Toyota of Des Moines - Service Center

Reliable & Consistent This dealership has been consistent with reliable service. I trust their integrity and honesty over others I"ve dealt with. The service was speedy, This dealership has been consistent with reliable service. I trust their integrity and honesty over others I"ve dealt with. The service was speedy, even with repairs. More

Work done on time. I appreciated that they provided socially distanced seating outside. I don’t understand why you have to have 25 words on here. socially distanced seating outside. I don’t understand why you have to have 25 words on here. More

very good Appointment was at 9:45 and some one greeted me as I drove in. Appointment was for 18 month ck up and was completed in 1 hour just enough time for me Appointment was at 9:45 and some one greeted me as I drove in. Appointment was for 18 month ck up and was completed in 1 hour just enough time for me to look at the new cars out in the lot. More

Great In and out very quickly. Repair done. In I'm going to have the best smelling engine it now has fabric softener around it. Thanks In and out very quickly. Repair done. In I'm going to have the best smelling engine it now has fabric softener around it. Thanks More

RAV 4 10,000 mile check Everything was done in a timely manner, start to finish. Seth also asked if we had any questions. He explained the gas gauge problem to us as well. Everything was done in a timely manner, start to finish. Seth also asked if we had any questions. He explained the gas gauge problem to us as well. More

Uneducated Service Manager My wife has brought in her 2018 Toyota Camry (45k miles) for service on the same issue now three times. The vehicle has a misfire in cylinder 3 which My wife has brought in her 2018 Toyota Camry (45k miles) for service on the same issue now three times. The vehicle has a misfire in cylinder 3 which the service department performed a "software update" on the ECM to correct. Service performed the same diagnosis and repair for the first two visits saying that there was a technical bulletin for the issue and that it was covered under warranty. With the issue still not resolved after the third visit and service keeping the car over the weekend, the vehicle still has a CEL due to the same misfire in cylinder 3. When she called the service manager (Travis) to address the issue he tried to tell her that they had been "doing her a favor up until now" and that her vehicle "was never covered under ANY warranty". Toyota's manufacturer powertrain warranty lasts for 5 years or 60k miles (whichever occurs first). Why he would try to say otherwise is beyond me. Warranty repairs pay just as well as customer pay if not better in most cases. It seems to me that Toyota DM is doing well enough to tell customers that they don't need their business and that a simple warranty repair isn't worth their time. I'm not going to say that Travis was trying to take advantage of a customer who "doesn't know any better", but it sure seems that way. I would think twice before anyone brings their vehicle to this service department. More

Straight Forward Service I have a 2011 Highlander with 200K miles. Needed new rotors and rear brakes. Its great to know Toyota of Des Moines has the best parts and service for I have a 2011 Highlander with 200K miles. Needed new rotors and rear brakes. Its great to know Toyota of Des Moines has the best parts and service for my vehicle. I bought it new from them and they have maintained it well. Thanks Justin More

15,000 mile maintenance Fast service, everyone was very friendly, courteous, very efficient. All my questions were answered in easy to understand manner. My service advisor w Fast service, everyone was very friendly, courteous, very efficient. All my questions were answered in easy to understand manner. My service advisor was very professional and fulfilled my requests. More

I was traveling from Houston, TX to Iowa for a funeral. About half way there I heard noises from the front end. Toyota of Des Moines was on my route, so I stopped in to have it checked out. Very glad I did About half way there I heard noises from the front end. Toyota of Des Moines was on my route, so I stopped in to have it checked out. Very glad I did, excellent service and support!! More

10000 service and new mirror Class just class would be the only word I would use to describe them. We drive 2.5 hours one way to deal with them. They are worth every mile. Class just class would be the only word I would use to describe them. We drive 2.5 hours one way to deal with them. They are worth every mile. More