Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,326 Reviews of Toyota of Des Moines - Service Center
Sort by
June 06, 2020
Excellent service I have used this dealership for many years and they have always given me excellent economical helpful rapid service. They go above and beyond to make I have used this dealership for many years and they have always given me excellent economical helpful rapid service. They go above and beyond to make sure any problem is taken care of. More
by aliceenfield
Employees Worked With
Brian Selby, Ken Bright
June 05, 2020
recall Very efficient in getting my recall done. Staff was especially considerate with all of the pandemic going on. I would recommend your service departmen Very efficient in getting my recall done. Staff was especially considerate with all of the pandemic going on. I would recommend your service department to all of my family an dfrends. More
by Billcon#2
Employees Worked With
June 04, 2020
OIL CHANGE FAST FRIENDLY FAST FRIENDLY EXCELLENT FAST FRIENDLY FAST FRIENDLY EXCELLENT FAST FRIENDLY FAST FRIENDLY EXCELLENT FAST FRIENDLY FAST FRIENDLY EXCELLEN FAST FRIENDLY FAST FRIENDLY EXCELLENT FAST FRIENDLY FAST FRIENDLY EXCELLENT FAST FRIENDLY FAST FRIENDLY EXCELLENT FAST FRIENDLY FAST FRIENDLY EXCELLENT FAST FRIENDLY FAST FRIENDLY EXCELLENT FAST FRIENDLY FAST FRIENDLY EXCELLENT FAST FRIENDLY FAST FRIENDLY EXCELLENT FAST FRIENDLY FAST FRIENDLY EXCELLENT More
by alichinsky
Employees Worked With
June 02, 2020
Quick and Efficient My most recent experience with the dealership was for an oil change and tire rotation. Everything was done in a professional manner, and it was obvio My most recent experience with the dealership was for an oil change and tire rotation. Everything was done in a professional manner, and it was obvious everyone knew what to do to make the experience a pleasant one. I really liked being able to see the inspection video on my cell phone. I was even able to "okay" a needed filter replacement on my phone. I was in and out in about an hour, which is what I was told would be the time when I made the appointment. I appreciated the efficient service and the friendly manner in which things were done. More
by hornerd
Employees Worked With
I don't remember who I worked with.
May 31, 2020
Convenient easy internet scheduling. Clear and easy explanation of service plan by the advisor. Comfortable waiting area. Excellent internet connections and service video with service explanation of p explanation of service plan by the advisor. Comfortable waiting area. Excellent internet connections and service video with service explanation of present status and recommendations, if needed. Always prompt service. More
by jmale51394
Employees Worked With
May 30, 2020
Polite representatives, listens & communicates our concerns Appreciate the responses and listening to our concerns, clean garage and attempts to time service as scheduled and service the vehicles as possible. V Appreciate the responses and listening to our concerns, clean garage and attempts to time service as scheduled and service the vehicles as possible. Very polite staff and employees. Please check for the names of the 3 men in the service department that assisted on Tuesday and Thursday of this week. Thanks. Myles and Barbara Kawamura More
by KAWA
Employees Worked With
Other Employees :
Cass Cupp, Mike Lebeda, David Marchant, Rebecca Hildreth, Tom Lyons, Bret Carter
May 28, 2020
Recall service Were very accurate in time estimate and furnished a very nice lounge area to wait. Friendly, welcoming attitude.Actually, I was very disappointed at Were very accurate in time estimate and furnished a very nice lounge area to wait. Friendly, welcoming attitude.Actually, I was very disappointed at my last visit that involved service so this was big improvement. More
by Vetjohn
Employees Worked With
Don’t remember name, sorry.
May 27, 2020
Nice and honest people I had come in for a service that I know I didn't really need but wanted to take advantage of a sale going on. Brian was honest and showed me why I did I had come in for a service that I know I didn't really need but wanted to take advantage of a sale going on. Brian was honest and showed me why I didn't need the service and explained that I could go for another year before needing new tires. I really appreciated his honesty and taking the time to show me why I didn't need the service. More
by kljunko
Employees Worked With
Brian Selby
May 23, 2020
Good service department Took the car in for for the recall and had them also had them do any 15,000-mile service that might be required. Turns out it was on a tire rotation. Took the car in for for the recall and had them also had them do any 15,000-mile service that might be required. Turns out it was on a tire rotation. It took them about an hour and a half for the repair. The waiting room is comfortable with enough room to social distance. Best thing, they didn't charge for the tire rotation! More
by MsMKR
Employees Worked With
Bret Carter
May 19, 2020
recall on my car Picked up my car on time brought it back in a very reasonable time, and there was no charge. The girl was very friendly. I am thrilled I didn't have Picked up my car on time brought it back in a very reasonable time, and there was no charge. The girl was very friendly. I am thrilled I didn't have to sit in the waiting room until the care was fixed with this virus going on. More
by deethomp208
Employees Worked With
Bailey
