Toyota of Des Moines - Service Center

Excellant customer service I had purchased a Toyota Sienna from Des Moines Toyota and had received a recall notice on the door. I called to make an appointment for the recall bu I had purchased a Toyota Sienna from Des Moines Toyota and had received a recall notice on the door. I called to make an appointment for the recall but also added that I needed an oil change and tires rotated. Since I was coming from out of town would they be able to do all that I needed done in one trip and they said no problem. I also had noticed that the fan for the AC/heat was very noisy when I turned it on high and they said they would also take a look at that. When I dropped off the van they told me that all the work would take approximately 7 hours and that was exactly what it took. When I arrived they told me that indeed the fan was defective and that they had installed a new fan for me, the recall work was done, my oil changed and tires rotated. I am driving to California in one month and asked if everything was in good shape for the long drive and they assured me that I was ready to go. They suggested that I come back in after the trip to have the tires checked to see if they needed rotated after the trip. I appreciated the information. Very happy with the way I was treated and my concerns addressed about long trips. More

Great service Great sevice get rid of the answering service you have when service personnel cannot answer due to them being busy with other customers I would gladly Great sevice get rid of the answering service you have when service personnel cannot answer due to them being busy with other customers I would gladly call back insted of talking to people who lower my iQ when i speak with them Thanks John M More

Tire rotation It was fast and friendly. As soon I got there they were ready .Rebecca followed up with me on what needs to be done on my car which I really appreciat It was fast and friendly. As soon I got there they were ready .Rebecca followed up with me on what needs to be done on my car which I really appreciated. She had a smile on her face which makes me more welcomed. I appreciate her and all friendly associates. More

Always Wonderful Service The maintenance technicians are very knowledgeable and are great at educating me about what is going on with my vehicle. I have only taken my vehicle The maintenance technicians are very knowledgeable and are great at educating me about what is going on with my vehicle. I have only taken my vehicle here for services since purchasing it and my vehicle still runs like it is brand new. More

Very capable customer service department. I recently purchased a used Sienna and the FOB didn't work. They tried to reprogram it, but it was beyond repair. Even though I signed a paper saying I recently purchased a used Sienna and the FOB didn't work. They tried to reprogram it, but it was beyond repair. Even though I signed a paper saying I was buying the car "As Is", they replaced the FOB for free for me. I'm am truly impressed and thankful. More

Recently purchased 2015 Toyota Prius They fixed a small dent in front bumper and several other areas on vehicle that needed body work. Since the body work on the vehicle could not be com They fixed a small dent in front bumper and several other areas on vehicle that needed body work. Since the body work on the vehicle could not be completed in one day; they gave us a brand new Camry to use as a loaner until we received the call that our Prius was ready and that we could pick it up. While we were at the dealership, we spoke to our wonderful salesperson, Matt Fullerton, and had a nice visit with him as well as several other people we had met from the dealership. More

Great Customer Service as always! Great Customer Service as always. The people I have listed are the ones I have dealt with mostly and they exemplify great customer service as always! Great Customer Service as always. The people I have listed are the ones I have dealt with mostly and they exemplify great customer service as always! More

Another great experience I love my driving my Avalon, but one of things that keeps me coming back is the excellent service department at Toyota of Des Mones. It's not really c I love my driving my Avalon, but one of things that keeps me coming back is the excellent service department at Toyota of Des Mones. It's not really convenient to me geographically, but the staff is efficient, friendly and professional. I know that I can trust them to give me the best advice and care. More

Friendly, courteous and fast service I had an 8:24 Check in time, arrived 5 minutes early and was met with a service advisor that reviewed my requested service and answered all my questio I had an 8:24 Check in time, arrived 5 minutes early and was met with a service advisor that reviewed my requested service and answered all my questions. I was in and out within an hour. My advisor was friendly, courteous and thorough. More

10,000 mile service From drive in for appt to leaving my time at the dealership was 20 minutes. Quickest service job ever experienced. Very friendly staff in bay and whil From drive in for appt to leaving my time at the dealership was 20 minutes. Quickest service job ever experienced. Very friendly staff in bay and while explaining service required & completed. More