Toyota of Fox Lake

The overall experience was good at the dealership. The staff and GM were helpful. The only caveat to this was that it took a long while to close the sale - 3.5 hours or so. Even though the staff were help staff and GM were helpful. The only caveat to this was that it took a long while to close the sale - 3.5 hours or so. Even though the staff were helpful I would like to see this improve. More

I have never had a more pleasant experience at a dealership in my life. The people there are very nice, and also very pleasant to work with. There is no high pressure salesman. The salesmen I wor dealership in my life. The people there are very nice, and also very pleasant to work with. There is no high pressure salesman. The salesmen I worked with were pleasant and did everything that I asked for and answered all the questions I asked. I could have not asked for a more pleasant experience at a care dealership. More

Between Bob and John they were very helpful in accomodating my schedule. I started with Bob but when he wasn't in when I could get in for a test drive. John took care of us. They also tracked down accomodating my schedule. I started with Bob but when he wasn't in when I could get in for a test drive. John took care of us. They also tracked down the exact truck we were looking for. Bob finished the deal with us. Both were very good to work with. More

Dan was quite pleasant to work with and very responsive to the homelink issue I discovered after I bought the car. I would definitely purchase from him again and my husband said that he would purchase fro to the homelink issue I discovered after I bought the car. I would definitely purchase from him again and my husband said that he would purchase from Dan! More

Sales staff was extremely friendly and helpful, without the stereotypical auto hard sell. They seemed to do everything possible to stay within my limited budget--always confident and determined to get me t the stereotypical auto hard sell. They seemed to do everything possible to stay within my limited budget--always confident and determined to get me the car I most wanted. I highly recommend this dealership and staff! More

This is a good dealership with great sales and service deprtments but their website is totally useless. They don't show their actual inventory, just the "showroom" models from toyota's feed. And, of cou deprtments but their website is totally useless. They don't show their actual inventory, just the "showroom" models from toyota's feed. And, of course, those show no option packages included (like many of the models come with). So, not only, can't you tell what they have on the lot, but you can't even request a price with any option packages included. What's the use of having the website? Might as well just have an address and phone number, because to get any usefull information from them you would have to either call or visit their location. This is 2012 not 1912! Get with the program. Toyota provides two different search options "Show Room", which is all of the models, colors with base trim packages and "Search Inventory", which is where the dealer shows exactly what they have in stock, with whatever options are on them. In the past 12 hours I have been on 20 Toyota dealers websites around the Chicago area and everyone of them shows their actual inventory. More

Keep up the great service. I would defiantly purchase Keep up the great service. I would defiantly purchase vehicles again. Very friendly and helpful, cares about the customer and wishes. Thank you Keep up the great service. I would defiantly purchase vehicles again. Very friendly and helpful, cares about the customer and wishes. Thank you Fox Lake Toyota. More

I bought a 2010 Prius III from Fox Lake Toyota, and the whole experience from start to finish was very positive. When I called to see if the car I saw on the Internet for Kelley Blue Book was still availab whole experience from start to finish was very positive. When I called to see if the car I saw on the Internet for Kelley Blue Book was still available, John Ippolito was very helpful on the phone. He went out to check on the car and even took me step by step over the phone on their Internet site so that I could bring up the most current information on the 2010 Prius III. When I visited the dealership later in the day, John was very throrough and answered all of my questions both during and after the test drive. He showed me all of the information on that specific car (past history, current work done, etc.). I decided to buy the Prius that day and have felt nothing but positive about my decision. The whole family is excited about what a great car it is - exceptionally clean and very well-maintained. I should also say that the manager also went out of his way to make sure that my experience at Fox Lake Toyota was an excellent one. Thank you to John and the manager for taking the time to care. The drive up to Fox Lake is definitely worth it! More

Although I live over 60 miles from Fox Lake Toyota, I will NEVER go anywhere else to purchase a vehicle! Their customer service is PHENOMENAL and they all work together as a team and it is apparent. will NEVER go anywhere else to purchase a vehicle! Their customer service is PHENOMENAL and they all work together as a team and it is apparent. More

It was a good dealership and the whole sales staff went above and beyond. The financial person was a great help and explained things in full. above and beyond. The financial person was a great help and explained things in full. More