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Toyota of Fort Walton Beach
Fort Walton Beach, FL
535 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 535 reviews
June 25, 2014
6 month service My service appointment was for 12:45 p.m.-- We had a doctors appointment for 10:30 a.m. and got done early. We arrived at the dealership at 11:15 a.m. My service appointment was for 12:45 p.m.-- We had a doctors appointment for 10:30 a.m. and got done early. We arrived at the dealership at 11:15 a.m. When we checked in, I mentioned the fact that we were early but the service agent said "it's okay" and he worked us in. WE were done by 12:30 p.m. and we were greatful that we didn't have to spend half the day at the dealership on this service visit. KUDOS to the service crew. More
by rayjudy
Employees Worked With
Darwin Grubbs
June 25, 2014
Amazing service My experience was amazing from the beginning. From building my 'better Tacoma' with Marissa to delivery with Hunter along with finalizing the deal wit My experience was amazing from the beginning. From building my 'better Tacoma' with Marissa to delivery with Hunter along with finalizing the deal with Matt...all were great! The only minor problem encountered was quickly resolved by Justin. Really a great group of people and I'm willing to travel to Ft. Walton for servicing because of my customer service experience. More
by Vimp
Employees Worked With
Hunter, Matt Hunnicutt, Marisa Healy, Justin Bendickson
June 23, 2014
Staff at Toyota Quallity Imports My experience at Toyota Quality Imports was great from the website, communication process and staff responsiveness from my initial inquiry regarding a My experience at Toyota Quality Imports was great from the website, communication process and staff responsiveness from my initial inquiry regarding a specific new Van I was looking to buy. Even though the sales team was busy, I was immediately received and directed when I entered the showroom. I found that each staff member that I came into contact was friendly, professional and responsive to me without applying pressure. Each made me feel that my requests and time were important. Thanks for making my new car purchase easy and painless. More
by ebilling
Employees Worked With
Matt Hunnicutt, Johnny Mendez
June 19, 2014
Warranty work When I initially purchased my car in May, it did not come with the second key. JPaul Mills requested a new key cut and programmed. He was quick to res When I initially purchased my car in May, it did not come with the second key. JPaul Mills requested a new key cut and programmed. He was quick to respond and setup for me to come in, but he wanted to make sure the new key was cut correctly. Unfortunately, the key did not work. He immediately had them recut a new one and program. I was told at the time it would only take 30 minutes. It took over an hour and I was late to work. More
by fosterar
Employees Worked With
Can't remember
June 18, 2014
Great Personnel I think you have some great people working for your dealership, both in the Service Department as well as Sales. I came in to get a new spare smart k I think you have some great people working for your dealership, both in the Service Department as well as Sales. I came in to get a new spare smart key for my Toyota Camry Hybrid and ended up with three new keys! Yep, I bought a new Avalon Hybrid while I was there. Anna Skelton in the Service Department was absolutely super; she's without a doubt your best asset in the entire dealership! She's extremely helpful and professional, yet with a friendly manner that made me feel welcome and right at home. Steve Hinnant is very thorough and courteous. He is very knowledgeable and helpful as well. Steve Tucker in Sales guided me through the steps of isolating just what vehicle I wanted, including the color and options. He explained everything about the vehicle in simple terms and literally put me in the driver's seat. I had been considering a new Avalon Hybrid, but Steve really sealed the deal. The only negative was the price of a new smart key for my Camry: much more than a duplicate dumb key from Ace Hardware! More
by talex5
Employees Worked With
Anna Skelton is just super! She's your best asset!, Nathan Griffin, Steve Tucker
June 15, 2014
Great Service! Great customer service and information! I appreciated Gary Reynolds and the customer service lady that checked on me in the waiting room. Will definit Great customer service and information! I appreciated Gary Reynolds and the customer service lady that checked on me in the waiting room. Will definitely return More
by tboyaj
June 14, 2014
