
Toyota of Gallatin
Gallatin, TN

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Purchase of 2019 Toyota Corolla Hatchback. I rated Hibbard Toyota a "10" after Lydia Atmore's intervention on 3 Jan 2019 concerning my purchase of a 2019 Toyota Corolla Hatchback. Prior to Ly I rated Hibbard Toyota a "10" after Lydia Atmore's intervention on 3 Jan 2019 concerning my purchase of a 2019 Toyota Corolla Hatchback. Prior to Lydia's intervention , my rating was a "6". Therefore, the rating increased four points. Sincerely, S.B. Banner More
New SUV - Happy Couple Drove in the car lot to look at SUVs . Met Barry Robinson and started talking. After we told him our wants and needs he directed us toward the High Drove in the car lot to look at SUVs . Met Barry Robinson and started talking. After we told him our wants and needs he directed us toward the Highlander and we were able to find one we liked on the lot. After test drive and getting a price for the new car and trade-in we bought our new Highlander. Barry was a great help & we appreciated his knowledge regarding the Highlander options. We had a Rav 4 but wanted a larger vehicle. We are very pleased with our new vehicle and the service we received from all at Ron Hibbard. This is our third automobile from Ron Hibbard and would highly recommend them. More
Don't wast your time I bought a New 2018 Tacoma in early November and paid extra for Yakima roof basket and heated leather seats. Today is 01/09/19 and I have yet to get t I bought a New 2018 Tacoma in early November and paid extra for Yakima roof basket and heated leather seats. Today is 01/09/19 and I have yet to get the basket installed. I drove an hour one way to have it installed on the date they told me only to arrive and the attachment parts are not in (thanks for letting me know before I wasted my time driving to the dealership). I keep getting the run around form Randy Hibbard saying they ordered but have no idea when it will be in. I also paid to have heated leather seats installed - Bad Idea- the dealership out sourced this to Cole Brothers. During install my console & door was damaged with deep scratches and my seat belt was installed backwards. Also the heated seat buttons are uneven looks terrible. I called Randy Hibbard and was asked to send him an email with pictures. Now I'm having to deal with Cole Brothers and the dealership. Why should I deal with a company the dealer chose to use not me. Randy acted like it was no big deal- Hello I'm paying for a brand new truck that's already damaged by a company you chose to do the work. I think he should take more responsibility for what happened and find a solution to fix the issues. I'm not happy with the customer service side of this dealership. They will promise you the moon to get you to buy a new truck but don't deliver in the end. Don't wast your time buy somewhere else. I regret buying from this dealership. More
appreciated the effort. I'm a bit of a value buyer. I came in to look at the 2018 Tacoma's left in stock but realized they did not suit my wants and other Tacoma's didn't fit I'm a bit of a value buyer. I came in to look at the 2018 Tacoma's left in stock but realized they did not suit my wants and other Tacoma's didn't fit my budget. Barry found a vehicle I liked and introduced me to leasing. Since I am now retired and don't drive much, he made me feel comfortable enough to try a lease. Felt the deal was fair for both parties. More
Allen K This is one of the best dealerships in Gallatin. I have brought vehicles from all of them. Allen Ron and Randy have always greeted me and my wife. We This is one of the best dealerships in Gallatin. I have brought vehicles from all of them. Allen Ron and Randy have always greeted me and my wife. We feel respected and important to them. Always have the ability to get in service as I travel and hard to make appointments. Great people!! More
Superior Sales Experience We were greeted by a top notch salesman, Allen Kalisch, who walked us through the entire sales experience from model identification to closing the sal We were greeted by a top notch salesman, Allen Kalisch, who walked us through the entire sales experience from model identification to closing the sale to delivery with exceptional knowledge, great tact and particular deference to a pair of seniors. More
Enjoyable Experience I really appreciated the non pushy attitude my wife and I encountered in dealing with Allen Kalisch. I had tried to buy from Hibbard Toyota in the pas I really appreciated the non pushy attitude my wife and I encountered in dealing with Allen Kalisch. I had tried to buy from Hibbard Toyota in the past and could not. The attitude at Hibbard Toyota has indeed changed. I highly recommend Allen if you are looking to buy a new Toyota. Thanks Allen for a good experience. Joel More

What a ride! Excellent staff, Lydia was extremely friendly and knowledgeable. Made the entire experience enjoyable! Walked us through all the features and took us Excellent staff, Lydia was extremely friendly and knowledgeable. Made the entire experience enjoyable! Walked us through all the features and took us on a true test drive to really let us get a feel for the differences between the 4Runner models. More

Awesome Me and my mother-in-law stopped here & the people were very kind, knowledgeable, friendly & courteous. My first time buying & mom loved the murrano en Me and my mother-in-law stopped here & the people were very kind, knowledgeable, friendly & courteous. My first time buying & mom loved the murrano enough to have them find her one. So if you want a Toyota or anything else I would Definately stop here!! 😀 More
Easiest and most pleasant purchased I have ever had The biggest driver in my rating is my sales associate Lydia. She was very professional, personsal and knowledable and a pleasure to work with And the The biggest driver in my rating is my sales associate Lydia. She was very professional, personsal and knowledable and a pleasure to work with And the fact that my car was purchased by it’s original owner at this dealership, serviced at this dealership for 11 years and traded in to this dealership for another vehicle. That type of loyalty is only earned from excellent customer service. I hope to have the same long obviously happy relationship w my new dealership! More