Toyota of Fort Walton Beach

This is our fifth vehicle we have purchased from Quality Imports over the past 26 years. For the past three vehicles we have purchased, our salesman has been Matt Jamieson. He is truly an asset to the com Imports over the past 26 years. For the past three vehicles we have purchased, our salesman has been Matt Jamieson. He is truly an asset to the company...honest, friendly, knows the vehicles from top to bottom, and not overly pushy. For our last two vehicle purchases from Quality Imports we specifically asked that Matt be our salesman...that's how highly we value Matt. More

A few comments to explain my ratings: 1. I have never A few comments to explain my ratings: 1. I have never experienced a service advisor like Gary Reynolds before. He gave me confidence that the dealers A few comments to explain my ratings: 1. I have never experienced a service advisor like Gary Reynolds before. He gave me confidence that the dealership that he represented was honest and staffed by competent mechanics who would do their best to provide the service that I required. I felt comfortable dealing with Quality Imports because of him; there are many horrors stories of tourists receiving poor &/or over-priced service. Gary came to speak to me several times during my 3 hours at Quality Imports to keep me informed about the progress of work completed and still to be done. After the mechanics had diagnosed the problem, Gary made it clear that I had options. I could have the work done by Quality Imports in Florida or, because of the nature of the problem diagnosed, I could have the work done when I returned home. I felt no pressure to have the work done immediately, which considering the estimated cost of the work was appreciated. In my opinion, Gary was knowledgeable and, even though an employee of Quality Imports, he was understanding about my concerns about having expensive work done far from home. Dealing with Gary Reynolds gave me a good feeling about having brought my Toyota RAV to Quality Imports for service. 2. I really have no way of assessing the quality of work. the oil & filter change was done as expected. I am not a mechanic and, therefore, I can not assess whether the diagnosis of the problem associated with the 3 caution lights that were lit up was correct or not. In that regard, I can only rely on the first impressions (received from Gary Reynolds) that the mechanic was competent and not attempting to "up sell" parts and labour. 3. In my opinion, my comment about price being "bad" or even "very bad" is a fair comment. To pay over $800.00 for a canister, regardless of its function, seems exorbitant. It may be a Toyota, but those kinds of prices cause one to consider whether there is value in buying a Toyota.... 4. In summary: - would I return to Quality Imports - absolutely, yes. - would I consider buying another Toyota - and I have previously owned a Corolla, Camry and now a RAV - maybe not. The prices associated with initial purchase price and after purchase servicing are climbing steeply relative to other brands and the reliability of Toyotas is not what it used to be. Best regards, Doug Brown email: peterdouglasbrown@hotmail.com February 13/14 More

Brandon Miller took the time to show us all the options the Highlander has on it. Which was very helpfull. I was pleased with the people and the service we recevied . Thank You the Highlander has on it. Which was very helpfull. I was pleased with the people and the service we recevied . Thank You More

Brought my Toyota Rav4 in on Saturday and the car wouldn't make the noise but it acted up again. I was able to get it in same day, drove in and the mechanic was coming through the bay, heard the noi wouldn't make the noise but it acted up again. I was able to get it in same day, drove in and the mechanic was coming through the bay, heard the noise, popped the hood and had it diagnosed in 5 seconds. Carlos had in the bay, and alternator replaced within an hour. Carlos was very professional but down to earth, it was a pleasure. Not happy to spend so much money but it is a machine. More

I had a great amazing and outstanding experience. I was in and out extremely quickly! I am so very happy to choose Quality Imports! Thank you!! in and out extremely quickly! I am so very happy to choose Quality Imports! Thank you!! More

Brought in my 2006 Sienna that needed quite a few things done to it and Carlos was knowledgable,friendly and efficient. I did not anticipate spending $1700 so that is why I gave a rating of 4 on the pric done to it and Carlos was knowledgable,friendly and efficient. I did not anticipate spending $1700 so that is why I gave a rating of 4 on the price section. More

Al Sienko was great. He didn't make me feel pressured. I told him what I could afford and he didn't try to sell me anything over that. He got me in to a great car for a great deal with no pre pressured. I told him what I could afford and he didn't try to sell me anything over that. He got me in to a great car for a great deal with no pressure and no stress. My best car buying experience yet . More

Great Customer Service. Trent went out of his way to help me with my using my phone and radio in my car. Will be back to see Trent. help me with my using my phone and radio in my car. Will be back to see Trent. More

Very pleased with the quality and efficiency of the staff. The window mechanism in driver's door was malfunctioning. It did not take long for staff to identify and repair the problem. staff. The window mechanism in driver's door was malfunctioning. It did not take long for staff to identify and repair the problem. More

My experience was great. Armando was very helpful in helping me wisely choose my new vehicle. I was very pleased with his effort, and the overall outcome. I would recommend this dealership to anyone! Th helping me wisely choose my new vehicle. I was very pleased with his effort, and the overall outcome. I would recommend this dealership to anyone! Thank you for all the help! More