Toyota of Des Moines - Service Center

I rarely make an appointment but try to get to your dealership around 7:00 am for an oil change. Without exception your entire team is receptive, attentive, effective communicators, and incredibly fast dealership around 7:00 am for an oil change. Without exception your entire team is receptive, attentive, effective communicators, and incredibly fast. The video review of the work performed is awesome. Kevin Johnson More

I was pleased with this visit. My recall was taken care of in a timely manner and my service advisor seemed competent and pleasant to deal with. I had ordered a trim piece from the parts dept. a few days e of in a timely manner and my service advisor seemed competent and pleasant to deal with. I had ordered a trim piece from the parts dept. a few days earlier and got that while I was there. Not to thrilled that the piece wasn't covered under my extended warranty. More

Service was superb. They were attentive, courtesy and address the needs of our car maintenance. We could not have asked for better service. Thank you. address the needs of our car maintenance. We could not have asked for better service. Thank you. More

Steve Henigan has always been cooperative and understanding of my needs in purchasing a new car. Color, options, and accessories. He is patient and willing to talk/discuss pros and cons. Excell understanding of my needs in purchasing a new car. Color, options, and accessories. He is patient and willing to talk/discuss pros and cons. Excellent worker!! More

I used express service for oil change & tire rotation. It was done quickly and I appreciated text of service & findings thus eliminating personal contact time. It was done quickly and I appreciated text of service & findings thus eliminating personal contact time. More

Its a really good dealership and the service is good.But what I don’t understand is a big known dealership as yourself why don’t you have your own collision center? I like the 20 year 200,000 mile warranty what I don’t understand is a big known dealership as yourself why don’t you have your own collision center? I like the 20 year 200,000 mile warranty that you give with your vehicles. More

Rebecca is a fantastic sales advisor that I truly trust with my vehicle. I know that I'm not going to be needlessly upsold on things. My Prius is going to drive forever at this rate! with my vehicle. I know that I'm not going to be needlessly upsold on things. My Prius is going to drive forever at this rate! More

Very professional place we enjoy going to. We travel over 2 hours to get there and our family has purchased over 15 Toyota vehicles in our life times so our loyalty is not in question. My only gripe an over 2 hours to get there and our family has purchased over 15 Toyota vehicles in our life times so our loyalty is not in question. My only gripe and it is rather small is that our time even though retired is valuable too. We had to wait over 2 hours for a 15000 mile service and nothing major was done. Granted service was busy but they always are which is good I guess. We love the little video that we get don't change that. Keep up the good work. More

The guys were exceptional , above and beyond. Thank you for the great service!! Everything was excellent . I will do all my services there.. I appreciate it for the great service!! Everything was excellent . I will do all my services there.. I appreciate it More

Making the appointment and checking and out were easy. I am still concerned as to why I had to have a dead battery as a result of a missing software update to my DCM that is a problem apparently known by To am still concerned as to why I had to have a dead battery as a result of a missing software update to my DCM that is a problem apparently known by Toyota and a known problem to the dealership. I am fortunate that it was dead in my garage and not somewhere on the road. This type of problem should be a recall or at least a Service Advisory Notice and not left to discover by the customers as their vehicles become inoperative at random. More