Toyota of Des Moines - Service Center

Thank You Very Much, to your Service Department that serviced my Toyota 4 Runner on 4 Sept 2020, While traveling from Wyoming to Ohio for family funeral, I acquired a nail in tire and engine service l serviced my Toyota 4 Runner on 4 Sept 2020, While traveling from Wyoming to Ohio for family funeral, I acquired a nail in tire and engine service light which came on in error. Without appointment and pressured for time, your service department was able to make time, in a very busy morning, and take care of both problems in under an 1.5 hours. FANTASTIC JOB !!!! While walking facility I was made to feel at home by everyone in building from sales dept, cashiers and employee’s all making sure I was doing OK or if I needed anything; a very friendly atmosphere to say the least. Although I can't remember everyone by name, I want to thank everyone that worked that day. Greatly appreciative of your service and understanding of my situation. I will brag about your Dealership to family and friends. Thank you again for easing a stressful situation. Rebecca and Gilbert Ferrel, Cheyenne Wyoming. ;o) More

I thought all of the employees were very nice at this visit. It was a little confusing as everything was done digitally, so I had no idea when I was officially okay to go and ended up paying via phone an visit. It was a little confusing as everything was done digitally, so I had no idea when I was officially okay to go and ended up paying via phone and then awkwardly standing in the garage to wait for someone to get my car. On the whole though, a good experience. More

Pick up and delivery was smooth and very convenient, install of the bed liner and cover went well, looked great! I look forward to working with them again. install of the bed liner and cover went well, looked great! I look forward to working with them again. More

I came in with air pressure low signal on my car and rubber gasket on top of car loose Joseph helped me and got car in to fix tire which was so good because was Friday. The rubber gasket they pushed ba rubber gasket on top of car loose Joseph helped me and got car in to fix tire which was so good because was Friday. The rubber gasket they pushed back in but don’t know how long will last. I just wish could do something permanent because when it flies off it’s dangerous but I guess it’s not covered with warrenty More

Really appreciated the ease and convenience of the whole process. They picked up my car, fixed my recall and did an oil change. Thank you. process. They picked up my car, fixed my recall and did an oil change. Thank you. More

The service center did an excellent job. My only area of concern is when I went to set up an appointment on your website, the lady I worked with seemed distracted. She said someone would be in touch and 4 concern is when I went to set up an appointment on your website, the lady I worked with seemed distracted. She said someone would be in touch and 4 hours later no one had called, so I contacted you again. This time a different lady helped and my appointment was taken care of within a matter of 5 minutes. More

I have always had a good excellent experience whenever I had service done at Toyota of Des Moines and this time was no exception. I work with Justin and he always treats me well. Like my experiences at To had service done at Toyota of Des Moines and this time was no exception. I work with Justin and he always treats me well. Like my experiences at Toyota of Des Moines. More

All very courteous. I came in for an oil change at 5,000 miles but was counseled that it’s no needed for 10,000 miles. That saved me $ on this visit. Like the video provided during maintenance. miles but was counseled that it’s no needed for 10,000 miles. That saved me $ on this visit. Like the video provided during maintenance. More

safety recall My appointment was set up and taken care of with minimal wait. I appreciated the attention and assistance. Kudos to the service workers and the office My appointment was set up and taken care of with minimal wait. I appreciated the attention and assistance. Kudos to the service workers and the office staff, all were exemplary. More

Oil change with new online payment Toyota has done well for me other the years. I appreciate their new online payment option which reduces interaction. Their desks and wifi allowed me Toyota has done well for me other the years. I appreciate their new online payment option which reduces interaction. Their desks and wifi allowed me to work as I waited. More