Toyota of Gastonia

Good service . My service guy was very friendly and helpful but I didn’t like that I couldn’t get an exact price of what my vehicle would cost before I left. My service guy was very friendly and helpful but I didn’t like that I couldn’t get an exact price of what my vehicle would cost before I left. More

Always great service by the team and good coffee in the waiting room. Thank you! waiting room. Thank you! More

Helen worked tirelessly to answer all of my questions and was able to pivot quickly when my plans changed. was able to pivot quickly when my plans changed. More

The dealership is close, clean and professional. Great staff. Kim and the Shop Manager run a tight ship. I like that. Great staff. Kim and the Shop Manager run a tight ship. I like that. More

I wasn't impressed with the customer service here. I just bought a used car from here and when we were testing driving it they could not answer any of my questions about the car. I asked how long it h I just bought a used car from here and when we were testing driving it they could not answer any of my questions about the car. I asked how long it had been on the lot and the sales rep didn't know the answer. We called the next day saying we would be buying the car and the sales rep told us they would have it washed and detailed for us. It was not washed or detailed. There was lip gloss left from the previous owner in the passenger door. I was very upset by this. I was expecting a nice clean car. The paperwork process was very quick which I was impressed about. Overall a decent experience. More

Great experience. The new videos are a nice feature and checkout has vastly improved from the past. The new videos are a nice feature and checkout has vastly improved from the past. More

I picked up my FJ Cruiser yesterday from Toyota of Gastonia's Collision Center. After paying for the work, I realized that the wrong work was performed. I had requested that the front driverside windo Gastonia's Collision Center. After paying for the work, I realized that the wrong work was performed. I had requested that the front driverside window blackout tape/trim and the rear passengerside windows blackout tape/trim be replaced. However, the collision center replaced the front and rear passengerside windows blackout tape/trim instead. They accepted no responsibility for the error and has attempted to blame for miscommunication what work needed to be done. I have attached screenshots of my initial email to them requesting repairs. It is crystal clear regarding the work that needs to be performed. I also included pictures in my email. Additionally, even without the clear email and photographs of the areas that needed to be repaired, anyone could have just looked at the vehicle and seen which areas needed to be repaired. More

Paul was very helpful and pointed me toward a vehicle that knew nothing about but that fit all my criteria, which were numerous and very specific. Really thought I was gonna have to compromise and just that knew nothing about but that fit all my criteria, which were numerous and very specific. Really thought I was gonna have to compromise and just deal with my issues, but this vehicle is working well...except for the pathetic 12mpg gas mileage, but I went into that with my eyes open. More

Customer service was excellent, the service department was excellent and very helpful. Overall a great experience. was excellent and very helpful. Overall a great experience. More

Toyota of Gastonia’s Service Department let me pick an appointment date and time online as well as my service advisor. Devon helped me to get an appointment with collision to align my hood so it will clos appointment date and time online as well as my service advisor. Devon helped me to get an appointment with collision to align my hood so it will close. More