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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.5
644 Reviews
Call Service Center (213) 986-2011

644 Reviews of Toyota of Downtown L.A. - Service Center

Sort by
April 21, 2023

Everything is excellent. Everybody is excellent, very kind, quickly service. I will recommend this dealership to others. Thank you! Very pleased experience. More

by srmangela11@yahoo.com
Recommend Dealer
Yes
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Apr 24, 2023 -

Toyota of Downtown L.A. responded

We cannot thank you enough for your wonderful review of Toyota of Downtown LA and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Toyota of Downtown LA Team

April 21, 2023

I am thankful for the assistance and for going beyond the customer need. One highlight I would like to share is observing how you reached out to others for clarification when you were unsure of the answer t More

by Lily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2023 -

Toyota of Downtown L.A. responded

Lily, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 20, 2023

Did not reply to my text at all . Had a few questions and concerns about car and parts I wanted to purchase . Now I have to reschedule means another 4 hrs gone . More

by Kimboslice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Pelayo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2023 -

Toyota of Downtown L.A. responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 20, 2023

Great location with helpful staffs Fast service and answers all questions you might have Best place for toyota service More

by Eerejames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
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Apr 24, 2023 -

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 20, 2023

Good, easy access, place where you can wait, free coffe, good staff, informative when you have questions More

by Savy15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Toyota of Downtown L.A. responded

Savy, thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown LA special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 19, 2023

Carlos was very friendly and approachable and patiently answered all of my questions when I came to have my car serviced. More

by MC
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Pelayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2023 -

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 18, 2023

You’ll never go wrong at Toyota Downtown especially with Joao Kim as service advisor. More

by carla santiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
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Apr 20, 2023 -

Toyota of Downtown L.A. responded

Carla, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 18, 2023

Very communicative about the status of my vehicle and informative about my vehicles warranty. Overall a great service advisor. More

by Mpaul1142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 18, 2023

Convenient location for me, nice, clean place, workers are nice people, good work at car service More

by MirnaHernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Cordova
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Apr 20, 2023 -

Toyota of Downtown L.A. responded

Hello Mirna, and thank you for choosing Toyota of Downtown LA for your automotive needs. We strive to exceed the expectations of our customers and it seems that this time we didn’t earn a 5-star rating. I'd be grateful to hear more about your experience so we can strengthen this area of our customer service. Please contact me at your earliest convenience to discuss how we can resolve any sales or service issues you may have experienced. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 17, 2023

Alex was professional and transparent. He kept me consistently updated regarding the status of my vehicle. Highly recommended! More

by seanlim27
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Toyota of Downtown L.A. responded

I cannot thank you enough for your wonderful review of Toyota of Downtown LA and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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