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Toyota of Fort Walton Beach
Fort Walton Beach, FL
535 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 535 reviews
May 31, 2014
Steer Clear I was in your dealership 5-30-14. I have been working pretty hard over email the last few days and told them I was coming down to buy a car today. I I was in your dealership 5-30-14. I have been working pretty hard over email the last few days and told them I was coming down to buy a car today. I was very clear as to what the deal was and what I was working with. I came to Toyota first and I had a Camry bought. We spent nearly 5 hours in your establishment. They kept stalling, running back and forth, and everything felt like a big secret. Finally agreed on price, trade, etc. I told them I had my own financing and then they started getting even more shifty. "Oh we need a check in our hands tonight for you to take the car, oh we can definitely get you a better interest rate if you finance through us." Well, they couldn't. They were extremely arrogant about the whole thing. Let me tell you my experience with the three people I came into contact with at your dealership during the course of my attempt to buy a car. Heather in the Internet Dept. - She is the reason you earned any decent marks at all from me. Answered all of my questions in a direct and timely manner and was extremely responsive to me. She is the reason I walked through your doors at all. Johnny in Sales - Generally an OK guy, aside from the overall shadiness of the whole deal. I can't really blame all of that on him, since I know managers "handle" sales people to stall, etc. My problem with him was that it seemed like every 3 out of 5 questions I asked him, he either didn't know the answer or was flat out wrong. Q: "Does this car have automatic headlights?" A: Oh, I don't know, I'll have to check on that. Q: "Will the bank roll my negative equity into the new loan that I have worked out with them?" A: No, they won't do that b/c they are not the ones taking possession of the car, we are. To which I responded by calling my bank and they said, absolutely they would roll the neg. equity. Finance Manager, Brandon - I realize it is this guy's job to try to get me to take in house financing but when I am on the phone with my own bank and you are telling me you can get me a better rate than what I got myself... deliver it. He knew the rate I already had and where I wanted to be at for monthly payments. He told me he could at least match it. Wrong again. He came back to me with a rate 5 points higher than what I had gotten on my own OR a lower rate for a shorter term which would have screwed up my payments. What professional person can offer these types of options with a straight face and expect any rational person to take them? He must have thought they were great options because when I told him how ridiculous that was, he apparently thought that was very funny and walked away laughing and shaking his head. There must be quite a benefit to the dealership to push in-house financing. Ultimately, your "process," or lack thereof, cost you a sale. I went to the Honda place 30 minutes before they closed. Told him what I was working with and he's said, "sure, no problem, I can work with that." They ended up getting me a MUCH better rate than what I got myself and I ended up spending a little more on the car with them. In and out, less than 2 hours. I can say with confidence that I will not be recommending Quality Toyota to anyone who has the misfortune to ask me. More
by cjennings1
Employees Worked With
Brandon Sweet, Heather Davis, Johnny Mendez
May 31, 2014
140,000 Service I took my 2006 Prius in for the 140,000 mile check. Although the center was busy, Barbara was pleasant, kept me informed on the status of my car, and I took my 2006 Prius in for the 140,000 mile check. Although the center was busy, Barbara was pleasant, kept me informed on the status of my car, and walked me through the results of inspection checklist. I also used the$10 coupon Quality provided for the scheduled service making the price even more reasonable. Thanks for a pleasant experience. More
by silver90
Employees Worked With
Barbara Higginbotham
May 31, 2014
Exceptional Service Barbra Higginbotham is always courteous and eager to insure each service department visit is a pleasant one. Armando Valdez in sales is always the bes Barbra Higginbotham is always courteous and eager to insure each service department visit is a pleasant one. Armando Valdez in sales is always the best to talk to about our two vehicles or features on new ones coming out. More
by Tunespinner
Employees Worked With
Armando Valdez, Barbara Higginbotham
May 30, 2014
Great, fast service Just a quick tire fix, but the long line moved very quickly and the service advisor was quick, responsive, and showed me exactly what was in my tire t Just a quick tire fix, but the long line moved very quickly and the service advisor was quick, responsive, and showed me exactly what was in my tire that caused the flat. Good experience for a minor issue More
by gkram180
Employees Worked With
Elliot Gentry
May 30, 2014
Lexus Customer from Dallas in a New Lexus with a problem Amanda and Barbara were fantastic. Our vacation would have been ruined if it wasnt for this dealership and the customer services we received. If I liv Amanda and Barbara were fantastic. Our vacation would have been ruined if it wasnt for this dealership and the customer services we received. If I lived here my next car would come from this dealer. I didnt purchase my Lexus here nor were they obligated to get me in to look at my problem. I am so very thankful for Amanda dealing with an issue that had nothing to do with Toyota or Quality. I would highly recommend this dealer to anyone in the area. YOU ROCK. More
by leerwarren
Employees Worked With
amanda who answer the phone was fantastic, Barbara Higginbotham
May 28, 2014
Satisfaction The staff that serviced my car were friendly and courteous! I had a good experience and will recommend this service to anyone else who has a Toyota, t The staff that serviced my car were friendly and courteous! I had a good experience and will recommend this service to anyone else who has a Toyota, thank you! Cynthia Wheelahan More
by huggytobug
Employees Worked With
Darwin Grubbs
May 27, 2014
Review Trent went above and beyond in assisting us with out new vehicle! I am so pleased with my new Toyota! Thanks to everyone at quality Toyota for giving Trent went above and beyond in assisting us with out new vehicle! I am so pleased with my new Toyota! Thanks to everyone at quality Toyota for giving us a wonderful expirience. More
by Kchalmers1010
Employees Worked With
Trent Meyers
May 26, 2014
Buying a new Highlander I was very pleased with the sales experience. I have always had good experience in having my former Toyota serviced at this dealership and decided to I was very pleased with the sales experience. I have always had good experience in having my former Toyota serviced at this dealership and decided to buy my new car there. The sales person and the manager were helpful from arranging a car to be shipped from another dealer in order to meet my preferences to spending time demonstrating new features on the car before I left the lot. Well done! More
by leonala
Employees Worked With
Richard Martinez, Steve Holifield
May 26, 2014
Last Minute Vehicle "Upgrade" We made a quick decision, and the staff was patient, efficient and quick. We greatly enjoyed our experience. We are very happy, and will be back. We made a quick decision, and the staff was patient, efficient and quick. We greatly enjoyed our experience. We are very happy, and will be back. More
by mslloyd
Employees Worked With
Cant remember the finance guy, but he was AWESOME, Brandon Miller
May 25, 2014
Showroom atmosphere Salespeople sitting around eating, telling jokes and making comments about customers is very unprofessional. They sat the entire time at the same two Salespeople sitting around eating, telling jokes and making comments about customers is very unprofessional. They sat the entire time at the same two table on the north side of the showroom. I was there for a period of time and observed them for several hours. They were loud at times, surfing internet on computer for things not related to their job or dealership. We have been customers for a very long time but honestly, there is not one salesperson sitting there we would buy a vehicle from. The service team.....the best around! Steve is amazing and Darwin in following in his footsteps. Would not go anywhere else for service but the sales team is certainly not the standard I would expect to see at a dealership such as Quality Toyota. More
by Beth6463
Employees Worked With
Darwin, Darwin Grubbs
