Toyota of Gastonia

I had 2 previously ok lease experiences at Toyota of Gastonia but this last time was awful. I am a loyal toyota owner. I have leased or bought over 10 Toyota’s in the Charlotte area in the past 15 years Gastonia but this last time was awful. I am a loyal toyota owner. I have leased or bought over 10 Toyota’s in the Charlotte area in the past 15 years. The dealer and I agreed in writing on a deal for trading in my car (2018 Highlander xle) and leasing another Highlander . They sent me a picture and vin of the car we agreed on. They double checked to make sure the car was available because they said they are selling fast. They replied in a text...congratulations the car is available it is yours. They asked me for a $500 deposit to hold the car and in good faith that I won’t walk away from the deal. I was told If I backed away a from the deal I would lose my $500. But when the papers are signed I will get the deposit back. I sent the deposit along with sending them a copy of my license. The said the car was in transit or getting shipped from another dealer and we would know the exact date of when we will have car that next week. Three days passed. Still no up date. I prepared my car for trade in. Cleaned it out, removed car seats, washed and waxed etc. Called insurance company in preparation of selling the car. On the sixth day they called me saying the new car wasn’t available anymore. I was surprised and upset about what they just told me. How can you ask for my deposit to hold the deal but then think it is ok for the dealer to back out of the deal. The manager said he can’t just magically produce a car. I said I understand that but we had a deal and why did you all ask for my deposit and say the car is mine? Doesn’t toyota have a process so things like this won’t happen? How are you going to make this right. He said if I can take one on the lot we could make it work. I informed them I would take another vehicle or one they have on their lot if they can’t find one with the equipment I wanted. They said they would look into that and let me know. There were two vehicles on their lot that I said I would take or compromise with. They never got back to me. I texted and called several times. Days later they said if I got one of the cars on the lot the deal terms would change and the price would go up. Even though the cost of the car on the lot was almost 1500 less than the one we initially agreed on. After almost 2 weeks I ultimately asked for my deposit back. This dealership lies and hides the truth. They reneged on a written deal, terms and the deposit. They caused unnecessary stress and grief to myself and our family. Their management is not professional and didn’t do the right thing to correct their mistake even though they had other cars on the lot. Their customer service does not exist. Marcus and Corey are the two managers that were working on this deal and reneged on the deal. Be cautious when dealing with this dealership. Time for me to find another car. More

Quick and efficient service! Everyone I spoke with was professional and knowledgeable. Service appointment began on time and was completed in less than the estimated time. professional and knowledgeable. Service appointment began on time and was completed in less than the estimated time. More

Always friendly, informative and have great customer service. thanks for all that you do. always call when my car is ready to pickup. fast service service. thanks for all that you do. always call when my car is ready to pickup. fast service More

When ever my car needs anything I take it to Toyota of Gastonia! Great team Great Service all the time and every time. Mark takes great care of everything and goes the extra step to ensure the total serv Gastonia! Great team Great Service all the time and every time. Mark takes great care of everything and goes the extra step to ensure the total service is top quality every time. More

Made the service as easy as possible. Mark seems to really care about you. Stellar experience again with Mark Linton. He is a integral part of a needed turnaround in the Service Dept. really care about you. Stellar experience again with Mark Linton. He is a integral part of a needed turnaround in the Service Dept. More

The only place to get my car serviced is Toyota of Gastonia! The staff is very friendly and knowledgeable. They always review my car's needs with me and make sure that I know the cost before the work Gastonia! The staff is very friendly and knowledgeable. They always review my car's needs with me and make sure that I know the cost before the work is done. The facility is very clean and pleasant. Thank you Toyota of Gastonia!! More

Professional, friendly, service completely finished in a timely manner,! Parts and service had a well utilized system making the experience pleasant and stress free. Commend the whole operation working at timely manner,! Parts and service had a well utilized system making the experience pleasant and stress free. Commend the whole operation working at its best! More

Walk in customer for oil change. Total wait was about 45 minutes. Great service. Waiting area was comfortable while waiting on the completion of my service. minutes. Great service. Waiting area was comfortable while waiting on the completion of my service. More

Love the Gastonia Toyota dearlership because of their friendly atmosphere. Service department is outstanding. Antionio our saleman is always on top of the game to help you out on purchasing a car an friendly atmosphere. Service department is outstanding. Antionio our saleman is always on top of the game to help you out on purchasing a car and gets answers for you quick. More

I've been a customer at TOG since 1996! Great service! Friendly staff, never had any problems! I really like the new coffee machine in the waiting area! Friendly staff, never had any problems! I really like the new coffee machine in the waiting area! More