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Toyota of El Cajon

El Cajon, CA

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1,104 Reviews

965 Arnele Avenue

El Cajon, CA

92020

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1,104 Reviews of Toyota of El Cajon

November 03, 2023

Exceptional Car Service Experience at Toyota of El Cajon I recently had the pleasure of receiving outstanding car service at Toyota of El Cajon, and I couldn't be more thrilled with the entire expe More

by Carolinanakouzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marwan Brian
October 17, 2023

This is the worst service ever. They don't know how to respect people and evaluate their time. I made an appointment with them to diagnose a problem in my 2015 toyota Sienna automat More

by selwan_rofa03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Anderson
Oct 17, 2023 -

Toyota of El Cajon responded

Dear Selwan, First and foremost, thank you for taking the time to speak with me today about your experience. Your time and satisfaction are of utmost importance to us, and we deeply regret that we fell short of your expectations. We are truly sorry for the extended delay in diagnosing the issue with your 2015 Toyota Sienna's automatic sliding door. This was clearly unacceptable and not a reflection of the level of service we aim to provide. Please accept our most sincere apologies for the inconvenience this situation caused you, especially with your children's school commitments. I also apologize for the miscommunication regarding the status of your vehicle and the attempt to offer a loaner vehicle. Your concerns are valid, and we should have handled the situation more professionally and transparently. We assure you that your feedback is invaluable to us, and we are taking immediate steps to address the issues you've raised. Our team is committed to improving our customer service and ensuring that situations like this do not recur in the future. Regarding the charge for diagnosing the problem, please note that we will review and rectify this matter promptly. Your satisfaction is our priority, and we will strive to make this right for you. Once again, we apologize for the inconvenience and disappointment you experienced. We appreciate your patience and the opportunity to make amends. Please do not hesitate to reach out to me directly at (619) 270-3195 if you have any further concerns or when you are ready for us to move forward on the diagnoses and CPS repairs. I have also sent you a direct email with my contact information. Thank you for your time, and we look forward to the opportunity to serve you better in the future. Respectfully, Laura Brewer Guest Relations Manager

April 10, 2023

I’ve been with Toyota for 3 years its been so smooth and nice all the services was great.then I tried to change my vehicle and Michael Farhat he did helped me so much he keep looking for a vehicle for me un More

by Kelly Arthur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tan Nguyen, Kelly Schwartz
January 01, 2023

My wife brought in my green tacoma truck for a check appear child seat and mr.erick bensted took great care of my car. More

by anil_76m
Recommend Dealer
Yes
Employees Worked With
Erick Bensted
July 13, 2022

My 83 year old father had an appointment for 11:45 for routine maintenance and check engine light on on his 2016 Toyota. He waited without access to food, shuttle or courtesy car until 4 pm. If you make a More

by Drolf04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Jul 13, 2022 -

Toyota of El Cajon responded

Dear Drolf04, Your review has been read by the Owner & our Service Director. We want you to know that we do not take this lightly and as a Family owned dealership, it pains us to hear that we did not take care of your Father in the best possible way. Please accept our most sincere apologies! After investigating further one of our 20 year Service Advisors recognized the description of your Father. He explained that when your Father arrived he requested regular service as well as a check engine light diagnosis. He also told our Advisor that he just got out of the hospital. Our Advisor explained with the service and diagnoses it would take several hours and once diagnosed it would take additional time. He asked your Father if he was sure he wanted to wait and if it might be best to reschedule on a later date. Your Father said he was okay waiting in the lounge. Every hour our Advisor did talk to your Father and asked how he was doing and if there was anything he could get him. He did purchase your Father a bottle of water. (We understand this was not enough.) Our Service Director contacted your Father this morning to apologize. It was determined the light on is actually the maintenance light that was not reset. We are so sorry! Your Father was offered to have a technician sent to his home to reset the light. This has been a learning experience and we will be sure to train our associates to offer a loaner or ride home if a situation like this were to happen again. Many of our associates have elderly parents as well, and we can only imagine how you must feel. If you would like to discuss this further don't hesitate to contact me on my direct line at (619) 270-3195. (Although this will not undo what happened, we are reimbursing your Father $100 as a goodwill gesture.) We hope we can restore your confidence in us in the near future. Very respectfully, Laura Brewer Guest Relations Manager Lbrewer@toyotaofelcajon.com

Jul 13, 2022 -

Drolf04 responded

Thank you Laura! I appreciate your quick response and I know my dad didn’t want to bother anyone, but that was a crazy amount of time for one bottle of water (thank you for purchase it) and no food or ability to walk to get food. We all get an opportunity to learn, please be aware of customers with special needs/elderly and your length of appointments. Maybe schedule what can be handled in a reasonable amount of time. I’m sure you don’t make appointments for 5 hours(the amount of time my dad waited for routine service and engine light check(loose gas cap). He couldn’t reschedule, he was driving through the desert to Lake Havasu and want to make sure his car was in good working order. Thank you, Debbie

Jul 13, 2022 -

Toyota of El Cajon responded

Hi Debbie, It was my pleasure! Our sincere apologies again. We did take a look at the repair order and it was opened at 12:20 and closed at 3:47. We are always looking for ways to improve our completion times and we are currently looking for more support staff to help with that. Our dealership is not too far from lunch/fast food restaurants for some customers but definitely not close enough for someone that is elderly or physically challenged. Some of our customers walk to the local mall or Mexican restaurant, local deli or Burger King at the corner of Arnele and Johnson, but we understand that definitely does not work for everyone. We are in the process of getting a new vending machine in our customer lounge that will have more healthy options and some cold lunch choices as our current vending machine has snacks and drinks. Please do not hesitate to call me or email me if there is anything that we can do for your Father in the future. We appreciated his business and loyalty to our dealership very much!! Kind regards, Laura Brewer

May 18, 2022

My experience with Toyota El Cajon was very good and smooth. Omed worked with us through the process and was very helpful. More

by lann
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Omed
January 26, 2022

On 11/27/2021 I took my car to Toyota of El Cajon for an oil change. They did a dignostic assessment and everything was perfect according to their report. I was told by the service assistant that the car wa More

by marksteve160
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Anderson
December 13, 2021

This dealership is excellent and every body was friendly and very helpful.Thank you.Petr and Jarka. More

by petr.oujesky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Aceves,John Arzumanyan,Simo Vukotich and Fredy, Gary Kaminsky, Tan Nguyen
November 12, 2021

Toyota El Cajon are very engaged, the place is moving like Central Station, everyone is most helpful from entry desk staff to service to those working the cars/ support system. Feel I’m getting the qual More

by Meow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie
Nov 12, 2021 -

Meow responded

See above response

Nov 12, 2021 -

Toyota of El Cajon responded

Hello Meow, Thank you for your generous 5 Star rating! It's always exciting for us to hear back from our happy customers and to know that your expectations were exceeded. You're right.... it's "hoppen" over here!! Our friendly service staff is ready to help you with your service needs. We are delighted that you enjoyed our large customer lounge and that the mall is nearby. Many of our customers do enjoy taking a walk to the mall while they are waiting. We look forward to seeing you again in the near future! Best regards, Laura Brewer Guest Relations Manager

November 11, 2021

Alex really did a great job as my service advisor and got all of my issues taken care of and my truck was ready when promised.+ More

by Jim Draper
Recommend Dealer
Yes
Employees Worked With
Susan Nguyen
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