Toyota of Gastonia

Service Went in for 30,000 miles service..Bryan was very helpful and professional. Toyota if Gastonia is the best service..Thank you for all your hard work Went in for 30,000 miles service..Bryan was very helpful and professional. Toyota if Gastonia is the best service..Thank you for all your hard work More

Deceptive sales practices I will start by saying the car sales man himself was very good. He didn't pressure us into anything and I like that about him. The part that I am very I will start by saying the car sales man himself was very good. He didn't pressure us into anything and I like that about him. The part that I am very upset about is the financing part. My husband and I both have excellent credit. We had decided that we wanted to do a 60 month loan with our vehicle. When we went into the credit managers office he told us if we went with 72 months we would get the lower interest rate and would have an extended warranty and service plan included (didn't disclose that is cost extra just said included.) We left happy and thought we got a great deal. After we received our first statement from the bank is when we realized that we had been taken advantage of. I finally pulled out the paper work to figure out where an extra 3000.00 dollars got added to our loan came from. Well there was 1997.00 for extended warranty that he said was included not extra, and 899 for prepaid service average that out and that is 45.00 per oil change. When my husband called to talk with the credit manager who did our paper work., he told my husband they never disclose the price because most people just care about there payment. Also you are not signing hard paper, everything is done on top of the desk with a computer and they are going through so fast you don't even know what you are signing. You think you are signing to finance you car, but in reality they do that so you don't ask questions about the extended warranty that is INCLUDED!!!!!Well that is not us if he had said we have an extended warranty that cost extra (not included) we would have asked how much it cost and then more then likely would have declined it. In my opinion this is a deceptive sales practice because I am sure that they get some kind of kick back off of every extended warranty or prepaid service that they sale. I was telling all my friends and family if they needed a car go see them, but now I will be telling them to stay clear so that they are not deceived as well. I will be talking with one of my friends who is a lawyer and see what can be done, because this is just like going into a bank and them adding a new savings or credit card telling you its included with you other stuff and not telling you there is a monthly fee if you don't keep a min balance or annual fee for the service. It is not right and we was taken advantage of. More

Very positive first time car buyer experience! I visited several Toyota dealerships in the Charlotte and the Piedmont area but found that the staff at Toyota of Gastonia were the most helpful and p I visited several Toyota dealerships in the Charlotte and the Piedmont area but found that the staff at Toyota of Gastonia were the most helpful and patient. As a first time car buyer, naturally I had many, MANY questions about the process. However, Hugo worked tirelessly to make sure my questions were answered and that I found a car I loved! The entire process was seamless and I would HIGHLY recommend working with them. More

Brake job Another garage said I needed new brakes. Toyota of Gastonia was very specific stating that the rear brakes were fine at half way (5mm) & the front def Another garage said I needed new brakes. Toyota of Gastonia was very specific stating that the rear brakes were fine at half way (5mm) & the front definitely needed replacing. I'll surely be back when the rear brakes need work. More

All about customer service! From the time I pulled into the service drive up till the end there was nothing but incredible service from this team. I was greeted as soon as I pul From the time I pulled into the service drive up till the end there was nothing but incredible service from this team. I was greeted as soon as I pulled in by an attendant they have waiting for you. When entering the service area I was greeted by everyone. It was a nice gesture you don't get to often anymore. Brian was able to answer every question that I had during my service write up and he also kept me informed throughout the service of details. The service was performed much quicker than promised. I won't take my vehicle to any other dealer! Keep up the great work. More

Awesome !!!!!!!! Love the people at Toyota of Gastonia they were great and a lot of help thank y'all so much !they were very sensitive to our financial needs, and ver Love the people at Toyota of Gastonia they were great and a lot of help thank y'all so much !they were very sensitive to our financial needs, and very knowledgeable out about the products which we inquired of. They took a great deal of time going over all the details so that there were no surprises, and they gave us what we needed at a price we can afford and a payment that was not a problem! I would recommend highly dealing with the people at Gastonia Toyota! More

A+ Experience! Christmas was wonderful! I appreciate his genuine character, and helpful guidance, to purchase my new vehicle. Best experience out of many dealers I v Christmas was wonderful! I appreciate his genuine character, and helpful guidance, to purchase my new vehicle. Best experience out of many dealers I visited- I will definitely use this dealership for future purchases. More

Great Customer Service for many years. Bryan Baucom is the best service mgr. KC is a great sales person. Very knowledgeable Very knowledgeable knows prod Customer Service for many years. Bryan Baucom is the best service mgr. KC is a great sales person. Very knowledgeable Very knowledgeable knows product More

2016 4Runner Antonio and the other sales reps were great and very helpful! They were able to get me the same vehicle I wanted with everything in it for $5000 less Antonio and the other sales reps were great and very helpful! They were able to get me the same vehicle I wanted with everything in it for $5000 less than another dealership in Statesville. Same exact car, saving me $100 on my payments each month. I'd highly recommend them if you're looking to get the most for your money! More

Excellent I am very thankful for the team at Toyota of Gastonia I truly thought I would have to look elsewhere and because of their "second set of eyes" I will I am very thankful for the team at Toyota of Gastonia I truly thought I would have to look elsewhere and because of their "second set of eyes" I will be a proud owner of a NEW TOYOTA COROLLA !! My sakes Rep Kimberly and Keith have been thus far amazing 5stars plus !!!! More