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Toyota of Gallatin

Gallatin, TN

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1,613 Reviews

1435 Nashville Pike

Gallatin, TN

37066

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Showing 1,613 reviews

May 19, 2016

Friendly Service And Willing to Negotiate Overall it was a very pleasant experience. Shopping for a new vehicle is not always a pleasant experience but your dealers were very friendly and help More

by Satisfied Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Hobdy, Michael Christian
May 16, 2016

Second Time Around Nine years ago we bought our first Toyota at Ron Hibbard. We were so pleased with their staff and our car. So now it was time to upgrade and get a new More

by Poolewj
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wayne Hobdy, Zlatan Durmic, Randy Hibbard, Michael Christian
May 13, 2016

Professional / Trustworthy / salesman top notch If every business maintained a level of customer service as Ron Hibbard the time of making a purchase would be more enjoyable Wayne Hobdy is the be More

by Safety Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Hobdy, Michael Christian
May 12, 2016

Honest, knowledgeable salesman Jason Hargrove! We would buy again. Probably won't ever deal with any another car salesman.Jason put us into a Rav4 2016 within our budget. Thank you. More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Christian, Paul De Stefano, Jason Hargrove
May 11, 2016

Excellent Service! This dealership earned a well-deserved 5 S.T.A.R. rating due to their top notch professionalism, consistent courteous manner and friendly service. I More

by Lykwhoa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Kalisch, Michael Christian, James Lackey
May 10, 2016

Wonderful experience with great professional salesman. From start to complete finish this was a very wonderful and professional experience in trading cars! I would never go anywhere else. The sales staff More

by Sanz1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Crowder, Jason Hargrove
May 07, 2016

Did everything they promised on time. The big downtown dealer screwed up our purchase, so we took our business to Gallatin. They were profession, accommodating and produced everything they More

by donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Kalisch
May 03, 2016

Pleasant experience....salesman was awesome and very helpful So far everyone has been pleasant to work with and the Salesman James was awesome in showing me all the details of my Highlander. James has taken the More

by mary bowman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Lackey
May 02, 2016

Great Overall Experience I went with my parents when they bought their used Hyundai from Allen at Hibbard Toyota. We were so satisfied with the customer service. I found a use More

by tbrindle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lydia Atmore, Allen Kalisch, Michael Christian
April 30, 2016

Horrible experience with the service center Recently had my 2006 Toyota Camry serviced at Ron Hibbard Toyota. The checkout Clerk provided me my inspection sheet and advised that I needed numerou More

by Jnh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Gautsche
May 05, 2016 -

Toyota of Gallatin responded

Hello, As you know, because your review contains no information that allows us to connect the experience you relate to a customer service record, I contacted you privately via DealerRater on May 2 to apologize for your bad experience and to request that you contact us so we could track exactly what happened and make sure it does not occur again. You read my message on the DealerRater site that same day but elected not to provide us with any information. We take the service we provide seriously, as we do customer satisfaction, so our Service Director Jeff Gautsche began a review of all service records for vehicles serviced here during the three days preceding you submitting your review. He found that we serviced no 2006 Camrys in the manner you specified and neither he nor any of our service advisors recalled any incident of customer dissatisfaction with a Multi-point Inspection report that resembled the one you described in your review. Reviewing records further back did turn up a situation involving a 2007 Camry several weeks ago in which the Multi-point Inspection reports for two vehicles were inadvertently switched and attached. At that time our Service Director explained and apologized for the mistake to the 2007 Camry’s owner making clear that work specified on the report was not meant for his vehicle. That owner understood a mistake had been made, accepted our apology, and was very pleased, he said, that we extended him a future complimentary oil change as our way of making amends for the inconvenience cause him. We are certain that event could not be the one you cite in your review. I would like to again request that you contact either our Service Director Jeff Gautche, myself, or even Ron Hibbard and provide us with some way of looking into the problem you encountered. Additionally, Mr. Hibbard would like to offer you an opportunity to bring your vehicle in at no cost to you and have it up on a lift so it can be inspected by one of our technicians while you observe with us to see exactly what its condition actually is. We want you to be confident. Just give us a call at 615-230-9000 and we’ll make that happen. Best Regards, Michael Romanello Marketing Manager

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