Toyota of Gastonia

Excellent experience. Found vehicle on line negotiated fair price with Brian Warren in the Internet Department. Drove to the dealership and finalized the purchase. Throughout the entire process communicat fair price with Brian Warren in the Internet Department. Drove to the dealership and finalized the purchase. Throughout the entire process communication was swift and accurate > no games just facts. The vehicle was exactly as advertised. Dave Hemmings delivered the vehicle detailed and with a full tank. Communication and cooperation continued after purchase. ALL our needs were met. Thank you Brian, Dave and Toyota of Gastonia! More

I recently bought a new Camry from Toyota of Gastonia and I recently bought a new Camry from Toyota of Gastonia and Richard Walsh. I wanted to let you know that Richard Walsh, was a breath of fresh air c I recently bought a new Camry from Toyota of Gastonia and Richard Walsh. I wanted to let you know that Richard Walsh, was a breath of fresh air compared to other car-buying experiences I've had over the years. Richard was friendly and personable. Richard took the time to explain everything in appropriate detail, and he answered all of my questions thoroughly. He treated me with respect and didn't presume that because I was a female, I didn't know what I was doing or what I was looking for. (I really appreciated that!) He listened to what I said I wanted, and while he did suggest other possible options for me to consider, he didn't insist on those other options, and he respected and understood what I said I had come there for......a 2011 Toyota Camry. The bottom line is that Richard represented your dealership VERY well. He did everything by the book, and he didn't cut corners on providing us with excellent service. I have already told my relatives, my neighbors, my friends, my coworkers , and the people at my church what a pleasant and professional car-buying experience I had. I told them they needed to buy their next car from Richard Walsh at Toyota of Gastonia. RSDeese More

I looked at a used car one night the dealer was open. I sat in the car and adjusted the seat to see how it felt, etc...The next thing I know I had two salesmen starring me down as if I had just stolen the sat in the car and adjusted the seat to see how it felt, etc...The next thing I know I had two salesmen starring me down as if I had just stolen the car. I told them I was very interested in it and I went inside and spoke with the manager on duty about buying the car. He was belligerent to say the least. He stated his "salesmen" stated I had been "going through" the car and told me not to bother his cars ever again unless I had a salesperson with me. I was floored! I gave him my driver's license and asked for him to look me up in their database as I had purchase 7 cars from them since they had been opened (including a very expensive Corvette, newer Camrys and a new truck...plus all were cash deals... Once he saw that his tone changed just a little and I was still very interested in the car as it was a sports sedan equipped with a 6 speed transmission. Two days later went ahead and pulled the cash out of the bank and bought a cashiers check and then went back out to the Toyota dealership. When I got there the smart ___sed manager was there and, of all things, I heard him ripping into a young salesperson and he was very rude to her. I then became upset, put the $19k check back into my shirt pocket walked away! Terry Childers or Son Ngo the former GM and assistant gm would have never let that happen and would have never allowed a manager to act that way but there was no-one in charge, at all and the whole thing stunk as did the dealership....a place I used to love to deal with! More

WHEN I FIRST BOUGHT MY TOYOTA IN 1997, THEY SWITCHED CARS ON ME. I HAD BOUGHT A TOYOTA AVALON XLS AND THEY GAVE ME AN XL. WHEN I BROUGHT THIS TO THEIR ATTENTION, THEY DENIED THAT I BOUGHT AN XLS. THEY LIE ON ME. I HAD BOUGHT A TOYOTA AVALON XLS AND THEY GAVE ME AN XL. WHEN I BROUGHT THIS TO THEIR ATTENTION, THEY DENIED THAT I BOUGHT AN XLS. THEY LIED. IN 2010 I STUPIDLY WENT TO THIS SAME DEALERSHIP HOPING THEY HAD CHANGED AND BOUGHT ANOTHER AVALON. THEY DID THE PAPERWORK TOLD ME I WOULD HAVE A SMALL INTEREST RATE. I WENT INTO THE DEALERSHIP AND CHECKED THE PAPERS BEFORE SIGNING. THANK GOD. WHEN I DID, THEY LIED ABOUT THE INTEREST RATE. I WOULD NEVER RECOMMEND THIS DEALERSHIP AND I TELL EVERYONE NOT TO DEAL W/THEM. More

Worst customer service I have ever received from a business. One person says part will take more than a month, another says less than a week; you buy top of the line vehicles and they want to give yo business. One person says part will take more than a month, another says less than a week; you buy top of the line vehicles and they want to give you bottom of the line loaner vehicles for extended/ unknown periods; customer service manager swears at you without even bothering to introduce herself; manager expects you to provide personal details regarding the type of business you're in... Wow!! If you want to buy low end you'll get what you pay for - if you buy high end expect much less. You won't catch me dropping $70k in one day at this dealership again. More

