Toyota of Downtown L.A.

Excellent fast and very professional people. No parking problems, easy access to the dealership a lady guide you to the place you want to go and the person you are looking for. I recommend this No parking problems, easy access to the dealership a lady guide you to the place you want to go and the person you are looking for. I recommend this place to anyone who is looking for a car. More

Awesome service Everything was perfect and smooth. Philip was great and very helpful. Make the transaction super easy and pleasant would definitely recommend him and Everything was perfect and smooth. Philip was great and very helpful. Make the transaction super easy and pleasant would definitely recommend him and this dealership More

I'd buy another car just to relive the experience This was my second rodeo at buying a car. However, it was my first time purchasing a new automobile. Before stepping foot into this dealer I had taken This was my second rodeo at buying a car. However, it was my first time purchasing a new automobile. Before stepping foot into this dealer I had taken a stroll in others. However, every other dealership was expensive and none offered discounts. Feeling defeated, I called Toyota of Downtown LA and had a detailed conversation with Jorge. Bluntly, he explained that the other dealerships were racking up prices and that this particular dealer had a $3,000 discount for the automobile that I wanted to purchase. Once stepping foot at the dealer, I was immediately greeted and directed to Jorge. I waited in a clean, modern, and spunky rest area. The aroma of popcorn was definitely amidst and before long I was viewing my dream car. Jorge broke down every pro and con associated with the model I wanted. He made sure that I was aware of the differences between the models and that I was 100% sure of my purchase. Luckily, I was able to test drive the vehicle and immediately I had fallen in love. Moreover, when it came down to figuring out my monthly payments/options, Jorge took great care to ensure that I knew the logistics behind my options (buy a new car or lease it with the option to own). He made sure that I understood the logistics behind leasing a car, and that I understood the pros and cons associated with each. When I expressed my concerns regarding my monthly payments and my APR, Jorge made sure to break down the costs with me - down to the penny. He also made sure to explain the add ons while giving his expert opinion on each. Likewise, I was also attended by Brian (finance guy) who made sure I understood EVERYTHING. Its evident that he knows his job like the back of his hand for he broke down EVERYTHING. Likewise, he also made sure that I understood what "leasing" a car meant. He went as far as to advice me that leasing would cause me to take a financial toll and therefore advised me to purchase the car. Clearly, he knows his numbers - and he reassured me that buying a car was a better financial move rather than leasing it. He also went ahead and made sure that I understood the add ons and what they would and would not cover. In the end, he was able to get me an affordable monthly payment plan - which I APPRECIATE - as well as a new car. OVER ALL? I loved it! The environment was welcoming and the staff was super friendly. They made my experience a joyful one and I did not experience buyers remorse when leaving the dealer. Would definitely recommend. More

Medium Well “Like A Steak” Everyone was great , caring and understandable.! Except Eduardo He A xxxxx , no type of patience for undecided customers he should be fired, I disli Everyone was great , caring and understandable.! Except Eduardo He A xxxxx , no type of patience for undecided customers he should be fired, I dislike you.! More

Good prices and amazing service I spoke with Marta over the phone and great service and in my visit to dealer Richard was a great sells man and explain very well my options and to me I spoke with Marta over the phone and great service and in my visit to dealer Richard was a great sells man and explain very well my options and to me is 5 stars More

great service! Amazing staff, went in for service and had a pleasant experience. Michael who helped me was very friendly and made everything very clear. Loved it! Amazing staff, went in for service and had a pleasant experience. Michael who helped me was very friendly and made everything very clear. Loved it! More

Great Job! From start to finish i am very satisfied with the job they have done on my 2003 Sienna. My vehicle was running very lean with check engine on idling v From start to finish i am very satisfied with the job they have done on my 2003 Sienna. My vehicle was running very lean with check engine on idling very rough could drive, but as soon as Michael looked at my car he took care of it within the time period, and as a result was perfect! I will always bring my Toyota to Michael, and knowing that his there for me I am confident everything will be taken care of.. Thanks Michael! More

The best I've been coming to Toyota of DTLA for years because I always have a great experience... and my car has 110,000 miles! I've worked with Michael severa I've been coming to Toyota of DTLA for years because I always have a great experience... and my car has 110,000 miles! I've worked with Michael several times including today -- and at each service step he explains what will take place clearly and why things need to be done. I feel like I'm getting the best care for my car. Plus Michael and the service staff take care of me... making sure that I understand the process, that I get a Lyft to where I'm going, and let me know the minute it's done or if they have a suggestion. Also, I always leave with a story and a smile on my face! More

Uplifted my starting of the day!! First of.. Michael was very friendly since the start. Being so early in the morning that made it a more comfortable experience off hand. He took car First of.. Michael was very friendly since the start. Being so early in the morning that made it a more comfortable experience off hand. He took care of the paper work, quick and was social while doing so. A sense of humor while having to take care of car things is always a PLUS! So informative and honest! Thank you Michael! Everyone else that works here seems so nice and on it, they ask you if you have been helped! Even the maintenance lady was nice! **im making this my new service check spot other then where I bought the car!! 👍🏼👍🏼 More