Toyota of Fort Worth

Prompt, courteous and knowledgeable. Austin was very kind, professional and accommodating. Great employee and great experience with this dealership. kind, professional and accommodating. Great employee and great experience with this dealership. More

Tito and Oscar made sure we got want we wanted at the numbers we wanted . This was second buy at ftw toyota numbers we wanted . This was second buy at ftw toyota More

Mr. Robles was very professional, courteous and knowledgeable. He helped me with entire process of getting my vehicle fixed. knowledgeable. He helped me with entire process of getting my vehicle fixed. More

I have never seen a dealership work so hard to blatantly waste a customers time. On Monday, October 18th, I contacted the dealership regarding a vehicle they said was in stock. I asked if I should fill o waste a customers time. On Monday, October 18th, I contacted the dealership regarding a vehicle they said was in stock. I asked if I should fill out a credit form online so that the car buying experience would go by as smoothly as possible. They said yes. This is partly my fault for not being skeptical, but I filled out the Application and have a shiny new Hard Credit Check on my report. I get to the dealership and the person I spoke with is now "busy." However, they let me work with another salesmen who informs me the car is already sold and promised to another customer, but they have some used ones to show me. This would have been nice to know before driving down there during rush-hour, but fine, bait and switches happen, I just opted to leave. The salesman then calls me every day of this week and eventually calls my wife because the exact make and model of the car I want is going to be available. I speak with him and he says all they need is a deposit for the vehicle. I'm ready to send the card information over right away. They send me the information and then 5 minutes later call me back to say that because I am in the far away state of Arlington TX (25 minutes away), they can't take reservations from my location without adding an additional $10K to the vehicle...So I just let them know I wasn't interested at that point as I don't like throwing money away. They then call me back and let me know that if I can get the paper work from a dealership in Arlington detailing the price of the same make, model, and year, they can match that price without the additional $10K. Lots of hoops to jump through for someone who could have turned into a loyal customer, but whatever, the dealership in Arlington is cool. I get the paperwork for the exact make and model. It was even more than 1K less of what they were trying to sell the car for. I send it over and they call me again, break their promise, and say that it will still cost me 10K extra. So, I called around to other dealerships and asked about this 10K premium and not one of them knew what they were talking about. What I can defer from this is that they wanted to shock me with a 10K surcharge, but then say they'll "price match" with a vehicle from Arlington that costs a few thousand more, and hopefully get $2-4K extra out of me. They just didn't count on me working with an actual reputable dealership and show them the same model for slightly less. I think the car salesman that was trying to help me out was being honest initially, but his managers just couldn't help themselves. They had such a lack of competency that they would probably be hard-pressed to sell water in the desert, but maybe they wouldn't have to on account of them being so shady. More

Friendly, easy to talk to, honest, not pushy, very helpful, made purchase an awesome experience. helpful, made purchase an awesome experience. More

After buying 6 cars in my life, this was the most hassle free that I’ve ever encountered. Aurelio (salesman) was upfront what he can/can’t do. Straightforward and easy transaction. free that I’ve ever encountered. Aurelio (salesman) was upfront what he can/can’t do. Straightforward and easy transaction. More

I have been buying my vehicle since the early 90s. I have had all my vehicles service here as well. I always recieve 5 starr Rico is a wonder asset to the company. The service Jeff has always also given me had all my vehicles service here as well. I always recieve 5 starr Rico is a wonder asset to the company. The service Jeff has always also given me wonder service. Once when the shop was closing up I had a flat around 15 Years go with a small child. Jeff took the time to change my tire out. From them on out they had my business because they all go above and beyond. More

Friendly service advisor! I was in and out in about 40 minutes. I would highly recommend minutes. I would highly recommend More

I recently had my 5K mile service on my RAV4 and had a few issues besides for them to look at (mud flaps not secured/ loose and vibrating and making noise and a short in my dashboard and infotainment syst few issues besides for them to look at (mud flaps not secured/ loose and vibrating and making noise and a short in my dashboard and infotainment system). They did not even look at the short or mark it down on the service paperwork, and as for the mud flaps… again, no one looked at it either… only thing they did was rotate my tires and send me on my way. Seems to me that they don’t address any issues that are presented but just seem to push your car thru as fast as possible with as little work performed as possible. Also, as a courtesy, they would wash your car if you got your car serviced with them, but not no more…$20 if you’d like a car wash… hmmmm… I think that they can do better! More

Great service and very dependable folks. Didn't take as long as I thought to have my sound system repaired. I will always take my Tundra to Toyota Of Fort Worth. long as I thought to have my sound system repaired. I will always take my Tundra to Toyota Of Fort Worth. More