Toyota of Easley - Service Center

My visit and service with Kevin Biddle was great (as always when I deal with Kevin). Ian Mack had graciously handled a prior service debacle and was very professional when talking with him on the phone always when I deal with Kevin). Ian Mack had graciously handled a prior service debacle and was very professional when talking with him on the phone. I have been driving a Toyota since first buying a 2004 Avalon and gave it to my step son after buying my 2015 Highlander from Toyota of Easley in 2016. I have all my oil changes, and service at Easley (have life time battery and now new tires all bought at Easley) and when need another car will again buy from Toyota of Easley. Again, Kevin is a jewel and I enjoy working with him whenever I come for any service. I observed other customers who were working with Kevin and they feel the same. Now if you will just let me submit this review without jumping through too many hoops, you will have my survey--this is the second time I've responded to the last service. Below stars are all for the last service done 7/31/2025. More

Toyota of Easley has a new service … it is impressive! !! And there is more to come … !! And there is more to come … More

Been seeing Kevin for 20-25 years at Toyota of Easley. Always personable, concerned, and knowledgeable. Always a straight shooter when recommending any maintenance solutions. Always personable, concerned, and knowledgeable. Always a straight shooter when recommending any maintenance solutions. More

Carlos got me in and out fast. Always a nice smile and good vibe and willingness to help. Here is just different 😊 Always a nice smile and good vibe and willingness to help. Here is just different 😊 More

Kevin Biddle is the best and I know that my vehicle and I are both being taken care of very well. Service Department is continually busy and the traffic flow is not very good as there is always a backup of p are both being taken care of very well. Service Department is continually busy and the traffic flow is not very good as there is always a backup of people and not enough space between service advisors. More

Tristan was very polite and explained everything perfectly. He gets a five star from us! perfectly. He gets a five star from us! More

This dealership is usually very good, but we were disappointed the last time we were in. Because I was in the hospital, my daughter-in-law brought the vehicle in for tires. We are very disappointed disappointed the last time we were in. Because I was in the hospital, my daughter-in-law brought the vehicle in for tires. We are very disappointed your service dept let her sit there for two hours before telling her the tires were not in! More

It appears the maintenance person attempted to upsell my wife outlining maintenance when clearly the Toyota mileage chart contradicted what he recommended . I.e. spark plug change at 54k mileage when Toyota wife outlining maintenance when clearly the Toyota mileage chart contradicted what he recommended . I.e. spark plug change at 54k mileage when Toyota recommends 80K More

Purchased a brand new battery for my Toyota at this dealership. I asked for a pro-rated rebate due to old battery being just 2-1/2 yrs old. I was told a full battery recharge/test was needed to determi dealership. I asked for a pro-rated rebate due to old battery being just 2-1/2 yrs old. I was told a full battery recharge/test was needed to determine my eligibility. I complied & brought the car in promptly at the appointed time of 9:30 am on 8-6-25. I was told 1-2 hrs max. would be needed to test the old battery. Instead, I was held up for over 4 hrs due to poor scheduling and poor staff management by this dealership's service crew. In all that time, the test was either never started, nor completed in a timely manner. Excuses such as the "technician had to go to lunch" are pathetic and totally beside the point because the test should have already been completed by 11:30 am. Rather than being kept informed, I had to come forward twice to ask the status of my simple test. I lost a day of work to accommodate this dealership's request and was treated instead to a very unprofessional display of poor management along with unacceptable,childish and evasive explanations. I will never come to Toyota of Easley ever again for either parts, service or new vehicle purchases. More

The service techs are always polite and helpful. Daniel is a pleasure to work with. Daniel is a pleasure to work with. More