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Toyota of Gallatin
Gallatin, TN
1,613 Reviews
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July 04, 2016
"Excellent Sales Effort to meet my Expectations" Bryan Siltman is an exceptional salesman. He truly cares about his customer. His patience with the entire sales process was very professional and tot Bryan Siltman is an exceptional salesman. He truly cares about his customer. His patience with the entire sales process was very professional and totally focused to meet my requirements. AND, Randy Hibbard provided his personal attention to this transaction to make this deal happen. They are the best! More
by roegerrob1652
Employees Worked With
Randy Hibbard, Michael Christian, Bryan Siltman
July 01, 2016
Fabulous deal on the perfect used car! I found a beautiful 2013 Lexus RX 350 AWD at Ron Hibbard Toyota in Gallatin. While Chris Clouse was having my trade-in appraised, Ron Hibbard met wit I found a beautiful 2013 Lexus RX 350 AWD at Ron Hibbard Toyota in Gallatin. While Chris Clouse was having my trade-in appraised, Ron Hibbard met with me for about 30 minutes to listen to my needs as a buyer. I had wanted a Lexus for a long time but had never really searched for one until that day. They came back with a wonderful offer. We had a little hiccup but Chris Clouse and Gary Nichols jumped thru hoops to make me happy. The closing was flawless with Michael Christian's help. I love my new Lexus. I got it at a great price and it is beautiful. I also got an extended warranty on it at a great price. I highly recommend the entire team at Ron Hibbard. More
by sassynonna
Employees Worked With
Gary Nichols, Michael Christian, Chris Clouse
July 01, 2016
Incredible Service I thought that I had done all my homework when looking for a Tacoma to replace my VW Jetta. That was until I spent over an hour, at closing time, in t I thought that I had done all my homework when looking for a Tacoma to replace my VW Jetta. That was until I spent over an hour, at closing time, in the rain with Allen Kalisch going through all the Tacoma's they had on the lot with him describing all the nuances between the different trim levels. I learned more in that time with Allen than I had in months of casual research. A couple weeks later Allen found the perfect truck for my my wife and me. I can't thanks the guys at Ron Hibbard enough for all the help and service. More
by wgwalker
Employees Worked With
Ron Hibbard, Randy Hibbard, Allen Kalisch
July 01, 2016
Buying the car was fine, afterwards not so much. I decided to purchase my 2016 Tacoma from Ron Hibbard Toyota when I searched the internet and found the exact one I was looking for. My salesman Jaso I decided to purchase my 2016 Tacoma from Ron Hibbard Toyota when I searched the internet and found the exact one I was looking for. My salesman Jason called me pretty quick after my inquiry and had the vehicle ready when I arrived to check it out. It was a better experience at this point then I had at a previous Toyota dealer who didn't call when he stated he would. Test drove the vehicle and Jason had a lot of good information about the Tacoma. I decided to lease the vehicle. There was some back and forth which I expected from a buying standpoint and had no problem with it. We decided upon the terms and I accepted the deal. My trade in offer from Ron Hibbard Toyota was a bit lower than I already had an offer from another dealer so I decided not to trade it in on this deal (which was too be expected it was a different make of vehicle than Toyota). I paid half my down payment and signed the paper work with "Z", no problem. The truck was kept overnight so I could drive my other vehicle home. I came back the next day paid the rest of my down payment and drove the truck home. When I got home I noticed there were no manuals in the vehicle. I called Jason and he stated he would would mail them to me. I waited a week and no manuals. Jason contacted me about a week later asking for copies of my check stubs. I quickly got him the pay stubs. I again asked if he sent the manuals, he stated yes. A week later I sent him another message asking about the manuals. He stated he would check on it for me. No response. Ten days later my temporary tag was set to expire so I called the dealer to ask about my license plate. The customer service rep who helped, whose name I don't remember, said they would over night another temp tag. They transferred me to Jason and he got my address confirmed and I asked him about the manuals to which he replied he would send them. Well now it has been 15 days since that conversation and still no manuals and no word from Jason. The process of the deal and financing was not bad at all. The reason I would not return is I provided everything the dealer asked in a timely manner and a small thing like manuals was never dealt with. I just don't have the trust the dealership would handle a situation I had in the future like a warranty issue if they didn't really care to address this small issue. I don't feel I was asking anything out of the ordinary to get the manuals that should of been in the truck to begin with. The followup and customer service after the sale has been terrible. My first months bill sure came on time but still no manuals. More
by michael2458
Employees Worked With
Zlatan Durmic, Jason Hargrove
June 30, 2016
customer service at its greatest It's not everyday I shop for a car... In fact it's been 13 years since I bought my Corolla. It was time to update what I drive and we heard Allen was It's not everyday I shop for a car... In fact it's been 13 years since I bought my Corolla. It was time to update what I drive and we heard Allen was easy to work with. He listened to our needs and we walked away with the perfect fit for us! Everyone made our purchase easy and we are very thankful! More
by TheCorollaQueen
Employees Worked With
Allen Kalisch, Michael Christian
June 30, 2016
Excellent Sales Staff Excellent sales staff and patience! I love the car purchasing process and negotiations and the staff was superb, even when at the last minute I change Excellent sales staff and patience! I love the car purchasing process and negotiations and the staff was superb, even when at the last minute I changed my mind and what vehicle I purchased! More
by briandtn
Employees Worked With
Zlatan Durmic, Paul De Stefano
June 29, 2016
Great!!!!! I drove by at 8:30 pm just to look at a van I might be interested in. Not expecting a saleman to still be at dealership. He was OK with showing be the I drove by at 8:30 pm just to look at a van I might be interested in. Not expecting a saleman to still be at dealership. He was OK with showing be the van. And was very helpful in making my buying experience pleasant. Most dealership would had said come back tomorrow. But ,Brian worked a great deal .I am very pleased to say.,,"after hour car buying is the way to go. Thanks Brian!!!! More
by Donna Leathers
Employees Worked With
Michael Christian, Brian Crowder
June 29, 2016
Hibbard Toyota/Steve Lambert I was looking for a practical vehicle at a great price. Steve and the team at Toyota did everything they could to make that happen for me. I'm gratefu I was looking for a practical vehicle at a great price. Steve and the team at Toyota did everything they could to make that happen for me. I'm grateful and I can guarantee they have my full recommendation and business now and in the future. My Tacoma is money well invested at Hibbard Toyota! More
by kyleknoth
Employees Worked With
Steve Lambert
June 28, 2016
Lydia is great! Everyone there was very nice. My husband and his family have bought many Toyotas from this dealer and now I have a Toyota also and I love it! Lydia is so nice and easy to work My husband and his family have bought many Toyotas from this dealer and now I have a Toyota also and I love it! Lydia is so nice and easy to work with. I would highly recommend them! More
by Kelley
Employees Worked With
Lydia Atmore, Michael Christian
June 26, 2016
customer oriented Sales person acknowledged me on the lot, and directed me to the vehicle that I asked about. Time was a factor, and sales person respected my needs. Sales person acknowledged me on the lot, and directed me to the vehicle that I asked about. Time was a factor, and sales person respected my needs. More
by firsttoyota
Employees Worked With
Michael Christian, Brian Crowder
