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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,919 Reviews

2,919 Reviews of Toyota of Des Moines - Service Center

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October 24, 2018

Best service one mechanic told me a part is bad must be replace it, I went to Toyota dealership in Grimes they fixed to me and not the part who the mechanic told m More

by dory55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2018 -

Toyota of Des Moines responded

Thanks, dory55!

October 23, 2018

great service as always Great service as always. There was an additional service added that was unnecessary and it was able to be retracted and the charge erased from my bil More

by amberrutledge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Oct 24, 2018 -

Toyota of Des Moines responded

Thank you for your review, amberrutledge.

October 21, 2018

Alway great and courteous service! Good business dealing and service. Always glad to see you and easy to find the right bay to enter. Always considerate to answer any questions. More

by Anna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Marchant
Oct 23, 2018 -

Toyota of Des Moines responded

Thank you, Anna!

October 21, 2018

Great Service Quick and thorough and very friendly! Need more magazines for women in Waiting Area. Please remember women come to service vehicles at Toyota of DSM! More

by Kathi@Newton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda, Jon Britton
Oct 23, 2018 -

Toyota of Des Moines responded

Thank you, Kathi! We will look into that.

October 20, 2018

Great service department I have taken many of my Toyota cars to the service department for 30 years any they always take great care of my cars. What I appreciate is they will More

by Tim H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2018 -

Toyota of Des Moines responded

Thank you for your continued business, Tim H.

October 18, 2018

Top Notch Service Rebecca worked me in without an appointment. First service for my wife's Prius Prime. Had the detail department re-apply auto armor paint sealant befo More

by breed61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Oct 23, 2018 -

Toyota of Des Moines responded

Thank you for the review, breed61.

October 18, 2018

Oil change Got done in great time. Was happy with the time it took to get bill paid. Also appreciate the car wash . It is a great way to leave in a clean car. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : JD Kent, Tom Lyons
Oct 23, 2018 -

Toyota of Des Moines responded

Thank you for your business and enjoy the clean ride, Jim!

October 12, 2018

Efficient!! The service team is fantastic. Greeted me politely, that might be a girl and provided excellent service. Service was complete in a very timely fashio More

by Yoda23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Staley
Oct 16, 2018 -

Toyota of Des Moines responded

Our service team is great and we're glad you had a positive experience, Yoda23!

October 11, 2018

ALWAYS EXCELLENT Always excellent! I can always count on Toyota of Des Moines staff to ease my stress. I can trust that my car is cared for as well as my pocketbook. More

by Shellie Flockhart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Link
Oct 16, 2018 -

Toyota of Des Moines responded

Thank you for your kind review, Shellie!

October 11, 2018

Oil change The service department is fast and efficient. My Service Advisor, David, had me in and out because I had doctor's appointment. Customer service was g More

by In customer service too!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Cass Cupp, David Marchant, Becky Boatman
Oct 16, 2018 -

Toyota of Des Moines responded

Thank you for your positive review.

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