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Toyota of Fort Walton Beach
Fort Walton Beach, FL
532 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 532 reviews
June 19, 2014
Warranty work When I initially purchased my car in May, it did not come with the second key. JPaul Mills requested a new key cut and programmed. He was quick to res When I initially purchased my car in May, it did not come with the second key. JPaul Mills requested a new key cut and programmed. He was quick to respond and setup for me to come in, but he wanted to make sure the new key was cut correctly. Unfortunately, the key did not work. He immediately had them recut a new one and program. I was told at the time it would only take 30 minutes. It took over an hour and I was late to work. More
by fosterar
Employees Worked With
Can't remember
June 18, 2014
Great Personnel I think you have some great people working for your dealership, both in the Service Department as well as Sales. I came in to get a new spare smart k I think you have some great people working for your dealership, both in the Service Department as well as Sales. I came in to get a new spare smart key for my Toyota Camry Hybrid and ended up with three new keys! Yep, I bought a new Avalon Hybrid while I was there. Anna Skelton in the Service Department was absolutely super; she's without a doubt your best asset in the entire dealership! She's extremely helpful and professional, yet with a friendly manner that made me feel welcome and right at home. Steve Hinnant is very thorough and courteous. He is very knowledgeable and helpful as well. Steve Tucker in Sales guided me through the steps of isolating just what vehicle I wanted, including the color and options. He explained everything about the vehicle in simple terms and literally put me in the driver's seat. I had been considering a new Avalon Hybrid, but Steve really sealed the deal. The only negative was the price of a new smart key for my Camry: much more than a duplicate dumb key from Ace Hardware! More
by talex5
Employees Worked With
Anna Skelton is just super! She's your best asset!, Nathan Griffin, Steve Tucker
June 15, 2014
Great Service! Great customer service and information! I appreciated Gary Reynolds and the customer service lady that checked on me in the waiting room. Will definit Great customer service and information! I appreciated Gary Reynolds and the customer service lady that checked on me in the waiting room. Will definitely return More
by tboyaj
June 14, 2014
6/13/2014 Gary Reynolds was very knowledgeable and personable. I was provided a shuttle to take me home after dropping off my car. The whole experience was a Gary Reynolds was very knowledgeable and personable. I was provided a shuttle to take me home after dropping off my car. The whole experience was a great one! I will be back! More
by barkers1
June 14, 2014
THIRD time poor service I recently took my '01 4Runner in for a problem where the car would just stop running while it was driving. They hooked it up to the diagnostic and i I recently took my '01 4Runner in for a problem where the car would just stop running while it was driving. They hooked it up to the diagnostic and it said the fuel was to thin and found a small crack in an air intake hose where they felt was allowing too much air was getting into the engine. They then said having too rich of a fuel mixture possibly ruined my spark plugs. Then they started recommending replacing head gaskets, transmission gaskets, differential oil replacement, air filter, etc. for a total cost of $1400 before tax. I gave them the okay to do work up to about $900, so most of the work recommended but not all. The effort took them 2 days to do and when I called on day 2 to check the status the receptionist didn't even know what car I had and what work was done. She initially told me parts had not come in and they were going to have to keep the car over the weekend like "they told my wife" I don't even have a wife, so I knew immediately they were screwed up. In any case, we finally straightened things out and they told me the car would be ready at 4p. I pick up the car and after tax the cost was over $1200. I noticed that the hose that they replaced that originally had the problem was only $56 plus labor. I am a bit suspicious that this low cost repair was not deemed as worth Toyota Service Dept time, so they went looking for any and every potential problem to ramp up a bigger service expense. Regardless, I pay the bill, get in my car, drive less than a mile and the car dies on the road with the exact same problem it had when I brought it in. They charged me $1200 and didn't even have the decency to test drive it to make sure they actually fixed the problem. I got stuck on the side of the road and had to walk back to the shop! I got there told them what happened and they did apologize, tow the car, and get me a rental car. Then the shop manager says that maybe it is the fuel pump...why was that not checked to begin with when you got the diagnostic???? SECOND TIME I got screwed up with your shop. About 2 years ago I had a full tune up done and all spark plugs replaced. This was not cheap either as you probably know. In any case, I drove the car around for about 2 days and all of a sudden there is a huge BANG and my car is making all kinds of crazy noises and I get stuck on the side of the road. The huge BANG was because they dummy that put in the spark plugs did not torque them down and 2 of them blew right out of the engine! I had to get towed and to some small shop and they told me my spark plugs were only finger tight! THIRD TIME I got screwed up with your shop. I went there years back when the car was only 2 or 3 year old to have the oil changed. They guys changed the oil and all seemed fine but I am driving along and I hear a bad rattling noise starting to become very noticeable after a few days. I took it back to the shop and they found that the brush guard under the car was not torqued down and one of the screws fell out so it was just dangling. This was something they said that was removed to get to the oil pan. In any case, I am never going to your shop again for service or sales (it is a 14 year old car and Toyotas are great but my next one will be bought in Pensacola) and I will be posting this review on Facebook for all the world to see because you actually have a link on this survey website to do so. Thanks for the great service dummies! More
by mfact21
Employees Worked With
Darwin Grubbs
June 13, 2014
Customer Service Review The service provided was great. Mr. Gentry, the service advisor, was very courteous when he called on the phone. He provided information regarding f The service provided was great. Mr. Gentry, the service advisor, was very courteous when he called on the phone. He provided information regarding future service item which was very helpful so I could plan for the expense. More
by hendrixp
Employees Worked With
Elliot Gentry
June 11, 2014
5 Star Dealership George, Armando, and Heather are the 3 people I worked with, and all of them did a great job and none of them were pushy. They were very well trained George, Armando, and Heather are the 3 people I worked with, and all of them did a great job and none of them were pushy. They were very well trained at their jobs. This dealership has a very friendly atmosphere and they went above and beyond to make me feel comfortable. Will definitely recommend Quality Imports to all my friends looking to buy a car in this area. More
by Moilepo808
Employees Worked With
Armando Valdez, George Markham, Heather Davis
June 10, 2014
Toyota Tacoma Oil Change Darwin does a great job!!! Always goes above and beyond - example, he removed a dead rat out from under our hood. He is the best - please tell him h Darwin does a great job!!! Always goes above and beyond - example, he removed a dead rat out from under our hood. He is the best - please tell him how wonderful we think he is. More
by roeslein
Employees Worked With
Darwin Grubbs
June 10, 2014
Steve Hinnant-Best Service Coordinator Steve has been helping us at least five years - maybe more. He is very responsive to our requests and greets us like old friends when we come in for Steve has been helping us at least five years - maybe more. He is very responsive to our requests and greets us like old friends when we come in for our service. It's the people that make any business desirable to work with. Steve helps Quality Imports keep our attention! More
by bseffens
Employees Worked With
Steve Hinnant-wonderful helper with my service needs
June 09, 2014
Terrible service Took 3 months to get in to get clear shield installed.In that time, vehicle incurred paint chip on the front bumper from bugs. Quoted $0.00 to have ba Took 3 months to get in to get clear shield installed.In that time, vehicle incurred paint chip on the front bumper from bugs. Quoted $0.00 to have backup beep turned off and was charged over $30 for it and was told it would normally cost over $60 but because I was told wrong on the phone they would only charge half. Kept car for over a day. There were also greasy foot prints left inside the drivers side floor board. Very unhappy with the experience and if there was another Toyota service department closer I would take my vehicle there instead. More
by s8ccerchic
Employees Worked With
Elliot Gentry