I worked with Joe Kaye thru the internet department and could not have asked for a better experience. Usually purchasing a vehicle is like going to the dentist but not with the staff at Toyota of Gastonia could not have asked for a better experience. Usually purchasing a vehicle is like going to the dentist but not with the staff at Toyota of Gastonia. Joe was like a brother, very comfortable to work with. He wasn't pushy, answered my questions and didn't give me the runaround. His manager, Mark Hoffman was equally as nice, very busy, but still took the time to meet me, thank me for my business and gave me his card with his direct line in the event I had any questions and Joe wasn't available. They took me to meet the service and parts staff and I didn't meet a person who wasn't smiling and friendly. I have told my friends and co-workers about my experience and told them if they want a trouble free car buying experience, cut to the chase and go directly to Toyota of Gastonia. More

Toyota of Gastonia offers an excellent service experience if you do not ask them Quality Vehicle Inspection sheet. Service personnel are friendly and accommodating and appear to appreciate the customer's bus if you do not ask them Quality Vehicle Inspection sheet. Service personnel are friendly and accommodating and appear to appreciate the customer's business. There is some effort to "sell" service, but it is not unduly high pressure or for silly services, and if you say "no" they do not argue. Service is carried out correctly and promptly, and service writers do not communicate well. I recently took my '08 Prius in for a resealing windshield for moisture issue . The work is done promptly but while delivering the vehicle they didn't tighten the rearview mirror, it is literally at the edge to fall down and the Glass company they used did not even bother to wipe doen the mess they created inside the car dashboard. Before taking this car to them for resealing windsheild they did not bother to respond me for one month and when I met the GM they said the video cannot be played on their computers which describes the issue, they even no courtesy to leave you an message saying it cannot be played send it other format. I highly recommend Toyota of Gastonia for service if only I lost my mind. More

The dealership had an anoucment in the radio saying that the will payoff the amount you owed in the car, if a deal was reached. Once i was there and started the paper work after 2 hours the sales rep came a the will payoff the amount you owed in the car, if a deal was reached. Once i was there and started the paper work after 2 hours the sales rep came and said that the couldn't fine a bank that would finance the loan that they would have to speak wit hthe banks personally on moanday. It was odd because the car was only 16,767. But ok, today monday 17, 2008, i called and spoke with the finance guys and said that suntrus was welling to work with the number but i needed to know the correct amount, so i was told almost 27,000. so when i asked about the advertisment in the radio, he said that it mention that they will pay for the car but the amount would be transfer to your loan, and no where in the advertisment this clause was mention. It is not only missleading, but also downlow sneaky and unethical practice. I fell that in today economy crisis, this type of businees dealing should be punish to the fullest. More

The atmosphere was great and they showed they cared for you a great deal. Even though we were promise things by others not David things were great. The final paperwork signer promise us gas for having to you a great deal. Even though we were promise things by others not David things were great. The final paperwork signer promise us gas for having to come back but that didn't happen. We were told we should have gotten it in writing. But where I come from your word is gold. I say if you make promises keep them. That's the reason for the 3. Oh my goodness Teresa the reception is wonderful. Keep up the good work Teresa. She is a keeper.. Thanks More

While not as extravagant as the superb service offered by my Lexus dealer, Toyota of Gastonia offers an excellent service experience. Service personnel are friendly and accommodating and appear to appreciat my Lexus dealer, Toyota of Gastonia offers an excellent service experience. Service personnel are friendly and accommodating and appear to appreciate the customer's business. There is some effort to "sell" service, but it is not unduly high pressure or for silly services, and if you say "no" they do not argue. Service is carried out correctly and promptly, and service writers communicate well. I recently took my '97 4Runner in on a Saturday for a minor repair to the trailer hitch wiring harness. I only had 2 hours to spare, and they were very busy, but they "worked me in" as a longtime customer and the car was ready in less than an hour. On another recent occassion, I had this vehicle in for mostly routine service, and they gave me a loaner car even though my 4Runner has 155K miles on it and I didn't buy it there. (Only problem was that they had run out of Toyotas so they gave me a Suzuki Aerio (!) they got from Enterprise Car Rental.) Within the limitations imposed by not being a prestige marque like Lexus or Mercedes, I highly recommend Toyota of Gastonia. Good on sales too. More