Toyota of Fort Walton Beach

This was a Win / Win experience for both the dealership and me. Knew exactly what make/model I wanted, a reasonable price I could afford, and availability at the dealership. Everyone was extremely pleasa and me. Knew exactly what make/model I wanted, a reasonable price I could afford, and availability at the dealership. Everyone was extremely pleasant. More

Andrew Bacon was very patience and kind. He never pressured me...or I would have left. He was very informative and willing to show us several cars. Offered us to take a drive and we did. It was all pressured me...or I would have left. He was very informative and willing to show us several cars. Offered us to take a drive and we did. It was all good. sally yozviak More

Service was delayed by the necessity to order a part from Japan. Service was completed one week after I dropped the vehicle off, but I was not notified until after I called to inquire several days after tha Japan. Service was completed one week after I dropped the vehicle off, but I was not notified until after I called to inquire several days after that. I suspect the failure to notify me was due to Mr. Grubbs being out sick for several days. Mr. Grubbs is always very efficient and friendly so I do not feel the oversight would have occurred if he were present. However, someone dropped the ball. Mr. Grubbs was extremely appologetic and I have no ill feelings toward him or anyone at Quality Imports. I will return, and I will request Mr Grubbs as my service adviser when I do. I received a phone call and e-mail from Quality Imports two days after I picked up my car advising that a part I had oredered had arrived and I should pick it up or arrange for installation. This is one week after the part was installed. HUH!!!!! I was so surprised I even checked the car to ensure the part was installed. It was. Seems I should have gotten this notice at least a week earlier. Another Glitch??? More

Overall a very good experience. No pressure from the sales staff which was great. I would reccomend this dealership in the future based on the experience I had with the people I came in contact with. An sales staff which was great. I would reccomend this dealership in the future based on the experience I had with the people I came in contact with. Andrew was great. I was impressed how he stayed with me until the whole process was done. I have already told one person about him. Thanks again. More

When I brought in my 2012 Camry for it's 5K service, I was not at all disappointed. I was met by Steve Hinnant. He has helped me out in the past with a 2005 Corolla that I used to have. I also wanted to I was not at all disappointed. I was met by Steve Hinnant. He has helped me out in the past with a 2005 Corolla that I used to have. I also wanted to have some features turned on in the car's computer while it was there. Steve went and got the master technician on duty that day so that I could show him directly. I believe his name was Troy. I showed him what I wanted to get done in the owners manual and he said it should be no problem. I only waited a short while and it was all done! Steve and the technician both spoke with me about the procedures completed afterwards. Super great guys, friendly, very knowledgeable, helpful, and very professional. Now THATS what keeps customers coming back to a dealership to buy more cars. It's really the service after the sale that really makes a big difference. I have dealt with many, many car dealerships in my 35 years of driving and I would have to say that Quality Toyota is the best one so far. More

All aspects of service experience was done in a complete & professional manner. Waiting period was brief and and notified directly when service on my vehicle was completed. & professional manner. Waiting period was brief and and notified directly when service on my vehicle was completed. More

I worked with Armando at Quality Toyota. I had a great experience- he was easy to work with, not pushy and helped me get what I felt was a fair deal. experience- he was easy to work with, not pushy and helped me get what I felt was a fair deal. More

My experience with Quality Imports was great. Everyone was friendly and helpful. The dealership was willing to work with us on a fair price for the vehicle. Our Salesperson, Matt Hunnicutt was excellent was friendly and helpful. The dealership was willing to work with us on a fair price for the vehicle. Our Salesperson, Matt Hunnicutt was excellent. He was very knowledgeable of the vehicle I was purchasing. I would recommended Matt to anyone searching for a vehicle. This is the second Toyota we have bought through Matt. It was a pleasant experience. We have found that we receive quality service from this dealership. More

The first time I went to this dealership I was dealing with Jacob Morgan. He took my wife and I for a test drive and things were going good, good enough I thought they were going to be the place I'd buy a with Jacob Morgan. He took my wife and I for a test drive and things were going good, good enough I thought they were going to be the place I'd buy a car from them considering I'm stationed right down the road. However I was telling Jacob about how I was comparing them against another dealership that offered a lifetime powertrain warranty the sales manager told him (he didnt realize I was standing behind him) that I was clueless and didnt know what I was talking about. I spoke up and he tried to back track. I believe his name was richard martinez but I know Jacob told me that he had worked in Atlanta and said he had never heard of such a thing and thats what he was trying to say. We left shortly after. The second time we went in thinking about giving them a second chance was about 2 weeks ago. We walked up and a gentlement with white hair asked who our salesman was. We told him we just wanted to look over the car. He got really upset with us and then got the keys. As we are out looking it over he asked if we were going to buy a car today. Even though we had the check on hand we told him no. At that point he locked the car up and told us he had to do something and left us standing there. After going into the management section Al Sienko came out and we explained what was happening and he showed us the car. He knows exactly who the other salesman was. So ask him if you want to verify. More

Went in for you "Owe" me service on my new Highlander which the port forgot to install. Installation of protection film was awesome, still need door edge & door cup film. Rod Fisher kept me i Highlander which the port forgot to install. Installation of protection film was awesome, still need door edge & door cup film. Rod Fisher kept me informed, order materials, and lined-up an appointment with rental car for remaining service. Love Jason's customer service attitude and always goes out of his way to ensure custom is satisfied! Great service "Quality Toyota"! Vini Febus, Navarre, Florida More