Toyota of Fort Worth

I had a 3pm appt to do an oil change. I got there at 2:53 pm and waited a little before some one came and told me some one will be with me in just a minute. Some one came and said they were going to do a qui pm and waited a little before some one came and told me some one will be with me in just a minute. Some one came and said they were going to do a quick inspection of my tires and another lady came and was taking my information. The first man started to try and sell me tires immediately and I said I’ll look at quotes and think about it but I’m not going to get that today just an oil change. I told the lady that I will be waiting in the lobby. An hour passed and they were not done. I waited almost another hour before I finally went into the service office to ask the status of my car. I didn’t see the advisor that attended me and no one will ask what can we help you with when you go in there so I asked a young lady could you help me. She said I can try while looking at her watch. I told her I don’t know if the advisor didn’t find me maybe to tell me my car was ready but I have been waiting for almost 2 hours for an oil change and haven’t heard anything about my car. Then my advisor told her I’m just printing up her stuff please go wash it and bring it. The young lady asked do you want it washed I said no I’m ready to go. About $76 later and 2 hour wait because I left at 5pm I will NEVER return there. While I was waiting the gentleman checking on the tires did discuss what a sale they had on some tires and people jump on it at that price blah blah blah... I did my research while waiting there and found them at discount tire new with warranty for cheaper! I have been going there since I got my 2016 Toyota 4 runner for all the preventive maintenance and had never had to wait two hours for an oil change. I don’t know if they were upset that I didn’t want to purchase the tires so they made me wait but I will NEVER go back. More

First maintenance on my new car, things went absolutely wonderful. I made the appointment, pulled the car in the bay, went to the waiting room and within an hour and a half everything was taken care of inc wonderful. I made the appointment, pulled the car in the bay, went to the waiting room and within an hour and a half everything was taken care of including a free car wash. Great job guys More

They’re always very attentive to what service I need. They are super nice, also! The have a good selection of vehicles, too. They’re awesome! They are super nice, also! The have a good selection of vehicles, too. They’re awesome! More

Knowledgable sales person, Mr. Noe Gutierrez. Was able to answer all my questions. He took the time to explain all the car's features. Assured me if I had any questions he would be available. Excell to answer all my questions. He took the time to explain all the car's features. Assured me if I had any questions he would be available. Excellent service More

Had an appointment to have my truck serviced at 10K mi. Took 1’40” to perform oil change, top off fluids and rotate tires. Unacceptable! Then was advised it reason it took so long was because it had rai Took 1’40” to perform oil change, top off fluids and rotate tires. Unacceptable! Then was advised it reason it took so long was because it had rained. I lived in Chicago and Kansas City where there is ice and snow and it wouldn’t take that long up there. I could understand if I didn’t have an appointment and had other customers in front of me, but isn’t that the whole purpose of setting up and appointment? More

Sales person Justin was extremely polite, I am somewhat of a power shopper and he understood and we got a deal done very quickly. The whole process was very easy. of a power shopper and he understood and we got a deal done very quickly. The whole process was very easy. More

Doug was courteous and made the process easy to understand. I knew what to expect and got the best quality results anyone could ask for. Great work! understand. I knew what to expect and got the best quality results anyone could ask for. Great work! More

From the first call to signing the paperwork, I had an amazing experience. I would recommend for anyone looking to purchase a car. Great investment. amazing experience. I would recommend for anyone looking to purchase a car. Great investment. More

Great service. Very easy and efficient. Glad to be a Toyota customer. Our service rep Austin Easterday took Care of everything and was very friendly. Very comfortable waiting area. Toyota customer. Our service rep Austin Easterday took Care of everything and was very friendly. Very comfortable waiting area. More

My car hit a pot hole and damaged the front passenger bearing. The Toyota Fort Worth dealer couldn’t get the part in for a few days and put me in a comparable rental car for free since my car was not sa bearing. The Toyota Fort Worth dealer couldn’t get the part in for a few days and put me in a comparable rental car for free since my car was not safe to drive and they didn’t have the parts at the time. I was treated with respect and appreciated the convenience of a rental car. The service advisor Juan Gonzalez kept me up to date on the progress of the repair. Of course the dealer fixing the car was a bit pricey but I want Toyota parts installed. More