Toyota of Fort Walton Beach

New car purchase Arrived at dealership 50 minutes prior to closing and was greeted promptly. Salesperson led me to desired models and answered all questions. Individ Arrived at dealership 50 minutes prior to closing and was greeted promptly. Salesperson led me to desired models and answered all questions. Individual was very courteous, friendly, and very knowledgeable of vehicles. Great visit and car purchase. Financial personnel was very knowledgeable, prompt, and did a great job also. More

excellent service representative Barbara has been our service representative since we purchased our Avalon in 2008. She has consistently provided us with excellent service in a frien Barbara has been our service representative since we purchased our Avalon in 2008. She has consistently provided us with excellent service in a friendly professional manor. I look forward to my service visits just to speak with her. I am confident that she has our best interest in mind. More

Changed my mind from buying a Toyota My car was towed to the service center and we were assigned service rep Darwin Grubbs. The following morning we came by the service center and discus My car was towed to the service center and we were assigned service rep Darwin Grubbs. The following morning we came by the service center and discussed the problems with Darwin and he was to call us after checking the vehicle. We didn't hear back from him. We came back by the service center the following day. Darwin was off that day so we talked to another individual who quoted us the price of about $575 to fix the vehicle ignition and over $800 to fix a faulty window. We opted to only fix the ignition. He told us it would be almost a week to order the part and fix the vehicle. The vehicle was ready when he said it would be. When we came to pick up the car, we were sent directly to the service desk to pay the bill. No service rep discussed with us what had been done on the car. When we went to pay the invoice, the bill was almost $100 more than what had been originally expressed to us. We were then told it was additional fees (such as a disposal fee and taxes) that brought the bill up an additional $100. We paid the bill and stepped outside to pick up the car. When I opened my car door, the driver's floorboard was filthy. There was a small screw driver on the floor, along with some change. There were oily footprints on the mat. I didn't look at the keys until I arrived home. Instead of one key, I had been left with the empty shell of two keys and one full key (the key that had been left at the dealership when the car originally arrived, opened the door and was the ignition key). Now the new key that had been given to me only works in the ignition. One of the shell keys opened the car doors and the other one did nothing. No one discussed the key issue with me. I now am going to have to recontact the dealership to work out the problem with the keys. My car is a 1999 Lexus RX 300. It has been a great car. While my husband and I were at the dealership checking on the service, we discussed trading the vehicle for a Highlander. I was offered $500 for my vehicle as a trade-in which we felt was extremely low. Then we were overcharged for work done in the service center and the car was returned to me dirty and with key problems. No explanation! This bad experience with Toyota changed my mind from buying a Toyota Highlander and I have just purchased a 2013 Honda Pilot instead. More

Outstanding service My FJ developed a shimmy in the front end after off-roading,Quality Toyota did an outstanding job of correcting the problem in very quick order. Thank My FJ developed a shimmy in the front end after off-roading,Quality Toyota did an outstanding job of correcting the problem in very quick order. Thanks,QT! More

5K Synthetic Oil/Complete Vehicle Cleaning (Detail) Service Unhappy with Complete Detail. Specifically asked that they clean the bed of truck under tonneau cover on bed. tonneau cover was left unlocked but wa Unhappy with Complete Detail. Specifically asked that they clean the bed of truck under tonneau cover on bed. tonneau cover was left unlocked but was not cleaned. Dirt left in Truck after specifically asking them to clean. Sine I usually get this service done each time I get the oil changed this time the quality of service just wasn't as good as previous visits. I noticed there was sand in places on the carpet. Hand prints on and around the door frame. More

Clint was there for me I have been working with this Toyota team for about 15 years or so. I was looking forward to seeing my regular Service Tech, Steve Hinnant, who has a I have been working with this Toyota team for about 15 years or so. I was looking forward to seeing my regular Service Tech, Steve Hinnant, who has always been wonderful! When I drove in, I knew something was wrong. The gentleman that has been checking me OUT after service FOR YEARS, Clint Vendenberg, walked up to my car and said Hey, Ms. Seffens. I asked where is Steve??? Clint told me Steve had been suddenly taken ill and was hospitalized! I was of course very sad to hear this about my Toyota friend and I could see the concern and worry on Clint's face as well as others. At this point I remembered my schedule for this day and looked at Clint and said I have a limited time with a Dr appt right after this service. He said, let me get it in there, I think I can have it back to you within an hour. I had brought my lunch, went in the dealership and grabbed a table. Clint was back in less time than I expected and I was on my way. This Toyota Team is always so good. I was impressed with their warmth and courtesy and I admired the way they were handling my service in the absence of my regular guy, Steve. I hope to see Clint checking me INTO service again. I want to send my best wishes to Steve for a speedy recovery! More

Good Service Department The Service Department recommended service that was needed, but not more. Staff was corteous, and the service advisor (Ms. Higginbotham) went out of The Service Department recommended service that was needed, but not more. Staff was corteous, and the service advisor (Ms. Higginbotham) went out of her way to find teh answer to a concern i had. More

Steve Tucker is the bomb! You would normally walk into a dealership and get ambushed by salesmen whose sole intent is to sell you a car and make a commission on it. With a lim You would normally walk into a dealership and get ambushed by salesmen whose sole intent is to sell you a car and make a commission on it. With a limited credit history and a very pessimist attitude based on bad experiences, I walked into the dealership and was fortunate to come across Steve Tucker. From the moment I shared my story with him, Steve was determined to get me into a decent vehicle. Not only was he able to find an amazing black Toyota Camry that fit my personality, but he was able to get me the payment I was asking for, within the limits of my financial reality. Manager Richard Martinez was very knowledgeable and straight no-nonsense guy as well. These guys speak with the truth. They will work with you as much as you allow them to and at the end of the day, you'll be glad you swing by Quality Toyota. Thanks. More

Service Dept I brought my 2012 Avalon in for the 25k service on Saturday morning and was greeted by the service valet, not sure his name but he was and always is v I brought my 2012 Avalon in for the 25k service on Saturday morning and was greeted by the service valet, not sure his name but he was and always is very courteous and professional. I was then greeted by Gino Leone and he too was outstanding and very professional. I explained to him a problem with our rear seat covers and he immediately said that there was a recall on them and it would be taken care of. Exactly 1 hr and 15 min later my car was finished, to include the rear seat covers. I was amazed on the promptness of service and must say I am a very happy customer. Quality Toyota exceeds the standard for excellence and it shows in how they take care of their customers! Thank you for a positive experience. More

Surprise Problem I had already scheduled my maintenance appointment, then, the night before my engine and Trac Off lights came on and my cruise control stopped working I had already scheduled my maintenance appointment, then, the night before my engine and Trac Off lights came on and my cruise control stopped working. When I went in, the wait was rather long. My service rep called me to his office and told me the head on my engine needed to be replaced. I was shocked to say the least. Luckily I am still under warranty. I was promptly set up with a loaner vehicle from enterprise and sent on my way. Elliot Gentry kept me updated regularly and I had no worries at all. Four days later I picked the car up and was very pleased. More