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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,317 Reviews
Call Service Center (515) 276-4911

3,317 Reviews of Toyota of Des Moines - Service Center

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February 12, 2021

Mike Lebeda and his service team did a great job getting me in and out to diagnose a problem with the passenger seat heater. Thank You More

by overton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
Report | Print
Feb 15, 2021 -

Toyota of Des Moines responded

Thank you for letting us know how helpful we were able to be for you during your service visit!

February 04, 2021

Toyota of Des Moines gave me excellent service in a timely fashion. It was a good experience from check in to check out. Thank you. More

by jburger881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Report | Print
Feb 05, 2021 -

Toyota of Des Moines responded

Thank you so much for the review! We are thrilled to hear the service team made your visit so easy and enjoyable. Please feel free to reach out if you need anything else!

February 04, 2021

SIMPLY AWESOME!!as always that is all it was good SIMPLY AWESOME!! as always that is all it was good excellent very good excellent - no problems. All went well quick and kept informed thank you again More

by JTBMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cass Cupp
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Feb 05, 2021 -

Toyota of Des Moines responded

Thank you for the awesome feedback as well! We appreciate you stopping in and look forward to working with you again.

January 29, 2021

All good on this visit. Quick turn on the oil change and relatively easy to pay on line and be as 'touchless' as possible. end More

by Pilot1098
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Report | Print
Feb 01, 2021 -

Toyota of Des Moines responded

Thank you for the great review! We're so glad that you appreciated the online pay and fast turnaround. We look forward to working with you in the future.

January 24, 2021

I do not like this SURVEY! This box says 0 /25 words. Will NOT buy 0 words. I left positive feedback and now you get A NEGATIVE because of embedded junk in survey. . More

by wmrberndt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2021 -

Toyota of Des Moines responded

Thank you very much for taking the time to leave us a review even with having concerns with the survey. The minimum word count isn't a choice of ours but is a standard presented by the review site DealerRater. If you'd like to know more about their reasoning, you can see the details in the link below. But still, we greatly appreciate your review and are happy to hear that our service team was able to provide a great experience. Take care, and have a wonderful week! https://dealerrater.uservoice.com/knowledgebase/articles/1870771-why-do-cars-com-and-dealerrater-require-that-revie

January 23, 2021

Ian has always provided me the best customer service possible. He has shown me respect and values me as a customer. I've been a DM Toyota customer for years. DENNY RIEGER 1/22/21 More

by 1948budda
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2021 -

Toyota of Des Moines responded

Wow! Thank you so very much, Denny, for your years of business and great feedback on Ian and the team. We truly value your feedback and aim to create the number 1 sales and service experience around. We'll be looking forward to serving you in the future. Take care!

January 23, 2021

Our experience is consistently quality and friendly service. The one downside this time involved the complimentary car wash. the no touch was shut down so I went through brush one. We discovered 2 s More

by tomc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Jan 25, 2021 -

Toyota of Des Moines responded

Thank you for your feedback and recommendation! We're happy to hear that our team has been able to consistently provide quality and friendly service over the years. If you ever have any questions or concerns, make sure to give us a call or stop by. We're always happy to help our customers to the best of our ability. See you soon!

January 22, 2021

The service was fast and they were able to get me in right a way. Price was a little high but the dealership does quality work. More

by Matt B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Report | Print
Jan 25, 2021 -

Toyota of Des Moines responded

Thank you so much for your feedback, Matt! We're happy to hear that our team was able to provide quality work during your visit. We aim to create the best service experience around. Thank you again, and we'll be looking forward to serving you in the future.

January 17, 2021

I was in for routine service and tire rotation. Very friendly and honest sincere personnel. It always a great experience to do business with Toyota of Des Moines. More

by Billcon#2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily
Report | Print
Jan 18, 2021 -

Toyota of Des Moines responded

We are happy to know that we could provide a wonderful experience for you. If there is anything more that we can do for you, please let us know. Thank you!

January 06, 2021

Brought my car in due to a warning light. Embarrassed to say that the gas cap wasn't fully tightened.! They didn't charge me for their time and trouble. It's the way they take care of me that keeps me comi More

by jimmanderfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
Report | Print
Jan 07, 2021 -

Toyota of Des Moines responded

Jim, thank you for the 5-star rating! We appreciate your loyalty to Toyota of Des Moines and look forward to working with you in the future.

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