Toyota of Easley - Service Center

Service was prompt and friendly by all employees. They went above and beyond to help me with other questions I had about my Toyota that had nothing to do with my recall. They went above and beyond to help me with other questions I had about my Toyota that had nothing to do with my recall. More

To Whom It May Concern, I am writing to address some concerns regarding the service my wife received on our 4Runner on Saturday, September 21, 2024. We’ve been loyal customers for seven years, and I bel concerns regarding the service my wife received on our 4Runner on Saturday, September 21, 2024. We’ve been loyal customers for seven years, and I believe it’s important to bring these issues to your attention. First, upon getting into the 4Runner, my wife found that the seat and floorboard coverings had not been removed. In past experiences, we’ve always had those taken care of by the service team. This time, she was left to remove the dirty coverings herself, which is not what we expect after paying for professional service. Secondly, after leaving, she noticed that the reminder sticker indicated the next oil change was due at 193,790 miles. However, the vehicle had 195,xxx miles at drop-off. Further investigation revealed that the mileage had been inaccurately recorded at 188,790 on the paperwork. While these issues may seem minor, they raise significant concerns about the attention to detail in your service department. If such basic tasks are overlooked, how can we be assured that our 4Runner, which we rely on for our family’s safety, is being maintained properly? Errors like these could lead to equipment damage or, worse, safety issues. We experienced similar problems back in February, which is concerning. If these types of oversights are happening consistently, I wonder how many other customers are facing the same issues. I would appreciate your immediate feedback on how you plan to address these concerns to ensure a better experience for us and others in the future. If we cannot be assured of a higher standard of service, we may need to consider taking our business elsewhere. Thank you for your attention to this matter. More

Everyone was helpful and considerate. I arrived for my appointment early, because I was not sure about the traffic coming from Greenville. My vehicle was quickly placed into service for I arrived for my appointment early, because I was not sure about the traffic coming from Greenville. My vehicle was quickly placed into service for maintenance; and I was able to leave earlier than expected. More

Great service as always. Jacinda is always a pleasure to work with and was able to have a part replaced during the service appointment. Jacinda is always a pleasure to work with and was able to have a part replaced during the service appointment. More

They are respectful and on time, but unfortunately they forgot to fill up my windshield washer liquid! forgot to fill up my windshield washer liquid! More

Excellent service as usual. Levi explained everything that was needed and why and what could wait for a month or two. He was able to answer all my questions Levi explained everything that was needed and why and what could wait for a month or two. He was able to answer all my questions More

I am very happy with the service at my Toyota Dealership. They are professional and amazing!!! They are professional and amazing!!! More

All was well. All was well. All was well. No issues this time. All was well. All was well. All was well. No issues this time. All was well. More

Always excellent customer service. They explain what they are going to do so you won’t have any surprises when you check out. They explain what they are going to do so you won’t have any surprises when you check out. More

Always the same great service and friendly staff! Finished my car and returned my keys in very short time. Finished my car and returned my keys in very short time. More