Toyota of Des Moines - Service Center

Service was completed in a timely manner and done well. All work done was explained throughly. Areas for customers was clean and organized. Enjoy the coffee. All work done was explained throughly. Areas for customers was clean and organized. Enjoy the coffee. More

The service area was backed up, but the overall service experience was better than expected. The people were friendly and accommodating. I would rate it great. experience was better than expected. The people were friendly and accommodating. I would rate it great. More

4 1/2 starsTook a little longer than usual, but service 4 1/2 stars Took a little longer than usual, but service performed was as expected. Covid presents it's own problems, but the overall experience was 4 1/2 stars Took a little longer than usual, but service performed was as expected. Covid presents it's own problems, but the overall experience was very good. More

I was Greeted upon arrival. Felt that it was a longer wait than usual for my oil change and hard to hear parts of video wait than usual for my oil change and hard to hear parts of video More

I got right in for an oil change without an appointment. I liked the video walkthrough while I was waiting. Also I got a text recommending new wiper blades. I liked that I could see the cost and decide to a I liked the video walkthrough while I was waiting. Also I got a text recommending new wiper blades. I liked that I could see the cost and decide to approve from my phone. The price of the wiper blades was probably less than I would have spent on my own. More

I really appreciate being able to schedule an oil change and battery replacement on my wife's RAV on short notice so that it would be ready for a trip she is taking. and battery replacement on my wife's RAV on short notice so that it would be ready for a trip she is taking. More

Our van would turn over strongly but not start, so I suspected either a fuel or ignition issue. We had it towed to Toyota, where Seth examined the vehicle. He (patiently) explained the issue appeared suspected either a fuel or ignition issue. We had it towed to Toyota, where Seth examined the vehicle. He (patiently) explained the issue appeared to be the battery, something unexpected, as he was able to start the vehicle. He was helpful in working with us as we ended up taking the vehicle to exchange the battery (purchased elsewhere, still under warranty), then rechecking the vehicle when we returned. He was tremendously patient and courteous, and saved us money. A welcome difference from some dealers I've dealt with over the years!! More

Got right in even though it was just an oil change. In and out in the time they said. Perfect. Friendly and felt like a mom and pop shop the way took care of us. and out in the time they said. Perfect. Friendly and felt like a mom and pop shop the way took care of us. More

When I got there, they told me it would take about 45-60 minutes for the 5000 mile inspection on my new truck. They were done and I would on my way within 25 minutes!! minutes for the 5000 mile inspection on my new truck. They were done and I would on my way within 25 minutes!! More

I dropped my vehicle off for the 10,00 mile scheduled service. This was the night before. I was given a time slot of 1:30pm the next day. I got my first text at 0710 from the Service Technician and the s service. This was the night before. I was given a time slot of 1:30pm the next day. I got my first text at 0710 from the Service Technician and the services were done by 0800. I now have my vehicle back several hours before they were supposed to be working on it. This is great! More