Toyota of Des Moines - Service Center

Great experience with the service dept The experience at the service department of the Toyota Dealership in Des Moines is always good. This last visit was about the airbag recall. The staf The experience at the service department of the Toyota Dealership in Des Moines is always good. This last visit was about the airbag recall. The staffs handling the scheduling, actual service (Ian Davis), the drivers of the courtesy ride, were all wonderful and friendly. More

warranty work They were fast and friendly. I like the shuttle service - they take me to and from work, always in a timely fashion. That is an invaluable service They were fast and friendly. I like the shuttle service - they take me to and from work, always in a timely fashion. That is an invaluable service to me. And my original salesman almost always greets me when I'm there. More

Dave from the service department was AWESOME!! I drove my wife’s minivan in for regular maintenance and preventative maintenance service. Dave and Ryan received me in the service center and were AW I drove my wife’s minivan in for regular maintenance and preventative maintenance service. Dave and Ryan received me in the service center and were AWESOME. The 2017 Sienna Minivan was ready in less time than it took my to drive there from my home in Des Moines. More

Excellent customer service from Ian in service department! The purchase of a vehicle is a small amount of time compared to continued relationship with the Service Department throughout the life of the vehicle. The purchase of a vehicle is a small amount of time compared to continued relationship with the Service Department throughout the life of the vehicle. We have gone straight to Ian Davis in the Service Department for years. We specifically schedule with him and we make sure he is working when we bring our vehicles in. As a service technician, the care that Ian gives us is the primary reason we continue to purchase our vehicles from this dealership. He is knowledgeable, honest, straightforward and he has our complete trust. Thank you Ian and thank you to Toyota of Des Moines for employing such a top-notch individual! More

Difficult to get an appointment I wanted a simple preventive maintenance appointment, but it was very difficult to get an appointment. Could be a good thing because they have a rock I wanted a simple preventive maintenance appointment, but it was very difficult to get an appointment. Could be a good thing because they have a rock solid shop and lots of customers or a bad thing because they can't keep good help. The people that I spoke with were great. Professional, polite, efficient. More

Timely, efficient service As usual, the service representative, Ian Davis, was consistently reliable and provided excellent service as did the service staff, and the service wa As usual, the service representative, Ian Davis, was consistently reliable and provided excellent service as did the service staff, and the service was provided in a timely manner. More

Very attentive employees All employees checked on me to be sure I was being helped in a timely manner. They made sure that I received my car and the estimate I requested. Al All employees checked on me to be sure I was being helped in a timely manner. They made sure that I received my car and the estimate I requested. Although I will not get the work done on my car as it is too expensive, he did provide me with options. More

courteous, prompt, efficient I arrived at the dealership just before my scheduled time and was welcomed first by the greeter and then by Justin, who handled the paperwork efficien I arrived at the dealership just before my scheduled time and was welcomed first by the greeter and then by Justin, who handled the paperwork efficiently, knew exactly what I needed done, and asked if I would wait or needed a lift. He said the work would take about two hours, so I decided to wait. I enjoyed a complimentary tea and some reading in the waiting lounge. In an hour and twenty minutes Justin came to say the work was done. I also got a complimentary car wash. Very satisfactory experience altogether. More

Went for 1st time oil change on used 2010 FJ Crusier 1st Time going to a Toyota dealer, went to have Oil Changed & Tires Rotated. Very Friendly Workers who got me thru the process...Also found 3 recalls 1st Time going to a Toyota dealer, went to have Oil Changed & Tires Rotated. Very Friendly Workers who got me thru the process...Also found 3 recalls I knew nothing about, made appointment to have those taken care of...Price for Oil Change about same as Jiffy Lube or Midas! More

Best Dealership in Des Moines area All service on my 03 and 06 Corollas has been done here. Prompt, courteous service technicians and sales people. The waiting and lounge area is comf All service on my 03 and 06 Corollas has been done here. Prompt, courteous service technicians and sales people. The waiting and lounge area is comfortable and the coffee is superb. More