Toyota of Fox Lake

Their email team did a bait and switch to bring me through the door and after driving 95 miles to get there I left!!!y through the door and after driving 95 miles to get there I left!!!y More

Frank Napolitano is the best service advisor I've ever had the pleasure of working with. He explains everything and makes me easy for me to understand. I very much look forward to needing to bring my car had the pleasure of working with. He explains everything and makes me easy for me to understand. I very much look forward to needing to bring my car in for service. I fully trust and respect any recommendations he makes. The amenities are nice and clean; any wait times fly by. By far though, the best part of the service dept are the people. If Frank and Torious are there, I know I'm going to leave with a smile :) They're the best team ever. More

Internet pricing made my search much easier. Trevor R., Mike W., Derek, and the internet sales team were awesome to work with. They made sure I was able to get the right vehicle and options I was looking Mike W., Derek, and the internet sales team were awesome to work with. They made sure I was able to get the right vehicle and options I was looking for. The experience was simple and communication was top notch. I would definitely refer a friend to Toyota of Fox Lake without hesitation. More

Matt Farbo was amazing to work with and helped me find the best model for my driving needs. I would definitely recommend him to my friends and family. the best model for my driving needs. I would definitely recommend him to my friends and family. More

On purchasing my new Toyota, Matt Farbo showed both patience and professionalism on helping me find the best car to fit my families needs. My new Rav4 SUV is perfect! Thank you Toyota of Fox Lake! And patience and professionalism on helping me find the best car to fit my families needs. My new Rav4 SUV is perfect! Thank you Toyota of Fox Lake! And for your great salesmanship Matt! More

Service department xplained exactly what would be done to my car and what it would cost, all wearing masks properly and even the pens got sanitized, and I love the sheet at the end with the checklist of thin my car and what it would cost, all wearing masks properly and even the pens got sanitized, and I love the sheet at the end with the checklist of things, so I know what will need attention in the future and when. More

I purchased a Rav4 from John Ippolito. John is a professional and showed me all the vehicle’s features. Exceptional service above and beyond the call. professional and showed me all the vehicle’s features. Exceptional service above and beyond the call. More

I purchased a Camry from Toyota of Fox Lake last week. The sales representative I worked with was John. He was extremely helpful and accommodating. The process was relatively quick and every person I work The sales representative I worked with was John. He was extremely helpful and accommodating. The process was relatively quick and every person I worked with throughout the process was knowledgeable and efficient. John made the car buying process painless. Thank you! More

I would like to change my original review. I would never refer this dealership to anyone, ever. I purchased a 2016 Jeep Wrangler from this dealership at the end of November. When we took the car for a test refer this dealership to anyone, ever. I purchased a 2016 Jeep Wrangler from this dealership at the end of November. When we took the car for a test drive, all seemed fine. Went through the normal bickering back and forth on numbers to come to an agreement for the purchase price. I gave them as much as I possibly could for a deposit in order to reach the monthly payment my wife could afford. I told them that I had nothing left and I was not interested in the extended warranty. The pressure sales tactic to get me to buy this was nothing I have ever experienced before. When I finally put my foot down and said no, it's not going to happen, the finance manager's attitude changed from nice to a complete xxxxxx. Anyway, two weeks later, my wife went back to work, she feared for her life once she started driving down 290 and 294 daily for work. Whenever she would hit a bump, the vehicle would want to wander from her lane to either lane on the left or right. If you drive down 294, you know the semi traffic at all hours on that highway. She would drive in the far right lane doing under the speed limit just to feel safe. I took the jeep to a jeep specialist and also my local mechanic (who I have used for over 15 years) and both said that there were issues with the passenger side front tie rod as well as all of the control arms and they would need to be replaced. I bought the control arms myself to save a little cost and had my mechanic to the tie rod end, install the control arms and then an alignment (necessary after tie rod ends). All said and done, the cost totaled up to right at $2,200.00. Now the Jeep is driving like new. My wife is no longer afraid to drive on the highway. I brought all the paperwork to Toyota of Fox Lake and explained all we went through. I asked if they do a safety check on the vehicles they sell. They said that they do and didn't see that there was a problem with any of this. When my mechanic had the jeep on a lift, he had me come into the shop to show me how loose the control arms were. If they indeed do a safety check, this would have been found. I said I would be willing to pay half of the repairs and asked if they would cover the other half and they refused and said that they can't take a third party mechanic's assessment. I live 30 miles from the dealership and did not feel comfortable driving that far when my mechanic is 7 minutes from my home. No matter what I said, both the service manager and sales manager refused to accept responsibility. Beware of a dealership that does not stand behind the product they sell. Extremely poor customer service once they get your money. More

We went in knowing what we wanted and Liz C. let us test drive everything they had that fit our selection. She asked good questions to help us choose between two cars and was very nice to our kids, who we h drive everything they had that fit our selection. She asked good questions to help us choose between two cars and was very nice to our kids, who we had no choice but to bring. She was knowledgeable but wasn't afraid to ask questions on our behalf if she didn't know the answer. They also worked with us on the price and our trade-in to get our payment to where we felt more comfortable. Overall, it was a great experience and we will return for our next car. More