Toyota of Fort Walton Beach

Good work, customer service needs some work The results of my service could not be called into question, the car drives like new. I left my car in your care for the service, when I tried to call The results of my service could not be called into question, the car drives like new. I left my car in your care for the service, when I tried to call to get an update and was told I would get a call back, about an hour later (still no call) I came by to see what was going on. Couldn't meet with the service rep (he was helping another customer check out), however I chatted a bit with the service tech (who was much more helpful, wish I could have picked him out but there wasn't a picture of him and I didn't get his name). The technician was able to give me a brief overview of what was going on with my car and explained what needed to be done. Worked with both guys to get a couple things from my car and left it with them for the night. I am completely satisfied with the maintenance and fixes done. However the customer service could use a little tweeking. More

Amazing Customer Service!! All who were involved in helping me went above and beyond! The Toyota service center in Enterprise,AL did not accurately inspect my car 3 weeks ago an All who were involved in helping me went above and beyond! The Toyota service center in Enterprise,AL did not accurately inspect my car 3 weeks ago and I left with little to no break pads on the front tires (very dangerous!) the FWB service center set me up with a free rental so I could get home safely while they worked on correcting Enterprise's huge mistake! Thank you for everything! More

Outstanding Service From the time of my arrival to my departure I was treated with the utmost courtesy. Not only did I receive the scheduled service my vehicle was brough From the time of my arrival to my departure I was treated with the utmost courtesy. Not only did I receive the scheduled service my vehicle was brought in for, but also a recall modification of the vehicle's software (which I never received any kind of prior Recall Notification from Toyota). Fortunately Elliott Gentry was on top of things and informed about the Recall. Kudos to him and Quality Imports Toyota Staff. More

Service My overall experience was great. Mr.Gentry went out of his way to make sure I knew exactly what was going on with my vehicle. He even told me to get s My overall experience was great. Mr.Gentry went out of his way to make sure I knew exactly what was going on with my vehicle. He even told me to get some food from the BBQ the agency was holding. Thank You!! More

2012 Camry Service Great service experience and fast. Seemed like as soon as I got there it was finished. Ended up buying my new 2014 Camry Hybrid that day because of th Great service experience and fast. Seemed like as soon as I got there it was finished. Ended up buying my new 2014 Camry Hybrid that day because of the great deal. See Armando for all your Toyota needs! More

Great Experience !!!!! Enjoyed working with Hunter Dandridge and Matt Hunnicutt, it was a pleasurable experience!!!! I love my new Toyota Camry, it suits me just fine. Tha Enjoyed working with Hunter Dandridge and Matt Hunnicutt, it was a pleasurable experience!!!! I love my new Toyota Camry, it suits me just fine. Thank you More

Great Service Gave the salesman the requirements of the vehicle I was looking for. His response was quick and even though the vehicle was not what I had in mind it Gave the salesman the requirements of the vehicle I was looking for. His response was quick and even though the vehicle was not what I had in mind it did meet the my requirements. The low mileage and general upkeep for a 2004 vehicle was what was very attractive. I knew I was paying higher than retail but I was not going to try and negotiate with the level of quality service being provided. The extras provided by the dealership such as a 30 day drive train warranty and a promise to fix a few barely visible dings was worth the little extra I paid. Even though I paid cash , the salesman made me aware of available financing. Was a pleasant experience dealing with Matt. Thank You Quality Toyota. More

6 month service My service appointment was for 12:45 p.m.-- We had a doctors appointment for 10:30 a.m. and got done early. We arrived at the dealership at 11:15 a.m. My service appointment was for 12:45 p.m.-- We had a doctors appointment for 10:30 a.m. and got done early. We arrived at the dealership at 11:15 a.m. When we checked in, I mentioned the fact that we were early but the service agent said "it's okay" and he worked us in. WE were done by 12:30 p.m. and we were greatful that we didn't have to spend half the day at the dealership on this service visit. KUDOS to the service crew. More

Amazing service My experience was amazing from the beginning. From building my 'better Tacoma' with Marissa to delivery with Hunter along with finalizing the deal wit My experience was amazing from the beginning. From building my 'better Tacoma' with Marissa to delivery with Hunter along with finalizing the deal with Matt...all were great! The only minor problem encountered was quickly resolved by Justin. Really a great group of people and I'm willing to travel to Ft. Walton for servicing because of my customer service experience. More

Staff at Toyota Quallity Imports My experience at Toyota Quality Imports was great from the website, communication process and staff responsiveness from my initial inquiry regarding a My experience at Toyota Quality Imports was great from the website, communication process and staff responsiveness from my initial inquiry regarding a specific new Van I was looking to buy. Even though the sales team was busy, I was immediately received and directed when I entered the showroom. I found that each staff member that I came into contact was friendly, professional and responsive to me without applying pressure. Each made me feel that my requests and time were important. Thanks for making my new car purchase easy and painless. More