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Toyota of Gastonia
Gastonia, NC
736 Reviews
Toyota of Gastonia may have changed its look and ownership, but the current staff carries on the values and traditions of years ago. We build a quality relationship with our customers so they become long-term relationships. We recognize the numerous options available to customers today in the market place. That is why our main focus is to provide our customers with an exceptional, upfront, and honest way of doing business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 736 reviews
April 14, 2015
A nice change I spent a couple of days going to other dealerships on my own, getting beat up by salesmen who kept leaving me waiting at their desk. " I later learn I spent a couple of days going to other dealerships on my own, getting beat up by salesmen who kept leaving me waiting at their desk. " I later learned there is a reason for that, you should look it up online". Anyway, I was having a terrible experience and all I wanted to do was feel like I was getting a REASONABLE deal on a new car. Didn't want to beat the dealer up, didn't want him to beat me up. I finally read online about a site that let me type in what I was looking for, pick several of the local dealers, and then let them come to me with their lowest price, no haggling necessary. Toyota of Gastonia was the first to respond, very politely I might add, and then promptly sent me an email with a far better deal than I was getting out on my own! I waited for more emails from the other dealers (only one more bothered to reply), and then went to Gastonia the next day and signed up for my car in a matter of 15 minutes. It was perfect!! Thanks Brian and Rick for making the experience what it ought to be... More
by New4 Runner!!
Employees Worked With
Rick Shepard
April 09, 2015
Best experience buying a car ever My wife and I came in to trade in our van for a Tacoma. We ended up trading in both vehicles. There were some kinks along the way that we ran into but My wife and I came in to trade in our van for a Tacoma. We ended up trading in both vehicles. There were some kinks along the way that we ran into but everything worked out in the end. Ashraf Ashour or "Ash" as he goes by is the best car salesman I have ever dealt with, and I have purchased 7 brand new vehicles and 2 used vehicles in my lifetime. I hate even calling him a car salesman because of the stereo-type that puts him in. The other managers Christopher Kosa, Brian Warren and Dan Bias that we dealt with along the way were great too. They fulfilled every promise and I truly felt like they were honest people. I love the price we got for both vehicles. Anytime I go to buy another vehicle or find someone that is going to purchase a car I will definitely be sending them to Toyota of Gastonia. Thanks Everyone More
by JeffnJaniceWhite
Employees Worked With
Christopher Kosa, Dan Bias, Ashraf Ashour
April 07, 2015
Toyota of Gastonia - In a class of its own I have had Toyota trucks and cars for the past 30 years, and I have purchased 4 trucks from Toyota of Gastonia,. Always has been an outstanding purch I have had Toyota trucks and cars for the past 30 years, and I have purchased 4 trucks from Toyota of Gastonia,. Always has been an outstanding purchase experience because of the commitment to customer service by the dealership and its management/sales/finance/service staff. More
by toyotaguy
Employees Worked With
Joseph Kaye
April 05, 2015
2015 4Runner My husband and I had a great experience at Toyota of gastonia. Ashraf ashour was a pleasure to work with-He was very friendly and personable. We also My husband and I had a great experience at Toyota of gastonia. Ashraf ashour was a pleasure to work with-He was very friendly and personable. We also feel that we got a fair deal for the vehicle. Dan Bias worked with us to get us pretty close to our price point-Would have hoped to have gotten a little closer... But, it is what it is. We would recommend Ashraf and this dealership to friends and family. More
by 4Runner
Employees Worked With
Dan Bias, Ashraf Ashour
March 27, 2015
5 Stars Sales: Rick Shepard + wholeheartedly recommend I traded in my car and purchased a new 2015 Toyota Camry SE today from Toyota of Gastonia. Before that I went to Toyota of Rock Hill, South Carolina b I traded in my car and purchased a new 2015 Toyota Camry SE today from Toyota of Gastonia. Before that I went to Toyota of Rock Hill, South Carolina but they did not keep their words when I came back to close the deal that we verbally discussed. Toyota of Rock Hill just tried to give me good deal on MSRP price but later added optional packaged to raise the OTD up. Mr. Rick Shepard from Toyota of Gastonia was an awesome and rock start Sales Consultant. He always communicated with me via emails and phone calls. He gave me a good deal that I earlier offer to Toyota of Rock Hill. He stayed late and helped me to remove the decal without upset.Mr. Shepard carefully explained the options and features of cars then he assisted to link my iPhone to the blue tooth of the car. Words can't explain the exceptional service that Mr. Shepard went beyond and above my expectation and a new customer at Toyota of Gastonia. They offer three years free of maintenance schedule and life time warranty power strain but only two years and 36K miles at Toyota of Rock Hill. Mr, Sheapard, thank you so much for providing me a great buying experience.. I would recommend Mr. Rick Shepard and Toyota of Gastonia in heart beat. Once again, give a KUDOS to Mr. Rick Shepard and the entire staff, Toyota of Gastonia, I definitely will come back to purchase another car for my wife in the future Respectfully, Danh H. More
