Toyota of Fort Walton Beach

Great service Service agent was very helpful, friendly, and efficient. He went above and beyond to be of help. I was visiting in the area and glad to have fast frie Service agent was very helpful, friendly, and efficient. He went above and beyond to be of help. I was visiting in the area and glad to have fast friendly service. Thank you! More

Installation of Clearshield The installation of clearshield to my new vehicle went well. I arrived at the service center before my appointed time, and was warmly greeted. I exp The installation of clearshield to my new vehicle went well. I arrived at the service center before my appointed time, and was warmly greeted. I explained what I was there for and also asked the agent to look at a couple of other items. I was directed to the on-site Enterprise rental agency and was again warmly greeted, efficiently processed for the rental car, and obtained a quality vehicle in a relatively short period of time. The installation of the clearshied was complete within the time frame I was given, and I was notified that my vehicle was ready for pickup. When I arrived, the process to return the rental car was very efficient. Elliot retrieved my vehicle, and showed me the clearshield installation, gave me the cleaning packet and explained the process of cleaning it. We also discussed the other items I had mentioned to him that morning that I wanted them to look at. The item that concerned me the most was the driver's overhead visor coming detached. I explained to Elliot that it had completely detached, and I rotated the clip and put it back together and it seemed sturdy now. Elliot examined it and felt is was okay as well. He asked me to monitor it and bring the vehicle back in if it does it again. The other item was the drag on the back doors when opening them. Elliot explained that was normal to keep the doors from flying open and being damaged. I departed the service area as a satisfied customer. More

oil change Only thing is I thought w an oil change they also top off all fluids which they did not....all other issues were addressed...I will return Only thing is I thought w an oil change they also top off all fluids which they did not....all other issues were addressed...I will return More

ms Lisa cronin That staff at the Toyota dealership are very nice and always treat you well. The service was great and fast. I will recommend quality imports to my fr That staff at the Toyota dealership are very nice and always treat you well. The service was great and fast. I will recommend quality imports to my friends More

Every face-to-face experience with Quality Toyota actual employees has been outstanding. We especially appreciate the thoughtfulness of providing a shuttle to a nearby restaurant when the wait for service employees has been outstanding. We especially appreciate the thoughtfulness of providing a shuttle to a nearby restaurant when the wait for service was expected to be prolonged. The only thing keeping the rating from being "totally" excellent, is a rude customer service scheduler on a previous appointment, who turned out to be from an outsourced scheduling service "representing" the company. Please return to in-house scheduling with your own employees who are knowledgeable, friendly, and helpful. More

Dealership has alway been customer oriented and provides the best service possible. Service representative go far beyond what is required to keep the customer posted on the status of their vehicles. the best service possible. Service representative go far beyond what is required to keep the customer posted on the status of their vehicles. More

Friendly Professional Staff Staff greats you with a smile and discusses the service plan with you. Steve was upfront when I discussed needing an air filter. He gave me the pric Staff greats you with a smile and discusses the service plan with you. Steve was upfront when I discussed needing an air filter. He gave me the price and asked if I still wanted it. While waiting on the car, LLoyd came to visit us and see how we were doing. I've purchased my last three cars from him and already looking for my next vehicle which I discussed with him. Looking for a 2014 Highlander Limited Platinum edition in Moulin Rouge with Ash or Black leather interior. I have him looking out for me. Quality Imports is my number one stop. No complaints at present. More

Steven Boyko Owner Walker Marine Gary was one of the best I have worked with I have purchased 6 Toyotas from this dealer ship and will continue to come back due to people like gary Gary was one of the best I have worked with I have purchased 6 Toyotas from this dealer ship and will continue to come back due to people like gary More

Did not get the name of the people I dealt with, but that is not an issue. 500 mile check, no maintenance work needed. Was there for an hour and fifteen minutes. is not an issue. 500 mile check, no maintenance work needed. Was there for an hour and fifteen minutes. More

I appreciated Darwin having my vehicle ready when I requested because that is the only way I would have made it to work on time that afternoon. Clint was over at the rental desk taking care of somethin requested because that is the only way I would have made it to work on time that afternoon. Clint was over at the rental desk taking care of something with those guys. He saw me waiting to checkout and came over to assist me. More