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Toyota of Gastonia
Gastonia, NC
726 Reviews
Toyota of Gastonia may have changed its look and ownership, but the current staff carries on the values and traditions of years ago. We build a quality relationship with our customers so they become long-term relationships. We recognize the numerous options available to customers today in the market place. That is why our main focus is to provide our customers with an exceptional, upfront, and honest way of doing business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 726 reviews
October 07, 2024
I picked up my FJ Cruiser yesterday from Toyota of Gastonia's Collision Center. After paying for the work, I realized that the wrong work was performed. I had requested that the front driverside windo Gastonia's Collision Center. After paying for the work, I realized that the wrong work was performed. I had requested that the front driverside window blackout tape/trim and the rear passengerside windows blackout tape/trim be replaced. However, the collision center replaced the front and rear passengerside windows blackout tape/trim instead. They accepted no responsibility for the error and has attempted to blame for miscommunication what work needed to be done. I have attached screenshots of my initial email to them requesting repairs. It is crystal clear regarding the work that needs to be performed. I also included pictures in my email. Additionally, even without the clear email and photographs of the areas that needed to be repaired, anyone could have just looked at the vehicle and seen which areas needed to be repaired. More
by Burt
Employees Worked With
Kring
October 03, 2024
Paul was very helpful and pointed me toward a vehicle that knew nothing about but that fit all my criteria, which were numerous and very specific. Really thought I was gonna have to compromise and just that knew nothing about but that fit all my criteria, which were numerous and very specific. Really thought I was gonna have to compromise and just deal with my issues, but this vehicle is working well...except for the pathetic 12mpg gas mileage, but I went into that with my eyes open. More
by FarmMom
Employees Worked With
Paul Davis
September 23, 2024
Toyota of Gastonia’s Service Department let me pick an appointment date and time online as well as my service advisor. Devon helped me to get an appointment with collision to align my hood so it will clos appointment date and time online as well as my service advisor. Devon helped me to get an appointment with collision to align my hood so it will close. More
by CC Camry
Employees Worked With
Devon Griffin
September 16, 2024
Service department is always helpful and eager to go the extra mile to keep the customer satisfied. extra mile to keep the customer satisfied. More
by mull_mark
Employees Worked With
Scott Whitley 5 stars, Bryan Barcon, Clay Pickert, Scott Bridgeman, Manny Davis, Taylor Holder, Ed Cresswell
September 09, 2024
Eddie has always been super helpful. For this service, I needed to out by 11am anD Eddie and the team got me out by 10:30am. Thank you, Eddie! For this service, I needed to out by 11am anD Eddie and the team got me out by 10:30am. Thank you, Eddie! More
by dforbes
Employees Worked With
Eddie Odom
September 07, 2024
Very professional, welcoming, on schedule with great communication throughout the service. Thank you for the support communication throughout the service. Thank you for the support More
by matt
Employees Worked With
Bryan Barcon, Clay Pickert, Scott Bridgeman, Manny Davis, Taylor Holder, Ed Cresswell
