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3,317 Reviews of Toyota of Des Moines - Service Center
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June 01, 2019
Recommended Very efficient, listened to concerns, knowledge of and/or checked prior service records, communicated clearly, reasonable recommendations and explanat Very efficient, listened to concerns, knowledge of and/or checked prior service records, communicated clearly, reasonable recommendations and explanations (including giving perspective on work that could be delayed for a period), texted video and confirmation of work to perform very timely, shuttle service appreciated. More
by JP
Employees Worked With
May 31, 2019
Toyota of Des Moines Great vehicle selection. Friendly staff. Quick turn around on service. Offered car wash after service was completed. Dealership is very clean and well Great vehicle selection. Friendly staff. Quick turn around on service. Offered car wash after service was completed. Dealership is very clean and well lighted Thanks More
by John
Employees Worked With
Brenna Bjorland
May 29, 2019
5000 mi service Warranty service is good, timely because there's usually no new money involved. Didnt feel the same with my out of warranty toyota. Service advisor l Warranty service is good, timely because there's usually no new money involved. Didnt feel the same with my out of warranty toyota. Service advisor listened to my complaints on the poopy infotainment on my Camry xse in for 5000 mi work. Really disappointed since my prior car, Rav 4 limited, had a MUCH better system. Had to rent a pretty plain Mazda which outshone my beloved Toyota on acceleration AND base infotainment. More
by Consumetinsightmatters
Employees Worked With
Brian selby, nice job
May 23, 2019
Quick Service Super quick oil change and tire rotation. Part of the 20k service and couldn’t be happier with the minimal maintenance so far on the 2017 Taco. Super quick oil change and tire rotation. Part of the 20k service and couldn’t be happier with the minimal maintenance so far on the 2017 Taco. More
by Min Work
Employees Worked With
Cass Cupp
May 23, 2019
Exceptional service Really enjoyed video of technician checking my car. Service was outstanding frm talking with my advisor, listening to tech and lady who took my paymen Really enjoyed video of technician checking my car. Service was outstanding frm talking with my advisor, listening to tech and lady who took my payment. Service is what has kept me at Toyota for 42 yrs. More
by Sassie
Employees Worked With
Didn’t talk to any of the people listed.
May 22, 2019
Good Service I appreciated the inspection video. It was very informative and helpful. The technician did a good job of explaining all that he did and what service I appreciated the inspection video. It was very informative and helpful. The technician did a good job of explaining all that he did and what services that he recommended. More
by Ricky
Employees Worked With
Rebecca Hildreth
May 22, 2019
Service Appreciate the extra assistance by employee in the pick up area- needed hep understanding how route guidance works with my new iPhone - very differe Appreciate the extra assistance by employee in the pick up area- needed hep understanding how route guidance works with my new iPhone - very different from my prius More
by Stediarich
May 19, 2019
Stop dreading car maintenance time!!! Love the pickup and delivery service! My schedule never has to be rearranged in order for my car to be serviced. Service staff is always so accomm Love the pickup and delivery service! My schedule never has to be rearranged in order for my car to be serviced. Service staff is always so accommodating and polite. My car is returned to me sparkling clean and with a detailed list of everything that was done. I give them 5 stars from start to finish! More
by Bchapman
Employees Worked With
Don’t recall names
May 18, 2019
Oil Change...Becky LISTENED to me. THIS VISIT, I didn’t have to wait as long as I usually do. THIS TIME, Becky actually listened to me & did not discount what I had to say because I am THIS VISIT, I didn’t have to wait as long as I usually do. THIS TIME, Becky actually listened to me & did not discount what I had to say because I am a woman. I just got new tires the month before & said I did not need tires rotated because they had less than 500 miles on them. She agreed so only an oil change was necessary. Good job listening to your customer Becky!!! More
by Mo Grand Daughter
Employees Worked With
Don’t know the ONE person taking payments. Waited in line 15 minutes to pay my bill. Should have two people there. , Becky Boatman
May 15, 2019
Very good I am very fond of Ian. I trust his judgment. He is kind and caring. My only problem is getting to talk with him on the phone. I am very fond of Ian. I trust his judgment. He is kind and caring. My only problem is getting to talk with him on the phone. More
by Shirley
