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Toyota of Downtown L.A.

Los Angeles, CA

Overview
Employees
Reviews
Vehicles
4.7
1,832 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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1901 S Figueroa St

Los Angeles, CA

90007

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Showing 1,832 reviews

November 12, 2022

Bien, amables ,pacientes,esplican bien,obciones,ayuda para elegiac, y may Buena experiencing co genteel dedicated a su trbajo More

by Monito forever
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcos Aguilar
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2022 -

Toyota of Downtown L.A. responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, The Toyota of Downtown LA Team

November 09, 2022

Gary the service advisor for my vehicle was exceptional. Very professional.Explained every details and answers questions to the best of his knowledge.He’s the best More

by toungedepressor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Toyota of Downtown L.A. responded

I truly appreciate you taking the time to write about your experience at our service department! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

November 08, 2022

This dealership is pretty clean and have friendly staff. Loved the customer service there h More

by KIMBERLI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Toyota of Downtown L.A. responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Toyota of Downtown LA Team

November 06, 2022

The agent communicating with me isn’t responsive. He told me to come for a car but wasn’t there when I went. And the info he provided wasn’t accurate either. Although I finally decided to make a deal More

by 2855edmond
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gilmar Tenes, one star
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Nov 08, 2022 -

Toyota of Downtown L.A. responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, The Toyota of Downtown LA Team

November 06, 2022

I am very happy with the customer service and I am very happy with my RAV4/2022. More

by Daysimoran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martha Guzman
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Nov 08, 2022 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Toyota of Downtown LA Team

November 06, 2022

Very unsatisfied with the service wait time was ridiculous had to wait for over 2 hours. More

by Flor
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmie Saucedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2022 -

Toyota of Downtown L.A. responded

Flor, thank you for sharing your experience with us. Here at Toyota of Downtown L.A., we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, The Toyota of Downtown LA Team

November 05, 2022

Jin Chin Chub was great salesman, very thorough and no pressure tactic. Great guy! The finance guy not so much, high pressure tactic iwoth financing, high pressure tactic with buying an extended warranty, More

by NOHUIZIO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Chun
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Nov 08, 2022 -

Toyota of Downtown L.A. responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Toyota of Downtown LA Team

November 05, 2022

My battery died just before a busy weekend. My indispensable adviser Gary Kamoshida got me in and out in 3 hrs. He saved my weekend! More

by paulkempf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2022 -

Toyota of Downtown L.A. responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

November 04, 2022

The Delivery of my vehicle arrived before the estimated quoted time frame. Happy about it. More

by Jcf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martha
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Nov 08, 2022 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Toyota of Downtown LA Team

November 03, 2022

Amazing service and very accommodating to our needs as a family! Everything was amazing overall More

by AYLINORTEGA657
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martha
Report | Print
Nov 07, 2022 -

Toyota of Downtown L.A. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Toyota of Downtown LA Team

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