Toyota of Downtown L.A.

Excellent Purchasing a new car from this dealership was the best things I’ve done as a new car buyer. Best customer service would recommend this dealership with Purchasing a new car from this dealership was the best things I’ve done as a new car buyer. Best customer service would recommend this dealership without a doubt More

Upfront and honest Mike is awesome. He's the type of guy that if he doesn't know the answer to your question, he'll find the person who does and will get you an answer. Mike is awesome. He's the type of guy that if he doesn't know the answer to your question, he'll find the person who does and will get you an answer. Great guy to work with and he's super easy going. Really easy to setup an appointment through Mike as well. More

Excellent Excelente servicio al cliente y la atención al cliente es bien excelente muchas gracias por su linda atención yo estoy bien contento con la compra q e Excelente servicio al cliente y la atención al cliente es bien excelente muchas gracias por su linda atención yo estoy bien contento con la compra q e echo gracias Toyota central 👍🏻👍🏻 More

It was fast and easy . They were very accommodating took my old car give me a new car just like that Everyone was friendly and accommodating Inviting hemisphere . They were very accommodating took my old car give me a new car just like that Everyone was friendly and accommodating Inviting hemisphere More

Highly recommended by a long time and loyal customer!!! As I arrived early one Tuesday morning for my 6:45 service appointment at Toyota Central, I was surprised to see a long line of cars ahead of me. I f As I arrived early one Tuesday morning for my 6:45 service appointment at Toyota Central, I was surprised to see a long line of cars ahead of me. I felt a little anxious knowing not only that it was already 6:40, but also realizing that I had to be at work by 7:30. After waiting for about 2 minutes, one of the Toyota employees spotted me and gestured me to go to the adjacent line beside the cars that were in line waiting. I told the Toyota employee that I was there for my 6:45 appointment and that my service adviser was Briseño. He then informed me that he would go let Briseño know that I had arrived to get my car serviced. During that time, I was also greeted by Ms. Luz Reyes and literally felt a sense that everything was going to be alright and almost instantaneously refocused my attention from worrying about whether I would be getting to work late to looking forward to having another pleasant experience with the great people at Toyota Central. After a few minutes, Briseño greeted me and immediately took my information, then proceeded to schedule me to have Lyft drive me to work. Amazingly, I got to work on time and throughout the day Briseño kept be informed about the status of my car as it was being serviced until it was finally fixed. He then made arrangements to have Lyft pick me up from work so I could get the ride back to Toyota DT. While riding back to work, I thought about how happy and satisfied I was to receive the attention, experience the friendliness, professionalism, and see the efficiency demonstrated by Briseño and from all the members of the Toyota team that I interacted with, such as Delia (the cashier) and Jessica (whom I saw under the umbrella when I gave the paperwork to pick up my car). Whenever there is a need to get my car serviced at Toyota Central, I always look forward to seeing the great people there and for making me feel like part of their family. If I could, I would vote for the Toyota DT team as the best in Southern California!!! More

Toyota Downtown I was at Toyota in doentown LA and had the best experience. Toyota employees really go more than beyond to help out there costumers. In specific Miche I was at Toyota in doentown LA and had the best experience. Toyota employees really go more than beyond to help out there costumers. In specific Micheal Briseno he really listened, acknowledged, and did what he could in order for me to leave happy and sarified. He also made sure that all of my concerns were answered. More

Exceptional It was verty interesting and very satisfying to be there at the dealership. We were greeted with a smiling faces altheway. Our sales person phylip was It was verty interesting and very satisfying to be there at the dealership. We were greeted with a smiling faces altheway. Our sales person phylip was exceptional. Our finance wilder was exceptional. All in all we had a smooth car buying experience. Thank you. More

amazing it was a much greater experience the one i had the day i went to do business with toyota of down town LA . i went for a car i really wanted the wa it was a much greater experience the one i had the day i went to do business with toyota of down town LA . i went for a car i really wanted the way i wanted it and it was available . i was pretty specific when i told the people how i wanted my future car to be . and they brought it to me in a very professional manner . its a busy place , so the time people spend there can be considerable , but to be honest i did not care how long i was there . the time did fly by . in a matter of time another happy face was driving out of the car dealer this sweet camry SE . even when i did not make an appointment i was received with open arms . special thanks to everyone who was involved during the process of the purchase of my car . from sales person to people in charge of finance and the people detailing my ride before it was given to me . those are most of my PROS . now with the CONS : maybe it needs to be a little more organized , i mean a designated area of possible buyers separate from people who is there just for car maintenance . as well for parking for possible buyers . when i person goes there, you end up parking next to cars on display or cars that are waiting to have some service done. overall i give you a 5 stars service.thank you toyota of down town LA . More

Understaffed Went on a Saturday to look at a specific used car we wanted and intended to pay cash. Called in with a question and no one returned my call. We decide Went on a Saturday to look at a specific used car we wanted and intended to pay cash. Called in with a question and no one returned my call. We decided to just go and look at the card for ourselves. Dealership was packed, good for you, not so much for customers. Took forever to see finance for a car we paid in cash for. Forever to get cleaned. We were there about 4.5 hours and only looked at the one vehicle. Norma and Richard were nice. Norma explained things clearly and in a straightforward manner. More

Excellent Very happy with the service I received . Wil refer others to this dealership. Really happy with my salesperson, Philip Kim. He was very responsive t Very happy with the service I received . Wil refer others to this dealership. Really happy with my salesperson, Philip Kim. He was very responsive to all my questions. More