by proudtobvnamese
Employees Worked With
Rick Shepard
February 12, 2015
Lie and possible defrauded of 1695.00 in warranty contract I purchased a service contract through this dealership on 11/13/2014-in cancelling it on 02/05/2015-to find out the dealership had already cancelled i I purchased a service contract through this dealership on 11/13/2014-in cancelling it on 02/05/2015-to find out the dealership had already cancelled it the same day as purchased replacing it with their own contract p00000184282 which they own and may cancel at their convenience. I have no knowledge paperwork or possession. I contacted the dealership today where Chris Kosa avoided any responsibility or answers. He refused to call the warranty company and there is no telling if others are affected in same manner. Customer that maybe affected by this will not be known until they attempt to use their voided warranty years later.-The dealership response was have your lawyers call ours.....Toyota Finance is attempting to recoup these lost funds. More
by pete
Employees Worked With
chris kosa
January 13, 2015
Purchasing a new car I purchased a new Highlander in December. Antonio was a wonderful sales representative! He was nothing like the high pressure salesman with which we I purchased a new Highlander in December. Antonio was a wonderful sales representative! He was nothing like the high pressure salesman with which we dread dealing. He worked well with us to give us a price with which we were comfortable paying and offered the extended warranty without pressing us for an agreement. We did decided to purchase the extended warranty and found the representative that worked with us just as exceptional as Antonio. I have nothing but praise for this dealership during the purchase process. More
by mbridges
Employees Worked With
Antonio
October 28, 2014
Service Department Incompetence I have used this dealership to dervice my Toyota Corolla many times. Unfortunately each service has taken significantly longer than the service writer I have used this dealership to dervice my Toyota Corolla many times. Unfortunately each service has taken significantly longer than the service writers quoted. Most recently I brought the vehicle in for a simple oil change and was told ot would take an hour. Two and a half hours later the job was completed. More
by the.greg
Employees Worked With
Brian and Manny
June 22, 2013
YES I WOULD RECOMMEND THIS DEALERSHIP TO OTHERS. THE ENERGY PUT INTO THE SALE OF A USED CAR WAS GREAT. MY SALESMAN WAS BUSY WITH OTHER SALES AT THE SAME TIME AS MY PURCHASE, BUT HAD TIME FOR ME AS WELL. ENERGY PUT INTO THE SALE OF A USED CAR WAS GREAT. MY SALESMAN WAS BUSY WITH OTHER SALES AT THE SAME TIME AS MY PURCHASE, BUT HAD TIME FOR ME AS WELL. MY CREDIT SITUATION IA A MESS BUT THE BEST TOOK CARE OF MY PROBLEM. OTHER DEALERS NEED TO BE TRAINED BY THE STAFF AT THIS DEALERSHIP More
by WALLACTE2001
Employees Worked With
BOB WILSON
May 28, 2013
I used this dealership regulary for service on my Toyota Corolla. They always communicate with me regarding the service my vehicle needs. I read where others state the dealership is a cheat. I highly di Corolla. They always communicate with me regarding the service my vehicle needs. I read where others state the dealership is a cheat. I highly disagree. Preventive maintenance is cheaper than repairs, which is why I go ahead and pay upfront. I am not a spendthrift nor a cheapskate....just use common sense when getting my vehicle serviced. I know the manufacturer is going to do the best job and back up their service and parts with warranty. I would rather know they are looking out for my best interest and hear what they feel needs to be done than for them to say nothing and find myself stranded on the side of the road a month or so later. Everyone has an opinion and even though I may pay a few dollars more, I would rather do that and know if the time comes that something wasn't right, they are going to be there to assist me. The saying the customer is always right went away when common sense went away. I work in customer service and have to deal with the public's demands, some bordering on ridiculous, on a daily basis. Maybe that is why I know what the service department at Toyota of Gastonia is doing and truly appreciate their efforts to keep me informed and my vehicle serviced properly. I'm not going to trip over dollars to save pennies. They are my local dealer and are convenient to where I live, making service more conevnient. If people would look for the good rather than thinking everyone were out to get over on them, they could appreciate what this dealership offers too. I have found those who think everyone is out to get over on them are usually the people who are trying to get over on everyone else. I will always use this dealership for service and when the time comes, purchase my vehicle from them too. Thanks guys, you do a great job and I appreciate you! More
by gregg320474
Employees Worked With
service department
