Toyota of Fort Walton Beach

Just like doing business with family! Outstanding. I hope you know how fortunate you are to have Steve Hinnant as an associate in the Service Department. Actually, I thoroughly enjoy br Outstanding. I hope you know how fortunate you are to have Steve Hinnant as an associate in the Service Department. Actually, I thoroughly enjoy bringing my Highlander in to Quality Imports. You have one "class act". Thank you, Tom B. More

Fixed other shop's poor mechanic ability I was received by Rick who was very professional. He was always very kind and friendly both on the phone and in person. I had work done at another s I was received by Rick who was very professional. He was always very kind and friendly both on the phone and in person. I had work done at another shop that used an incorrect bolt almost causing catastrophic damages to my vehicle. The technician, Troy Thompson, was also very professional and was straight up with me concerning the issue and how he would be able to fix it. He even told me that he could not put my vehicle back together because it was too dangerous to be driven. This shows not only the care for his job, but also his care for the safety of his customers and their families. This vehicle is driven by my wife who takes my three year old son to and from daycare, among other places. Luckily, Troy was able to get my vehicle back on the road. It was no doubt due to his extensive training and certifications as a master Toyota technician. I trust my Toyotas to Troy any day of the week and twice on Sundays. Please do not hesitate to contact me for any questions you may have. (701) 340-9207. Mario More

Robert Becton (Rock Drummer) My wife & I couldn't be any happier. Barbara H. took care of our needs & provided me with transportation while vehicle service was performed . Work wa My wife & I couldn't be any happier. Barbara H. took care of our needs & provided me with transportation while vehicle service was performed . Work was done on time with no inconvenience to my day. This is why we bought our Tacoma @ Quality Imports..That extra mile...Thank you :-) More

Superb Service As per usual my experience with the service department of Quality Import and Barbara Higginbotham was absolutely superb. I love both the friendliness As per usual my experience with the service department of Quality Import and Barbara Higginbotham was absolutely superb. I love both the friendliness of all the people I meet and deal with and the confidence I have that my Prius has been serviced properly. Barbara always goes out of her way to take care of me and I always look forward to seeing her and dealing with her regarding my car. Additionally, when I have had a question I have had the pleasure of talking to Penny Fuqua and this woman gets answers and results. Over the years I have dealt with a lot of dealerships but my great experiences with Quality are topped by none. Thank you as it's a pleasure to visit. While I don't see the name of Chris Stowe, who sold us our Quality car, I want to mention how awesome he is with his low key style and ability to sell. A real pro. More

***BUYERS BEWARE**** This dealership broke a bolt off while in for service. The bad part is they refuse to answer any phone calls and are being very rude about fixing thei This dealership broke a bolt off while in for service. The bad part is they refuse to answer any phone calls and are being very rude about fixing their mistake. Make the drive to Pensacola. More

10,000 mile service, as part of Toyota Car Care I wish I remembered the staff, but I didn't have a preferred service person, since I purchased my Toyota Highlander (LE) in another area in November 2 I wish I remembered the staff, but I didn't have a preferred service person, since I purchased my Toyota Highlander (LE) in another area in November 2013, but live in this area. My wife and I considered purchasing a Quality Imports Toyota mid -summer of last year, but decided not to, after the negotiations did not lower the price to a level we were comfortable with. I was concerned that since I decided not to purchase my new vehicle in the Fort Walton area, that my service experience would be sub-par. I'm happy that this is my 2nd service appointment and I've received great service. I hope that after my 25,000 miles free service runs out, that I will receive the same level of quality customer service. If so, I may consider purchasing my next vehicle from Quality Imports Toyota. More

Service My husband and I purchased our Toyota Corolla in '08 and have it serviced at Quality Imports when required. We have always been very happy with the s My husband and I purchased our Toyota Corolla in '08 and have it serviced at Quality Imports when required. We have always been very happy with the service. We're in and out in a timely manner and are kept informed on the progress of the servicing of our car. Everyone is friendly, helpful and knowledgeable. I was extremely thankful for the cleanliness of the women's restroom. We will continue to utilize your dealership for all our car needs. Sincerely, Sharon Gent More

Poor customer service Sales team is great! Trent was very helpful. However, when i had my vehicle serviced, I was not impressed with the service team. I went to check on my Sales team is great! Trent was very helpful. However, when i had my vehicle serviced, I was not impressed with the service team. I went to check on my vehicle and went to the service desk (both were on their cell phones) and asked on the status of my vehicle. He looked across the parking lot and told me I needed to go about three doors down. I had no idea what he was talking about. Instead of pointing, why couldn't he walk to where I was suppose to go. I went to the room and there was a male and female who I spoke with. I asked them if they could tell me about how much longer it would be and the male said, "I could check, but it'll probably be about 30-45 minutes". I asked him to go ask them so I could have a better time frame to which he went to check. The biggest issue I had though was with the female who was in the tiny room (strawberry blond hair in a pony tail). After the male left she laid her head down on her desk, then lifted it up and stated, " I shouldn't have had a cheese Danish for lunch". I am in the customer service industry and this was totally unacceptable. I won't be back to have my car serviced, but as i stated in the beginning, Trent with the sales team was great! More