Toyota of Fort Walton Beach

Tacoma warranty service Barbara got my records straightened out in about two minutes - thank you, Barbara! I had planned to drop the truck off and pick it up hours later, bu Barbara got my records straightened out in about two minutes - thank you, Barbara! I had planned to drop the truck off and pick it up hours later, but with the fast service it was all done in less than 20 minutes. Faster than anywhere else in town … that's great because I don't want anyone but Toyota technicians to touch my truck. More

Barbara Higginbotham and the service tech, Sean Williams We have two Toyota vehicles. We have all our service done at Quality Toyota. They are friendly, let you know if they find anything other than what you We have two Toyota vehicles. We have all our service done at Quality Toyota. They are friendly, let you know if they find anything other than what you brought it in for, that needs repairs. They go out of their way to get you in and out quickly. No matter how busy they are, Barbara and the others who work there are always friendly and act like you are important to them. We had a repair that needed to be done and Barbara called the mechanic, Sean Williams, to come and take us to see what they were talking about before repairing it. He explained what had happened to cause the problem. When we told him to repair it, we were pleased to find that the part was there and did not have to be ordered causing a delay. It was repaired and in a few hours we were on our way feeling much safer. More

Awesome! Awesome customer care. Keep up the good work. Very knowledgeable and helpful. Work done in a timely manner. I would recommend anyone to use your se Awesome customer care. Keep up the good work. Very knowledgeable and helpful. Work done in a timely manner. I would recommend anyone to use your service department. . More

Appointmmment for Clear Coat Once we started accomplishing the work order--she was professional and committed. This is not intended as a complaint, ho Once we started accomplishing the work order--she was professional and committed. This is not intended as a complaint, however, there seemed to be a problem of some sort ahead of me which required quite a bit of time. I met my appointment time, and several people behind me met theirs--if there was a problem requiring extensive time--it would seem that a more logical conclusion would have been to set that individual aside--and he should have expected a protracted period if he was a problem--rather than to irritate several individuals in line who had also used their valuable time, to insure they were there when scheduled--I must also assume that the dealership had a couple of mechanics who had almost an hour break-- This is an observation only--I am unsure of all the facts surrounding this incident--and it may be that ample reason exists for the delay. I can only say that if my appointment is 0830, I will be there at 0820, and if not, would expect to be delayed by people more prompt than I had been! Having been a squadron commander a couple of times, I would not tolerate this--of course, I know you do not follow military mannerisms--and I'm only half way through my next scheduled evaluation--and one robin doesn't mean that winters over! More

Request to correct cosmetic Flaws on new vehicle Worst experience ever! Upon scheduling to bring car back for corrections, dearler Representative started trying to back pedal out of promising to tak Worst experience ever! Upon scheduling to bring car back for corrections, dearler Representative started trying to back pedal out of promising to take care of all concerns with vehicle. My appt. was scheduled & it was apparent that nothing was done when I returned. After waiting several hours for 1st repair, I had to leave the car again for approximately two hours to see little to no difference. More

Felicia Rodriguez - service experience Gino was very professional yet friendly- I will ask for him again in the future. Also, the staff checking on customer wait times in the lobby was exc Gino was very professional yet friendly- I will ask for him again in the future. Also, the staff checking on customer wait times in the lobby was excellent. I like to know that I won't be waiting without sone sort of update/timeline. Overall, I'm extremely happy with the quality and professional attitude of quality toyota. More

60,000 mile service Car inducted to service quickly. Paperwork to process the work was smooth. The work was completed same afternoon. Analysis was helpful for next vis Car inducted to service quickly. Paperwork to process the work was smooth. The work was completed same afternoon. Analysis was helpful for next visit. Thanks for having Saturday service. More

Super Service The Service Dept at Quality Imports Toyota is excellent. Friendly, helpful, and timely! I will definitely return for them to work on my vehicles in The Service Dept at Quality Imports Toyota is excellent. Friendly, helpful, and timely! I will definitely return for them to work on my vehicles in the future. More

Consistent, reliable service Never had a bad experience yet. Comfortable spaces to wait while car is serviced are much appreciated as always. I look forward to doing business with Never had a bad experience yet. Comfortable spaces to wait while car is serviced are much appreciated as always. I look forward to doing business with them in the future. More

Great Service My Tundra was towed in, I requested Elliot Gentry as my service adviser (had worked with him previously on another issue with my truck). Truck needed My Tundra was towed in, I requested Elliot Gentry as my service adviser (had worked with him previously on another issue with my truck). Truck needed a new starter, Elliot walked me through the whole process from beginning to end, very knowledgeable, courteous and professional. The male cashier (can't remember his name) was also very helpful and had great customer service. Would recommend to others. More