Toyota of Gastonia

Great Helped me trade my car in for a new on a program. My experience was good. Great group of people. They make sure I was a happy customer. Helped me trade my car in for a new on a program. My experience was good. Great group of people. They make sure I was a happy customer. More

Good service We have all our service work done here as this is a dealership worthy of our trust. They provide excellent courteous customer,service listen to your We have all our service work done here as this is a dealership worthy of our trust. They provide excellent courteous customer,service listen to your needs and do quality repair work. More

Horrible buying experience! Absolutely the most unprofessional, irresponsible, hodgepodge dealership I have ever bought a car from. Purchased 2013 Corolla for my son. Salesman, Absolutely the most unprofessional, irresponsible, hodgepodge dealership I have ever bought a car from. Purchased 2013 Corolla for my son. Salesman, Dan Driver, never followed through with phone calls, lied at least twice about the extra key to the vehicle & when we did get it, it was mailed in a plain brown envelope,regular mail, to the wrong address. Corey Poindexter, finance officer, had me to sign loan papers for one amount & 2 weeks later called & changed everything at higher interest. We didn't receive the tag for the car from the dealer until we complained & then it was 4 days after the dealer tag had expired. I have been unable to reach management to rectify anything in any way. Not even an apology. Horrible place of business. Lack of integrity is an understatement. More

Service This is the best place to get a car or truck there very nice there and they do everything thing they can to help you I would recommend this dealership This is the best place to get a car or truck there very nice there and they do everything thing they can to help you I would recommend this dealership to any one . More

Excellent Great customer experience and a great deal on the 4 runner I wanted. I would highly recommend this dealership and the help of Mike Urig if you are loo Great customer experience and a great deal on the 4 runner I wanted. I would highly recommend this dealership and the help of Mike Urig if you are looking to buy a new vehicle. More

Great Experience! What a great Experience! I dealt with Mike and it was such a breeze! Would definitely recommend this dealership to everyone! I Love my 4Runner What a great Experience! I dealt with Mike and it was such a breeze! Would definitely recommend this dealership to everyone! I Love my 4Runner More

In Shock- Cussed at by Sales Manager for no reason! Myself and my friend visited Toyota of Gastonia today looking to possibly purchase a vehicle. Our salesman, who any ability to be personable, profess Myself and my friend visited Toyota of Gastonia today looking to possibly purchase a vehicle. Our salesman, who any ability to be personable, professional, or even show any sort of human emotion returned to the bargaining table with a more than insulting trade offer($2000- When KBB states lowest possible was $2971 with a range to $4000) and up-priced the vehicle we came to look at $21,900 when it was advertised at $16,900. This is a 2013 Toyota RAV4 XLE front wheel drive with almost 39,000 miles on it...lol You can get a the SAME model in Asheville with AWD and 28,000 for $20,950 Gastonia Toyota people. So after wasting our time playing games and insulting us with a low price trade value and over-pricing their car(basically changing the price of their car to make it look like we were getting a bigger deal) we left hastily as to NOT waste anymore of our Sunday afternoon. After leaving we received a call from BRIAN SIMMONS General Manager of Sales at Toyota Gastonia who is supposed to be a professional. He said he was calling to smooth things over. I merely expressed my apprehension at dealing with car dealerships and when he realized he was dealing with someone who goes into a dealership with their homework done, car prices/values(retail and wholesale), applicable interest rates, etc. he became irritated and called me a "Arrogant xxxxx." I did not cuss at this man, nor raise my voice, nor call him a name. I was in the middle of a conversation merely discussing my apprehension in dealing with car salesmen. And boy did he really prove my point! He went on the further explain that "CUSTOMERS ARE LIARS TOO A LOT." And stated that he would not sell a car to a "xxxxx LIKE ME." lol Well Mr. BRIAN SIMMONS I have no intention of buying a car from your dealership that can't take two seconds to understand my views and opinions. All you cared about BRIAN SIMMONS GENERAL MANAGER of Toyota of Gastonia was pushing an over-priced vehicle onto me with bald tires, only 1 key, was sitting on your lot for 1-2 months as per your salesman, wouldn't start at first, and that was not in the condition that the pictures you had posted on-line. BRIAN SIMMONS you are by far a professional at anything, other than pushing sub par, over-priced vehicles onto unsuspecting consumers. I have never in my life dealt with such a fowl-mouthed individual who claims to be the GENERAL MANAGER OF SALES? Perhaps you should go back to school and learn respect and get some respect for yourself as you had no right to talk to me that way as I did not talk to you that way. Shame on you BRIAN SIMMONS. I will be sure to forward my comments to Toyota Motor Co. of America as well. Consumers beware this car dealership, under the management of BRIAN SIMMONS, does not have your best interest at heart. The moment I asked Mr. Simmons to explain certain items to me he blew up, screamed, and resorted to name-calling. Is this someone you want to trust investing your hard earned money with? This is America and I have to right, as a conscientious consumer, to ask questions to safe guard my choices in purchase. BRIAN SIMMONS wants NO QUESTIONS ASKED QUICK SALES....then who gets stuck with the LEMON and the BIG PAYMENTS ......YOU! It's called freedom of speech BRIAN SIMMONS. Signed, A Concerned Consumer. More

Best service I've been coming to Toyota of Gastonia for my service needs on all three of my cars. Bryan Barcon is the best and has always treated my family with re I've been coming to Toyota of Gastonia for my service needs on all three of my cars. Bryan Barcon is the best and has always treated my family with respect. He goes above and beyond to ensure ours cars are in great shape and that we are safe. More

Great service!! Bryan is always very professional and friendly. I bought my vehicle in 2004 from Toyota of Gastonia, I have never had any issues with the service dept Bryan is always very professional and friendly. I bought my vehicle in 2004 from Toyota of Gastonia, I have never had any issues with the service dept. Great group of people. More

Very nice and helpful . Did everything they could to put me in the Toyota Corolla I was interested in. Thank you to Rick Shepard and Kelly Brown . Did everything they could to put me in the Toyota Corolla I was interested in. Thank you to Rick Shepard and Kelly Brown More