Toyota of Fayetteville

Fantastic sales service! Mike Maynard was incredible to work with - If you are purchasing a Toyota, we highly recommend him for your sales, service, and support experience. He helped us in the purchase of work with - If you are purchasing a Toyota, we highly recommend him for your sales, service, and support experience. He helped us in the purchase of our new Highlander and the buying experience was great. Mike provided detailed information about the vehicle and stayed highly engaged through the entire purchase process. Everyone at Toyota of Fayetteville was extremely helpful and friendly. We will definitely be going back to Toyota of Fayetteville for future purchases and service. More

I saw the vehicle I was interested in (at this dealership) which was included in a search on Carfax listed for $24,589 as the price. So I confirmed that it was still available over the phone & hea dealership) which was included in a search on Carfax listed for $24,589 as the price. So I confirmed that it was still available over the phone & headed off on a 2 hour drive to see it (in Fayetteville from Tulsa). When I got there on 5/25 the vehicle was there waiting for me, BUT they refused to honor the price on Carfax & said they couldn't help what other sites printed, they had no control of that. However, it's interesting that the price on Carfax now has been updated to the their new price of $25,477...hmmm, I wonder who changed that price (that they have no control over). When I got there the CX-5 was beautiful except for a few areas. The brakes looked like they were cement blocks. According to them it's because it came from New York & the brakes were just "pitted" from the salt & chemicals that comes from driving through snow & ice conditions. It was UGLY (with the "pitted" brakes), it looked like the brakes were made of cement material. Also, there was a lot of rust in the undercarriage & brake/wheel area, which was never disclosed to me. They (the sales manager "Trayan" & the salesman "Ed") acted like there was nothing unusual about the brake & rust conditions & was a problem only in my head. They were totally not concerned & not willing to negotiate because of it OR to correct the problem. And they expected me to pay $25,477 (the price they wanted to charge me instead of matching the advertised price of $24,589). One other area of concern in the vehicle is that it appears that the previous owner probably had dogs. (I have a couple of dogs so I recognize the signs.) The back of the 2nd row seats were shredded from dogs scratching on it. Again, no one in the dealership thought it wasn't a problem. The salesman Ed said "you could probably just get a scissors & trim the excess off". What? I should pay their full price & then have to fix the problem myself...just like with the brakes...they told me I could probably take it to a sandblaster & get all the salt & chemical effects off. Really? Pay your "switched up" price AND then have to pay a lot more money to FIX the problems? It's also interesting that as soon as my salesman Ed heard that I had a husband, he got all flustered & kept saying..."I didn't know you had a husband"..."I didn't know there was a husband", etc., & his attitude towards me changed dramatically. He was no longer interested in working with me, said "are you ever going to be happy with this vehicle", in a very accusatory tone, grabbed all his papers & left the table. Really? Why wouldn't I be concerned about these flaws that I'm paying over $25,000 to buy?....Is attitude just because I'm a woman...a married woman? I was extremely excited about the CX-5 they had, but after the beating I took from the dealership & the attitude that I didn't deserve to have my concerns taken care of, I would NOT do business with them. It felt like they thought that they could play rough (& dishonestly) with me & as a woman I would just accept the bullying attitude & accept it all. But that's not how I am. After 4 trips from Tulsa to Fayetteville (2 hrs each way) I had the common sense to walk away. Again, I would NOT do business with them. More

Thank You so much to hunter Courtney for going above and beyond for our family on our new 4- runner. Was very polite and funny and made everything so easy for us. We are very grateful to him and Toyota of F beyond for our family on our new 4- runner. Was very polite and funny and made everything so easy for us. We are very grateful to him and Toyota of Fayetteville and will definitely be repeat customers. More

I thought your service was Excellent.The service personnel answered all my questions about my vehicle and treated me with respect and really went out of his way to give me one of the best service ex personnel answered all my questions about my vehicle and treated me with respect and really went out of his way to give me one of the best service experience I have had in a long time. More

Excellent, timely and reasonable. Anthony in Toyota service department was helpful, prompt and accommadating. Called to update on issues with car and gave options to help. service department was helpful, prompt and accommadating. Called to update on issues with car and gave options to help. More

I have been using this dealer for 5 years after moving to the area. All services have been great & Jordan is a great adviser good man the area. All services have been great & Jordan is a great adviser good man More