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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,317 Reviews

3,317 Reviews of Toyota of Des Moines - Service Center

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September 30, 2020

Express and speedy did great job with my RAV4. Tires rotated with oil change . Clerk on the phone that scheduled me was courteous and friendly! More

by Kimcon382
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Oct 01, 2020 -

Toyota of Des Moines responded

This is what we love to hear! Thank you for taking the time to share your recent service experience with us. We appreciate your feedback and hope to have the opportunity to work with you again soon!

September 29, 2020

Very helpful, fast and friendly....I've had my Corolla since 2018...& have always had great service & support and love the car wahses!! Thank you More

by cyndiweb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cass Cupp
Sep 30, 2020 -

Toyota of Des Moines responded

Thank you for the 5-star review! We are happy to know that we could provide a great experience for you during your visits to our dealership! Thank you for choosing us.

September 26, 2020

Exceptional service as always! Love this dealership and my fabulous RAV 4. It's my third Toyota from this dealership. All of the employees from sales, finance, support and service are always outstanding More

by Rav4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Sep 28, 2020 -

Toyota of Des Moines responded

That's amazing to hear. We are so glad to have gained a customer in you for life. Thank you for choosing and continuing to choose Toyota of Des Moines. We truly appreciate your business, and we will continue to strive to always have your visits accompanied by exceptional service. Again, thank you, and congratulations on your new fabulous RAV4!

September 26, 2020

Excellent professional and safe experience. Video inspection informative and appreciated. And checkout employee went extra mile in demonstrating a technical fix for me to use. More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know name but was the guy that helped to complete my service and visit. , Cass Cupp
Sep 28, 2020 -

Toyota of Des Moines responded

Thank you, JP, for taking the time to provide this excellent feedback. We are so glad we were able to practice a safe customer and employee environment for you and keep you up to date with our valued video inspection feature. It was our pleasure to accommodate you. Thank you for choosing Toyota of Des Moines, and we hope to work with you again.

September 25, 2020

I have been very pleased with the service I have I have been very pleased with the service I have received over the last several years. Your staff is very efficient and courteous and completed the More

by sokolikds
Recommend Dealer
Yes
Employees Worked With
Dan Murray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Toyota of Des Moines responded

Thanks for the awesome 5-star rating and feedback! We’re happy to hear that our service team took great care of you! We look forward to seeing you again when it comes time for your scheduled service.

September 18, 2020

Toyota did everything Covid-wise by the book and were very professional in every way. I am satisfied with the service and the folks I worked with. More

by dalep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Toyota of Des Moines responded

Awesome to hear! We are thrilled our precautions were effective and we hope to have you back!

September 17, 2020

In and out great video of the work being done no hassle quick and fast clean what else can I say quick and easy! Recommend More

by j.villirillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Sep 18, 2020 -

Toyota of Des Moines responded

Awesome to hear that! We are thrilled your service visit went well! Thanks for coming in!

September 17, 2020

They picked up my car at my home for work on some recalls, returned it when they said they would and even provided a car wash! Very courteous staff. More

by Carolyn
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
I can't remember the name of the man who picked up and returned my car after the work was done, but he was extremely courteous and right on time.
Sep 18, 2020 -

Toyota of Des Moines responded

Great to hear Carolyn! We are glad it went well and we hope to see you again!

September 16, 2020

I appreciate the video the service tech provides while servicing my vehicle My husband took vehicle in and was pleased with time it took to service More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Galvin
Sep 16, 2020 -

Toyota of Des Moines responded

That's great. We are so glad our service video feature, along with timely service, allotted for your husband to have a satisfying visit. Thank you fr choosing Toyota of Des Moines, and we hope to see you all again.

September 16, 2020

The service team is outstanding. I had my car picked up from my work and returned to me at work. The gentlemen who picked up my car were the nicest and friendliest people. they were considerate and caref More

by Deborahp554
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Sep 17, 2020 -

Toyota of Des Moines responded

Deborah, we are so glad to hear you had a great experience with our service team! We aim to provide top-tier customer service every time. Thank you for choosing Toyota of Des Moines for your service needs, and we hope to see you back next time.

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