cleaned it for me. He didn't have to do that. Great customer service More