Toyota of Fort Walton Beach

Terrible service Took 3 months to get in to get clear shield installed.In that time, vehicle incurred paint chip on the front bumper from bugs. Quoted $0.00 to have ba Took 3 months to get in to get clear shield installed.In that time, vehicle incurred paint chip on the front bumper from bugs. Quoted $0.00 to have backup beep turned off and was charged over $30 for it and was told it would normally cost over $60 but because I was told wrong on the phone they would only charge half. Kept car for over a day. There were also greasy foot prints left inside the drivers side floor board. Very unhappy with the experience and if there was another Toyota service department closer I would take my vehicle there instead. More

screwed me over swapped a rav4 we bought using the 72 hour satisfaction policy. They transferred everything over to the new loan for the camry and told me the paymen swapped a rav4 we bought using the 72 hour satisfaction policy. They transferred everything over to the new loan for the camry and told me the payment would be 487 a month. It was a stretch but we thought we can still make that payment. Then I get some calls saying I need to come in and sign something. I come in today and they tell me they messed up the payoff amount on the loan and I owe them $2400. They said my new loan payment would be $524 a month and there is nothing they can do for me. I would have never swapped for the camry we got knowing the new payment. Now I'm screwed into a payment I can't afford because someone put the wrong payoff amount on the form and I didn't notice it. Thanks for screwing me over toyota. More

10,000 mile check up on our Prius v Let me start by saying that I enjoyed Barbara, but I felt sorry for her because she had to deal with a customer who had had a BAD experience with Qual Let me start by saying that I enjoyed Barbara, but I felt sorry for her because she had to deal with a customer who had had a BAD experience with Quality Imports in the past. I had sworn off Quality to the point that I would not purchase our Prius from them when we purchased it this past October. You see, the service department you had there two years ago really messed me over! Our rear window on our 2004 Sequoia doesn't work because of your service department. Jason ? Was my service rep and I kept getting the "of she's a women" treatment. I had my Sequoia in there 3 times in less then two weeks. The lift handle on the rear hatch broke one night. I took it in and they fixed it. The door handle worked/works great, that was not the issue. When removing the door panel they also messed with the window (Jason said that they didn't remove the window)but for some odd reason the window was now off its track!!! I took it back and they had it over night. Went back and Jason said they had no issue with the window, so I proceeded to roll the window down and it jumped going down and back up. Let's just say that I did not get any satisfaction from Jason. When I returned again, the issue was because I could hear something rattling around in the door. Jason said maybe it was one of the plastic divots, oh, and your motor is probably wearing out. I proceeded to tell him that the rear window gets less use then all the other windows in the car and they seem to be working just fine. He told me that I could have a talk with the manager but she was out on vacation at the time and I told Jason that I was through dealing with him and my husband would have to handle it from now on. Needless to say, my husband travels to much and would never have the time to get in to speak with Debbie on the matter. To bad you didn't have this survey when I was having this unfinished issue. Thanks to Jason and your mechanics, the motor to the rear hatch stopped working shortly after my last visit. It still makes me sick whenever I drive my Sequoia, that your service department never owned up to ruining a perfectly good motor because of their poor inept work!! Oh, and the rattling is still there. As far as my recent visit with our Prius. All was going well except for the part of the extremely long wait. My appt was at 3:45 (I arrived on time), Barbara came and got my keys and I proceeded to the waiting room. I got a phone call at 5:15 saying that it would be another 15 minutes. Did I mention that I took the Prius for its 5,000 mile check up over to Panama City (where it was purchased) and was there maybe a half hour? I guess I was distracted talking to our son that I didn't realize how much tim had passed. I went to see what the hold up was (6:00) and my car was sitting there. Barbara (not knowing that my car was right outside) said that she would check to see if the car was ready. Low and behold it was but no one gave the paper work to the person behind the desk. My husband was the one who encouraged me to give your dealership a forth try because he was assured that you all had fixed the service deptments problems by getting rid of the bad seeds. I'm still not convinced you can win us back, especially with a two+ hour oil change and tire rotation. Sincerely, Lee Haugan More