Toyota of Des Moines - Service Center

Efficient, thorough, got the problem fixed. This service department is always so nice. The waiting area, the coffee, the snacks. The shuttle has always been fast and convenient. The service a This service department is always so nice. The waiting area, the coffee, the snacks. The shuttle has always been fast and convenient. The service advisors are quick to get you in and out. I have a 2016 Highlander on lease, so it really hasn't needed much but oil changes, but I enjoy coming here to get that done (as much as one can enjoy getting their oil changed - ha!) I did have a wind noise problem, which I was pretty sure they'd say they couldn't find. But they took me seriously and did! They took the time to isolate the noise and fix the problem. More

Great Experience I was in for service work on my wife's Corolla. The service were very helpful and were concerned about the blower motor noise in the heater. Everyth I was in for service work on my wife's Corolla. The service were very helpful and were concerned about the blower motor noise in the heater. Everything was fixed to my satisfaction. Everyone was very friendly, I especially enjoyed my conversation with the receptionist Ms. Laccona. She kept me entertained while I was waiting. I also had a great conversation with Bob Link. Both of them are prime examples of how good and friendly your dealership is. More

customer service In October of 2017, we purchased a certified 2015 Toyota Sienna van. I have taken it to the delership 3 or 4 times for routine service and preventive In October of 2017, we purchased a certified 2015 Toyota Sienna van. I have taken it to the delership 3 or 4 times for routine service and preventive maintenence. Every visit, we get the same curteous greeting & service.. I was a Parts Dept. Mgr. for a Toyota dealership in Iowa for 15 years,(1983-1998). and winner of Toyota's Parts Excellence Award 11 of those years. . This dealership operates as any dealership should. Nothing but professionals here. Starating with the drive in service writer stations loaded with friendly professionals. Every time my wife & I driveaway, I tell her, "That's how a dealeship is supposed to operate." Their troiphy case in the customer service waiting area tells the story. I had previously purchSED certified Tundra Crew cab truck a few years ago and brought my daughter in who purchased a new Camry. She has the sam opinion I have toward the dealership. Once a customer, always a customer. Bill Connor Monroe, IA. More

Great service The service area and whole dealership is clean, neat, and organized. The appointments are always on time and any work is explained thoroughly befor The service area and whole dealership is clean, neat, and organized. The appointments are always on time and any work is explained thoroughly before being completed. Great, friendly people. More

Superior service Had appointment for tire sale, but 3 get 4th for $1. Arrived early for appointment and technician was able to start early and got me out sooner then e Had appointment for tire sale, but 3 get 4th for $1. Arrived early for appointment and technician was able to start early and got me out sooner then expected. Superior service! More

Oil change Toyota is DSM takes walk ins on Sat with the understanding there could be long wait times. I was in and out in under an hour. Excellent service! Toyota is DSM takes walk ins on Sat with the understanding there could be long wait times. I was in and out in under an hour. Excellent service! More

Follow Up Service Visit I brought the car in for a possible oil leak. They found and fixed the leak without too much trouble. It was a damaged gasket on the oil filter. I brought the car in for a possible oil leak. They found and fixed the leak without too much trouble. It was a damaged gasket on the oil filter. More

Fast Service Waited for an oil change and tire rotation - finished in less than 30 minutes and I know my car was thoroughly inspected. Appreciate convenient onlin Waited for an oil change and tire rotation - finished in less than 30 minutes and I know my car was thoroughly inspected. Appreciate convenient online scheduling, quick check-in, coffee while waiting, friendly staff, fast service and the free car wash. More

Repairs Justin is the best service rep in town!!! He talks with us about what is needed for repairs and gets the work completed. We never have to worry abou Justin is the best service rep in town!!! He talks with us about what is needed for repairs and gets the work completed. We never have to worry about extra add-ons and feel confident in his and his service team's assessment of our vehicles! He also has great service people behind him that complete the work. More

Excellent as Always They are like Family to me. I have been a Loyal customer for over 25 years. Sales to Service are top notch. One suggestion, bring back the Donuts! They are like Family to me. I have been a Loyal customer for over 25 years. Sales to Service are top notch. One suggestion, bring back the Donuts! More