THIRD time poor service I recently took my '01 4Runner in for a problem where the car would just stop running while it was driving. They hooked it up to the diagnostic and i I recently took my '01 4Runner in for a problem where the car would just stop running while it was driving. They hooked it up to the diagnostic and it said the fuel was to thin and found a small crack in an air intake hose where they felt was allowing too much air was getting into the engine. They then said having too rich of a fuel mixture possibly ruined my spark plugs. Then they started recommending replacing head gaskets, transmission gaskets, differential oil replacement, air filter, etc. for a total cost of $1400 before tax. I gave them the okay to do work up to about $900, so most of the work recommended but not all. The effort took them 2 days to do and when I called on day 2 to check the status the receptionist didn't even know what car I had and what work was done. She initially told me parts had not come in and they were going to have to keep the car over the weekend like "they told my wife" I don't even have a wife, so I knew immediately they were screwed up. In any case, we finally straightened things out and they told me the car would be ready at 4p. I pick up the car and after tax the cost was over $1200. I noticed that the hose that they replaced that originally had the problem was only $56 plus labor. I am a bit suspicious that this low cost repair was not deemed as worth Toyota Service Dept time, so they went looking for any and every potential problem to ramp up a bigger service expense. Regardless, I pay the bill, get in my car, drive less than a mile and the car dies on the road with the exact same problem it had when I brought it in. They charged me $1200 and didn't even have the decency to test drive it to make sure they actually fixed the problem. I got stuck on the side of the road and had to walk back to the shop! I got there told them what happened and they did apologize, tow the car, and get me a rental car. Then the shop manager says that maybe it is the fuel pump...why was that not checked to begin with when you got the diagnostic???? SECOND TIME I got screwed up with your shop. About 2 years ago I had a full tune up done and all spark plugs replaced. This was not cheap either as you probably know. In any case, I drove the car around for about 2 days and all of a sudden there is a huge BANG and my car is making all kinds of crazy noises and I get stuck on the side of the road. The huge BANG was because they dummy that put in the spark plugs did not torque them down and 2 of them blew right out of the engine! I had to get towed and to some small shop and they told me my spark plugs were only finger tight! THIRD TIME I got screwed up with your shop. I went there years back when the car was only 2 or 3 year old to have the oil changed. They guys changed the oil and all seemed fine but I am driving along and I hear a bad rattling noise starting to become very noticeable after a few days. I took it back to the shop and they found that the brush guard under the car was not torqued down and one of the screws fell out so it was just dangling. This was something they said that was removed to get to the oil pan. In any case, I am never going to your shop again for service or sales (it is a 14 year old car and Toyotas are great but my next one will be bought in Pensacola) and I will be posting this review on Facebook for all the world to see because you actually have a link on this survey website to do so. Thanks for the great service dummies! More
by mfact21
Employees Worked With
Darwin Grubbs
June 14, 2014
6/13/2014 Gary Reynolds was very knowledgeable and personable. I was provided a shuttle to take me home after dropping off my car. The whole experience was a Gary Reynolds was very knowledgeable and personable. I was provided a shuttle to take me home after dropping off my car. The whole experience was a great one! I will be back! More
by barkers1
June 13, 2014
Customer Service Review The service provided was great. Mr. Gentry, the service advisor, was very courteous when he called on the phone. He provided information regarding f The service provided was great. Mr. Gentry, the service advisor, was very courteous when he called on the phone. He provided information regarding future service item which was very helpful so I could plan for the expense. More
by hendrixp
Employees Worked With
Elliot Gentry
June 11, 2014
5 Star Dealership George, Armando, and Heather are the 3 people I worked with, and all of them did a great job and none of them were pushy. They were very well trained George, Armando, and Heather are the 3 people I worked with, and all of them did a great job and none of them were pushy. They were very well trained at their jobs. This dealership has a very friendly atmosphere and they went above and beyond to make me feel comfortable. Will definitely recommend Quality Imports to all my friends looking to buy a car in this area. More
by Moilepo808
Employees Worked With
Armando Valdez, George Markham, Heather Davis
