Toyota of El Cajon

Service with a smile I brought my scion in for service. And I was greated by the lovely and smiley Tiffany. I can always count on her bright attitude and sound advice when I brought my scion in for service. And I was greated by the lovely and smiley Tiffany. I can always count on her bright attitude and sound advice when it comes to my car. Keep up the good work Tiff! More

Excellent customer service in sales and finace department Like most people, buying a car is not the best experience. However, my experience here as been excellent. Even though I have a few concerns about the Like most people, buying a car is not the best experience. However, my experience here as been excellent. Even though I have a few concerns about the cusmtomer service I was getting, they quickly took care of me andmade the entire buying process enjoyable. More

Excellent as always Had service on our 2013 Prius. Glad to have been able to get the oil serviced on a Sunday, even with a small staff on duty. Had service on our 2013 Prius. Glad to have been able to get the oil serviced on a Sunday, even with a small staff on duty. More

Great experience in the service department I like my service adviser (Mark Anthony). I like the facilities at Toyota of El Cajon. On my recent visit, my truck was serviced and ready for picku I like my service adviser (Mark Anthony). I like the facilities at Toyota of El Cajon. On my recent visit, my truck was serviced and ready for pickup much sooner than expected, which I greatly appreciated. More

Double standard When purchasing a vehicle I was immediately greeted by sales men. “ how are you how may we help let’s make you smile! “ etc. Had to haggle and haggle When purchasing a vehicle I was immediately greeted by sales men. “ how are you how may we help let’s make you smile! “ etc. Had to haggle and haggle with price as expected with me being a lower middle class citizen and not being able to afford an 800$ monthly payment. Long story short they gave me what I was hoping for and was a very very satisfied customer. A few months down the line, time for 5,000 mile service. The guy that greeted me in the service line started by laughing at me, telling me that they don’t give 330pm appointments which I had just confirmed around 100pm that day. He had short of told me to quit wasting his time and to go back out of line and come back another day. I assured him firmly that I had an appointment at said time and also asked him this which is what my review boils down to: How come it is that when Toyota of El Cajon wants my down payment and monthly payments in their pocket the employees in charge of that do everything that can to make sure that they make a sale short of wiping my own behind, but now that I am in for service with the same vehicle, the guys on this side of the building are going to laugh at me and treat me like chopped liver and a lower class customer? Bottom line is if you need to treat customers the same on day 100 as you did on day 1. Don’t treat me any more poor just because you got and are getting money out of me. Maybe it’s just an issue with that department ; But your business is only as good as your worst employee. More

Efficient and convenient I appreciate the weekend service hours. With or without an appointment they are always done with my vehicle on time or earlier th han promised. I appreciate the weekend service hours. With or without an appointment they are always done with my vehicle on time or earlier th han promised. More

great and fast service Came in for a tire change, was greeted immediately, great service and was helped by Erica in service department at the end. She was very friendly! Hig Came in for a tire change, was greeted immediately, great service and was helped by Erica in service department at the end. She was very friendly! Highly recommend More

Dead Battery on Sunday My car battery died...on a Sunday. I got a jumpstart and drove immediately to the service center (which is open on Sundays...a real plus) to have the My car battery died...on a Sunday. I got a jumpstart and drove immediately to the service center (which is open on Sundays...a real plus) to have the battery tested. I had no appointment. I was taken care of quickly and didn't have to wait very long for the battery to be tested and, unfortunately, a new battery to be installed. Thanks for being there! More

Great Service-Great People! Thank you to Toyota of El Cajon and Service Rep. Lance Jones for an awesome experience! I always receive the best service in town for either my Toyo Thank you to Toyota of El Cajon and Service Rep. Lance Jones for an awesome experience! I always receive the best service in town for either my Toyota Tacoma or Lexus LS More

Service Excellent customer service. Complete confidence in my advisor. I have been coming here for about 20 years. I wouldn’t continue coming if I didn’t f Excellent customer service. Complete confidence in my advisor. I have been coming here for about 20 years. I wouldn’t continue coming if I didn’t feel confident with my service advisor More