Toyota of Gastonia

Service This is the best place to get a car or truck there very nice there and they do everything thing they can to help you I would recommend this dealership This is the best place to get a car or truck there very nice there and they do everything thing they can to help you I would recommend this dealership to any one . More

Excellent Great customer experience and a great deal on the 4 runner I wanted. I would highly recommend this dealership and the help of Mike Urig if you are loo Great customer experience and a great deal on the 4 runner I wanted. I would highly recommend this dealership and the help of Mike Urig if you are looking to buy a new vehicle. More

Great Experience! What a great Experience! I dealt with Mike and it was such a breeze! Would definitely recommend this dealership to everyone! I Love my 4Runner What a great Experience! I dealt with Mike and it was such a breeze! Would definitely recommend this dealership to everyone! I Love my 4Runner More

In Shock- Cussed at by Sales Manager for no reason! Myself and my friend visited Toyota of Gastonia today looking to possibly purchase a vehicle. Our salesman, who any ability to be personable, profess Myself and my friend visited Toyota of Gastonia today looking to possibly purchase a vehicle. Our salesman, who any ability to be personable, professional, or even show any sort of human emotion returned to the bargaining table with a more than insulting trade offer($2000- When KBB states lowest possible was $2971 with a range to $4000) and up-priced the vehicle we came to look at $21,900 when it was advertised at $16,900. This is a 2013 Toyota RAV4 XLE front wheel drive with almost 39,000 miles on it...lol You can get a the SAME model in Asheville with AWD and 28,000 for $20,950 Gastonia Toyota people. So after wasting our time playing games and insulting us with a low price trade value and over-pricing their car(basically changing the price of their car to make it look like we were getting a bigger deal) we left hastily as to NOT waste anymore of our Sunday afternoon. After leaving we received a call from BRIAN SIMMONS General Manager of Sales at Toyota Gastonia who is supposed to be a professional. He said he was calling to smooth things over. I merely expressed my apprehension at dealing with car dealerships and when he realized he was dealing with someone who goes into a dealership with their homework done, car prices/values(retail and wholesale), applicable interest rates, etc. he became irritated and called me a "Arrogant xxxxx." I did not cuss at this man, nor raise my voice, nor call him a name. I was in the middle of a conversation merely discussing my apprehension in dealing with car salesmen. And boy did he really prove my point! He went on the further explain that "CUSTOMERS ARE LIARS TOO A LOT." And stated that he would not sell a car to a "xxxxx LIKE ME." lol Well Mr. BRIAN SIMMONS I have no intention of buying a car from your dealership that can't take two seconds to understand my views and opinions. All you cared about BRIAN SIMMONS GENERAL MANAGER of Toyota of Gastonia was pushing an over-priced vehicle onto me with bald tires, only 1 key, was sitting on your lot for 1-2 months as per your salesman, wouldn't start at first, and that was not in the condition that the pictures you had posted on-line. BRIAN SIMMONS you are by far a professional at anything, other than pushing sub par, over-priced vehicles onto unsuspecting consumers. I have never in my life dealt with such a fowl-mouthed individual who claims to be the GENERAL MANAGER OF SALES? Perhaps you should go back to school and learn respect and get some respect for yourself as you had no right to talk to me that way as I did not talk to you that way. Shame on you BRIAN SIMMONS. I will be sure to forward my comments to Toyota Motor Co. of America as well. Consumers beware this car dealership, under the management of BRIAN SIMMONS, does not have your best interest at heart. The moment I asked Mr. Simmons to explain certain items to me he blew up, screamed, and resorted to name-calling. Is this someone you want to trust investing your hard earned money with? This is America and I have to right, as a conscientious consumer, to ask questions to safe guard my choices in purchase. BRIAN SIMMONS wants NO QUESTIONS ASKED QUICK SALES....then who gets stuck with the LEMON and the BIG PAYMENTS ......YOU! It's called freedom of speech BRIAN SIMMONS. Signed, A Concerned Consumer. More

Best service I've been coming to Toyota of Gastonia for my service needs on all three of my cars. Bryan Barcon is the best and has always treated my family with re I've been coming to Toyota of Gastonia for my service needs on all three of my cars. Bryan Barcon is the best and has always treated my family with respect. He goes above and beyond to ensure ours cars are in great shape and that we are safe. More

Great service!! Bryan is always very professional and friendly. I bought my vehicle in 2004 from Toyota of Gastonia, I have never had any issues with the service dept Bryan is always very professional and friendly. I bought my vehicle in 2004 from Toyota of Gastonia, I have never had any issues with the service dept. Great group of people. More

Very nice and helpful . Did everything they could to put me in the Toyota Corolla I was interested in. Thank you to Rick Shepard and Kelly Brown . Did everything they could to put me in the Toyota Corolla I was interested in. Thank you to Rick Shepard and Kelly Brown More

Service Went in for 30,000 miles service..Bryan was very helpful and professional. Toyota if Gastonia is the best service..Thank you for all your hard work Went in for 30,000 miles service..Bryan was very helpful and professional. Toyota if Gastonia is the best service..Thank you for all your hard work More

Deceptive sales practices I will start by saying the car sales man himself was very good. He didn't pressure us into anything and I like that about him. The part that I am very I will start by saying the car sales man himself was very good. He didn't pressure us into anything and I like that about him. The part that I am very upset about is the financing part. My husband and I both have excellent credit. We had decided that we wanted to do a 60 month loan with our vehicle. When we went into the credit managers office he told us if we went with 72 months we would get the lower interest rate and would have an extended warranty and service plan included (didn't disclose that is cost extra just said included.) We left happy and thought we got a great deal. After we received our first statement from the bank is when we realized that we had been taken advantage of. I finally pulled out the paper work to figure out where an extra 3000.00 dollars got added to our loan came from. Well there was 1997.00 for extended warranty that he said was included not extra, and 899 for prepaid service average that out and that is 45.00 per oil change. When my husband called to talk with the credit manager who did our paper work., he told my husband they never disclose the price because most people just care about there payment. Also you are not signing hard paper, everything is done on top of the desk with a computer and they are going through so fast you don't even know what you are signing. You think you are signing to finance you car, but in reality they do that so you don't ask questions about the extended warranty that is INCLUDED!!!!!Well that is not us if he had said we have an extended warranty that cost extra (not included) we would have asked how much it cost and then more then likely would have declined it. In my opinion this is a deceptive sales practice because I am sure that they get some kind of kick back off of every extended warranty or prepaid service that they sale. I was telling all my friends and family if they needed a car go see them, but now I will be telling them to stay clear so that they are not deceived as well. I will be talking with one of my friends who is a lawyer and see what can be done, because this is just like going into a bank and them adding a new savings or credit card telling you its included with you other stuff and not telling you there is a monthly fee if you don't keep a min balance or annual fee for the service. It is not right and we was taken advantage of. More

Very positive first time car buyer experience! I visited several Toyota dealerships in the Charlotte and the Piedmont area but found that the staff at Toyota of Gastonia were the most helpful and p I visited several Toyota dealerships in the Charlotte and the Piedmont area but found that the staff at Toyota of Gastonia were the most helpful and patient. As a first time car buyer, naturally I had many, MANY questions about the process. However, Hugo worked tirelessly to make sure my questions were answered and that I found a car I loved! The entire process was seamless and I would HIGHLY recommend working with them. More